Worst agent I have dealt with. I have used several agencies in the past and Hannells is by far the worst in terms of service and professionalism. They constantly duplicate charges on my monthly statements which means they make me wait another month for a refund. Copies of the paperwork are never given and communication is very poor. There have been several occassions where there has been a problem at my property I knew nothing about. Just an invoice submitted to me. Please avoid using Hannells to mangage your property as managing isn't what they do best.