They seems to be a cheater. They took the holding depost from me for a property. After 2 months , when I was scheduled to move in to the property, just one day before they told me that the landlord cant give the property at this price. They tried to get £200 more per month than agreed price.
At time of showing the properties, they will call you daily to discuss your requirements and ready to show the property anytime, but once you have paid the holding deposit, they dont bother to care. They could not arrange a reviewing of property for next 1.5 months. everytime they will say they are trying to arrange
Before few days before your new tenancy is supposed to start, they will say that if you ant to move in, it will cost higher. They are intelligent enough not to get the tenancy agreement signed wand will always they they are doing refrence check etc etc.
I would not recommend anyone to go to such unprofessional agent.
Also, beware with landlord of flat 163 in The Sphere Canning town. He is also unprofessional as he denied to give flat on rent even after price was agreed 1.5 months before.