North & City, London, N5
4.3/5, 64 reviews
84% recommended
100% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
87% lettings fee satisfaction

Property Features

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“I moved in when the property was managed and let ......”

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Oct 19,2014
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By: 'Drayton'
Oct 19,2014
2 people found
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I moved in when the property was managed and let by Galliard. When I moved out, things were managed by Life Residential. They merged roughly one year ago. From a tenant's perspective, I feel that I got robbed when I moved out. The inventory check-in and -out were tricky and people should be aware of this before renting with Life Residential.

For check-in, it was done less than 20 minutes by an inventory clerk who did not check appliances but reported they were in working order. I did ask him on site whether or not they need to be checked. The answer was "I did not come to cook for you". In the report, things were roughly assessed e.g. in good condition or in working order. At the end, I had to add more info into the report to protect myself and gave it to Galliard.

For check-out, it took more than one hour by a different clerk that Life Residential chose but it was me who had to pay for this check-out inventory job. It seems to me that the flat was assessed quite differently compared to the check-in. What I mean by this is that these two inventory checks reported details of different parts of the flat as if they tried to make it hard for people to compare the condition of the flat at two different time points.

In terms of the assessment on cleaning condition, no matter how poor the flat was cleaned at the check-in time, Life Residential will simply ignore this baseline condition. What they did was to try to charge me based on some dust behind unmovable furniture which had been there since I moved in. I doubt that Life will clean those dust for the next tenant even though they claimed that they had to charge me for the professional cleaning for the "second time". Also, Life Residential also tried to charge me for some missing items that did not even exist in the first place. I don't quite understand what kind of integrity this company has. It is ridiculous to me.

Besides, Life Residential tried to avoid the additional info I gave to Galliard for my check-in. This is useful for my check-out. A Life's property manager said that Galliard's stuff happened long time ago and Life did not keep it.

Although what I described here is just some parts of what I actually experienced with Life, my point here is that I am not going pay for anything that I am not responsible for.

BE CAREFUL if you choose to rent properties with Life Residential.

Lastly, thanks Josh and Caroline, in particular, for everything during my move-in (Galliard) but Life Residential is simply worth avoiding.
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Latest Reviews

View all Reviews 64
5th Feb 2024
reviewed by 'Gana'
“Our property manager, Thomas Chan, is friendly, reliable and helpful. He attends to our queries and concerns professionally. I highly ......”
16th Jan 2024
reviewed by 'Andrew'
“Our Lettings Negotiator was Honey and she was super helpful and friendly. She showed us around the property throughly, explaining ......”
18th Nov 2023
reviewed by 'Dan'
“Very professional throughout. Stephen was very responsive and good to deal with. The other estate agent that showed us the ......”
1st Oct 2023
reviewed by 'Meg'
“With the rental market in London as chaotic, uncertain and stressful as it has been this year - we were ......”
22nd Sep 2023
reviewed by 'George'
“Very professional. Quickly found a new tenant and made the process very straightforward....”
17th Sep 2023
reviewed by 'Mr Sekhar'
“Stephen Hobbs handled my leasing matters professionally. He was friendly and most helpful....”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Life Residential
Unit 4, 71b Drayton Park
London
Greater London
N5 1BF
020 7359 4488

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £392,160 £570,000
Lettings 92% 87% £550 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 2 36 7 3 0 4 0 0 1
Areas covered
  • N5
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Canary Wharf, E14
Greenwich, SE10
Head Office, NW10
London West, W3
Nine Elms Riverside, SW8
North & City, N5
Royal Wharf, E16
South Bank, SE1

“Property Management Matters...”

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Feb 05,2024
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Thomas
By: 'Gana'
Feb 05,2024
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Our property manager, Thomas Chan, is friendly, reliable and helpful. He attends to our queries and concerns professionally. I highly recommend his services....
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“Fantastic Experience...”

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Jan 16,2024
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By: 'Andrew'
Jan 16,2024
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Our Lettings Negotiator was Honey and she was super helpful and friendly. She showed us around the property throughly, explaining all the details of everything. I highly recommend Life Residential....
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“Professional and friendly....”

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Nov 18,2023
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Stephen
By: 'Dan'
Nov 18,2023
0 people found
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Very professional throughout. Stephen was very responsive and good to deal with. The other estate agent that showed us the property was very nice and knowledgeable, much better experience than other estate agents / flats we viewed. Only negative is that I felt the process could ...
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“Efficient and responsive!...”

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Oct 01,2023
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Stephen
By: 'Meg'
Oct 01,2023
0 people found
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With the rental market in London as chaotic, uncertain and stressful as it has been this year - we were super pleased to find Stephen at Life Residential efficient, responsive and personable throughout. From spotting the property online, to viewing, offering and being accepted - ...
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“Very professional service...”

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Sep 22,2023
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Stephen
By: 'George'
Sep 22,2023
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Very professional. Quickly found a new tenant and made the process very straightforward....
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“Leasing matters...”

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Sep 17,2023
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Stephen
By: 'Mr Sekhar'
Sep 17,2023
0 people found
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Stephen Hobbs handled my leasing matters professionally. He was friendly and most helpful....
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“Rental service...”

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Sep 15,2023
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Stephen
By: 'L.Chu'
Sep 15,2023
0 people found
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A professional Sales team and services. Improved property management team and services....
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“Great service and communication....”

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Sep 14,2023
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Stephen
By: 'Thomas'
Sep 14,2023
0 people found
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Was able to come to agreements quickly and even though there were some issues on our end with payment at the very last minute, Stephen was able to help renegotiate terms with the landlord with just a few days left until move-in....
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“Marketing for new tenant...”

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Sep 10,2023
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Stephen
By: 'Neil'
Sep 10,2023
0 people found
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Very proactive service on tenancy renewal achieving a good rental very quickly with a minimum of fuss...
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“Stephen was great from start to finish, great......”

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Sep 08,2023
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Stephen
By: 'France'
Sep 08,2023
0 people found
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Stephen was great from start to finish, great at communicating and was very thorough making sure we had all the information before and after renting the property. 10/10...
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“Very easy and smooth process, offer accepted ......”

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Aug 21,2023
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Stephen
By: 'Daniel Kent'
Aug 21,2023
0 people found
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Very easy and smooth process, offer accepted quickly, referencing went smoothly and move in was easy. Very highly recommended :)...
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“remarkable responsiveness and determination in seeking out effective solutions to assist us...”

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Aug 16,2023
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Rita
By: 'Qin Zhang'
Aug 16,2023
0 people found
this helpful
Stephen has proven to be an exceptional and invaluable lettings consultant throughout our entire journey, from the initial house viewing to the final handover. His level of assistance and professional support has truly surpassed any previous experiences since this was my first house-renting experience. Notably, ...
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“Very prompt and helpful...”

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Aug 10,2023
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Stephen
By: 'Yg'
Aug 10,2023
0 people found
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Stephen was very prompt and helpful. The whole process from viewing to moving in was made very simple by him....
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“It was our first flat that we rented in Londo......”

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Aug 03,2023
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Stephen
By: 'No'
Aug 03,2023
0 people found
this helpful
It was our first flat that we rented in London so we had a ton of questions and doubts. Stephen was extremely patient, understanding, helpful and respectful towards all the questions we had, even the simplest ones. He has helped and guided us to ensure ...
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“Darcey Nicholls has provided outstanding serv......”

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Jul 24,2023
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Darcey
By: 'M.'
Jul 24,2023
0 people found
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Darcey Nicholls has provided outstanding service as my property manager. She is always very polite, friendly, calm and efficient in her work. She is smart and uses her initiative. She is the main reason why I am still with Life....
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“It is my immense pleasure to recommend both G......”

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Jul 24,2023
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William
By: 'Mrs Lam'
Jul 24,2023
0 people found
this helpful
It is my immense pleasure to recommend both Gogoro Nwinia & William Smith of Life Residential as a real estate agent for any individual or family searching for the ideal home for their unique situation. I'm an overseas investor with zero experience on the property market ...
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“I really appreciate Stephen Hobbs and his col......”

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May 10,2023
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Stephen
By: 'S Chung'
May 10,2023
0 people found
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I really appreciate Stephen Hobbs and his colleagues who assisted me a lot after I decided to rent the flat at Pinnacle House. They replied my email promptly to answer all my questions before and during moving in....
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“Have had a very positive experience with Life......”

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May 09,2023
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Stephen
By: 'Liam Patrick Kelly'
May 09,2023
0 people found
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Have had a very positive experience with Life Residential - a seamless viewing experience with Stephen, who then assisted in us securing our property very quickly....
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“Life Residential Move...”

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May 09,2023
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Stephen
By: 'Spencer'
May 09,2023
0 people found
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We had a fantastic experience moving with Life Residential. Stephen and his team were exceptionally attentive, responsive and helpful throughout the entire process. It made the move seamless and we couldn't have asked for more....
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“The marketing agents did get me a tenant with......”

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Apr 26,2023
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Stephen
By: 'Bala'
Apr 26,2023
0 people found
this helpful
The marketing agents did get me a tenant within a reasonable period. However, the rental achieved was below expectations. But I still accepted as I did not wish to have a void period whilst I waited for a better yield. In future, I think I ...
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“Awful...”

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Aug 11,2022
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By: 'Michael'
Aug 11,2022
0 people found
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Hardly ever had a conversation with the same person, had to complain up to director level because of charges for work that were never done and to finish in style they just stopped communicating during the check out process. When I called the emergency line ...
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“AVOID AT ALL CO$T...”

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Apr 30,2020
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By: 'Alexandra'
Apr 30,2020
1 people found
this helpful
We have been living in London for more than 6 years and have never encountered such a bad experience with a real estate agency. It seems we are not the only ones who had to deal with: - FABRICATED CLAIMS at the end of tenancy for ...
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“We've used Life Residential for the managemen......”

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Sep 03,2019
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By: 'OWEN'
Sep 03,2019
0 people found
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We've used Life Residential for the management of our rented property in Drayton Park for many years. They are thoroughly professional, quick to react and thorough in everything they do. And their charges are reasonable. Special mention to Bernard McGeever who managed a recent problem ...
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“Very bad - Never appeared in the viewing...”

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Aug 31,2018
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By: 'Critics'
Aug 31,2018
2 people found
this helpful
Worst experience I ever had with a real estate agency. The guys never appeared in the viewing we had arranged. When I called them the next day, they just told me it was unacceptable from their side and to rearrange....
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“I have never dealt with such an unprofessional group of ......”

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Aug 12,2017
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By: 'JordanC'
Aug 12,2017
6 people found
this helpful
I have never dealt with such an unprofessional group of people; from the day we sent over our deposit until now (wrestling to get it back) dealing with Life Residential has been a nightmare. We had several property managers relocate (aka mysteriously disappear leaving e-mails ...
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By: Giulia
Sep 22, 2019
View all comments (4)
Hello guys, same here. I am now in a dispute with them for my deposit and almost all of their evidences are demonstrable and shameless lies. After I have received my deposit back, I am considering all possible legal actions as this dispute reflects either gross incompetence by the agency or, worse, a case of blatant perjury. The more of us, the more it is possible to show that they do the same to everyone! ...

“Extremely poor driving skills!! The person who I just came ......”

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Jun 19,2017
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By: 'Anon'
Jun 19,2017
3 people found
this helpful
Extremely poor driving skills!! The person who I just came into contact with drives extremely dangerously and needs to go have some more lessons instead riding round thinking there real cool...
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“We rented a flat in Drayton Park. After 1 month we ......”

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Nov 29,2016
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By: 'Really'
Nov 29,2016
7 people found
this helpful
We rented a flat in Drayton Park. After 1 month we did not received the inventory yet. As soon as we arrived we found a mouse coming from an hole in the wall. I have asked many times to come to fix the hole and the ...
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“Stephen Hobbs / Kenneth Wu property manager *at Drayton Park branch, ......”

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Oct 09,2015
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By: 'ls'
Oct 09,2015
0 people found
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Stephen Hobbs / Kenneth Wu property manager *at Drayton Park branch, very nice to deal with. Service good - prompt and friendly....
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“Stephen was very helpful with every aspect of my move ......”

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Apr 10,2015
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By: 'Veronika'
Apr 10,2015
0 people found
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Stephen was very helpful with every aspect of my move - from forms I need to fill out to finding my parking space and repairing a lock - which all went very smoothly and he even checked I had settled in well before the long ...
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Comment on agent fees
There is a small tenant register fee and the usual 6 week deposit - pretty standard.
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“Josh was very helpful throughout the process, from showing us ......”

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Mar 09,2015
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By: 'BC'
Mar 09,2015
0 people found
this helpful
Josh was very helpful throughout the process, from showing us round, through the sale and legal process all the way through till the end. What particularly stood out was his ability to get things done, one great example of this was some paperwork that was ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Life Residential

Branch - North & City, London, N5

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