“This agency is the worse I've been dealing with in ......”
1 Star Review
Oct 17,2014
By:
'StƒÂ©'
Oct 17,2014
Branch: London, 189 Fulham Palace Road
Services: Lettings (as a Tenant)
Rent PCM: £1343
Would you recommend?: No
Postcode: SW5
Branch: London, 189 Fulham Palace Road
Lettings (as a Tenant)
Rent PCM: £1343
Postcode: SW5
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This agency is the worse I've been dealing with in my life. From the beginning it's been a nightmare and I wish I didn't have to deal with them so often because every problem had been ignored.
First issue: for the viewing the estate agent was 15 minutes late and barely apologised.
Second issue: I was told that the flat will be professionally cleaned upon my arrival which unfortunately wasn't the case when I mentioned it to the agent. He never replied to me, the flat was left dirty and I had to deal with it myself.
Third and ongoing issue: A few months later (last June) I had a leak coming from my kitchen ceiling and believe or not, this matter is still not sorted (it's been 5 months). I sent emails after emails to the agency asking for an update and nothing is happening even when I offered to take care of it myself and deduct the bill from the rent, I've never received any sort of update. Now every single time it's raining outside, it's raining in my kitchen too.
Last month issue (september 15th): my toilets wouldn't flush anymore, I gave the agency a call to let them know, I chased billion of times, still not sorted. I called a plumber myself a week later and deduct the bill from my latest rent. No update until now, I wasn't asked if everything was OK, nothing again.
Now, I have a new issue and I am starting thinking of moving out this doomed flat and incompetent agency as I can't stand with them anymore.
My boiler is not working and flashes red, I called the agency this morning (8:30am) left a message, sent an email as well around 9:30. No reply at all and it's 7:15pm. Seems like not having hot water and heating is fine in winter for them but it's not by me.
All this is very disappointing and even when you cc the manager into an email nothing is happening.
May God help me dealing with this boiler! I would pass this agency and I HIGHLY NOT recommend them!
What agent could do to change your mind?
Lack of communication, dishonest agent, fake promises, use your personal details for personal purposes...
Attached Filesnbsp;
Comment on agent fees
Very expensive for a poor customer service experience. Over priced!!
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