WHEN RENTING in 2009
I agreed to pay the full advertised price of a 2 bed flat, and put 300 deposit to move after 3 weeks and they couldn't do the formalities in the timeframe
- the staff was very rude and made me to come personally twice from south london to enfield which is more than an hour drive. They told me if don't I lose my deposit. First visit to sign the agreement which per them I can't send by post and have to sign in front of them and second visit to pay the advance again which I can't transfer to their account but have to pay by card.
- didn't get the keys in time, though the flat has been vacant for 2 months and the estate agent was in possession of the keys. Delay of one extra week was all due to agent not being able to get the simple process in time
AT THE TIME LEAVING THE FLAT IN 2010
- didn't get the full deposit back. I left the flat in immaculate condition and the agent agreed to it in their final visit. After a week I got half the deposit back and no reason given about the rest. No phone calls returned and the same rude attitude. Finally I gave up.
It's the worst exp I ever had.. AVOID THEM