The Letting People
Leamington Spa, CV32
1.1/5, 15 reviews
0% recommended
0% sales valuation accuracy
13% sales fee satisfaction
0% lettings valuation accuracy
13% lettings fee satisfaction



Property Features


“As a technical contractor I move around every 2-3 years ......”

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Oct 16,2014
Minithumbdown
By: 'Julie'
Oct 16,2014
5 people found
this helpful
As a technical contractor I move around every 2-3 years and have rented many properties, never have I come across such a cold and deceptive company, I was left devastated after my experience with the letting people.

The unjustified hidden charges were a shock but I put this down to how the world is changing and my own naivety in assuming the process and cost would be similar to the last five agencies I had previously used.

The warning signs were that they only deal by text message and that their office is on an upper floor flat with a camera observed security door on the access to the stairway to get in! When dealing with the owners employees face to face you sense the guilt, i feel upset for them being forced into it.

I pride myself on being a 'to the book' tenant and left the flat in far better condition than when I moved in. I foolishly let them off the hook for the many promised cleaning issues they promised to remedy (in writing) when getting me to sign a lease that never happened over the letting period.
It would appear my good nature was seen as weakness when they went for the kill.

In collusion with the landlord (who was told not to talk to me!) they tried every trick to extract money from my deposit. False claims were made and worst of all they were highly dishonest about the tenancy deposit scheme telling me that I would be instantly charged ‚£50 admin if I wanted to challenge the claims!!

I have a legal background and surprised them with my response, suffice it to say they crawled back into their little holes pretty quick. I am still disgusted with the sheer dishonesty and brazen belief they could away with it. Since learnt from colleagues at work of other horror stories about them.
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Opening Hours
Address

The Letting People
1st floor, 113 Regent Street
Leamington Spa
Warwickshire
CV32 4NU
01926 882 555

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 13% £0 £0
Lettings 0% 13% £650 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 11 0 0 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“A wholly unpleasant experience - a mistake we won't make twice...”

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Sep 22,2018
Minithumbdown
By: 'Angry'
Sep 22,2018
1 people found
this helpful
PLEASE READ: We have been tenants with a number of letting agencies up and down the UK. Of course, we have had our fair share of issues, but never to the extent that we felt angry enough to write a review in order to warn ...
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Comment on agent fees
Unreasonable. No transparency.
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“It took 130 Days to get my Deposit back. 130 DAYS! 4 and ......”

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Feb 08,2017
Minithumbdown
By: 'Chris.'
Feb 08,2017
4 people found
this helpful
It took 130 Days to get my Deposit back. 130 DAYS! 4 and a half months!! After creating a fake dispute, taking an age to argue the case. Other than that they seem to be professional. . .maybe they need more staff. . .but if you like getting your deposit ...
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Comment on agent fees
Bad
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“Absolutely dreadful service. Lied about the property to encourage me ......”

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Jan 30,2017
Minithumbdown
By: 'Disappointed'
Jan 30,2017
3 people found
this helpful
Absolutely dreadful service. Lied about the property to encourage me to let it and then charged for my leaving the property when I found out what they promised was actually not true. Completely incompetent! Billed several times for the same months rent and when provided ...
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Comment on agent fees
Bad
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By: Tenant
Jul 03, 2018
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Can you please put this comment on google reviews...they are ripping off tenants ...

“Incompetent service and business practices verging on fraudulent from a ......”

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Apr 26,2016
Minithumbdown
By: 'Tenant'
Apr 26,2016
4 people found
this helpful
Incompetent service and business practices verging on fraudulent from a company out solely for themselves. They claimed high administration fees for bad service, carried out property inspections without notifying us, and upon leaving the property, invoiced for work that was not necessary. All done with ...
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Comment on agent fees
Poor.
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By: Tenant
Jul 03, 2018
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Can you please put this comment on google reviews...they are ripping off tenants ...

“Worst letting agency ever! They charge you for ANYTHING. I ......”

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Feb 28,2016
Minithumbdown
By: 'T'
Feb 28,2016
4 people found
this helpful
Worst letting agency ever! They charge you for ANYTHING. I regret since the day I signed my contract with them. Really bad professionals, don't know at all how to deal with their clients....
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“I called to book a viewing... The lady took my ......”

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May 23,2015
Minithumbdown
By: 'Un'
May 23,2015
4 people found
this helpful
I called to book a viewing... The lady took my details said she'd call the landlord and tennants to arrange... She never got back to me that day so I call the next day to ask again with the same woman. Again 2 days went past ...
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What agent could do to change your mind?
Poor customer service and expensive rental prices. People rent for a reason! They cannot afford to buy!
Attached Filesnbsp;
Comment on agent fees
Similar houses go for around ƒâ€š‚£850 to ƒâ€š‚£900 max for that type of property.... As the one at Helmdale road too.... As both houses to rent don't seem to be in immaculate condition! Fair prices please and most of all customer communication!!
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“Please please do not even think of using this letting ......”

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Nov 27,2014
Minithumbdown
By: 'Charlie'
Nov 27,2014
3 people found
this helpful
Please please do not even think of using this letting agent. I wish we had listened to people's advice before we used them to manage our property. They are very slow at responding to issues and we found quicker and better for our tenants to ...
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What agent could do to change your mind?
The Letting People - Leamington - Anthony Kempster - worst letting agent - bad customer service - poor communication - no personal touch..!
Attached Filesnbsp;
Comment on agent fees
Easier and quicker to get involved yourself to sort issues - most of the staff follow their 'leader' ie to have no respect for the landlords and their views but to make as much money as possible.
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By: Tenant
Jul 03, 2018
View all comments (1)
Can you please put this comment on google reviews...they are ripping off tenants ...

“As a technical contractor I move around every 2-3 years ......”

Share on :
Oct 16,2014
Minithumbdown
By: 'Julie'
Oct 16,2014
5 people found
this helpful
As a technical contractor I move around every 2-3 years and have rented many properties, never have I come across such a cold and deceptive company, I was left devastated after my experience with the letting people. The unjustified hidden charges were a shock but ...
read full review
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“My experience with this Agency has been really bad from ......”

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Apr 29,2014
Minithumbdown
By: 'Disapointed'
Apr 29,2014
4 people found
this helpful
My experience with this Agency has been really bad from the beginning. Please be careful if you need to deal with them and if you can avoid them, I would recommend it. After you pay the reference fees (‚£250) you will be given an A4 paper ...
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By: B
Jun 02, 2017
View all comments (1)
I find them to be racist as they don't seem to want people of Afro-carribean background viewing properties. I asked for a viewing and was told there wasn't any slot for three days. A friend phoned and was told there's a slot for 9am next day. In this time and age a racist letting agent. Disgusting!!! ...

“I have recently had the misfortune of being a tenant ......”

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Mar 24,2014
Minithumbdown
By: 'MattShill'
Mar 24,2014
14 people found
this helpful
I have recently had the misfortune of being a tenant of The Letting People for 6 months in a 1-bedroom flat in Leamington Spa. On the door to their office is a quote saying how great they are, credited to ƒÂ¢¢â€šÂ¬…“Mr. A. LandlordƒÂ¢¢â€šÂ¬, and this hilariously ...
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What agent could do to change your mind?
Ensure cleanliness of flat before moving in. Ensure functioning of fridge and hot water. Arrange proper repairs in a timely manner. Offer reduction of rent to cover period in which they were in breach of agreement (by providing no hot water). Offer apology when wrongfully accused of damaging carpet. Ensure professional demeanour of all staff. Not be such a greedy, ignorant, cost-cutting, unprofessional gaggle of clowns.
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“I have been letting a 2 bedroom flat from the letting ......”

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Aug 02,2012
Minithumbdown
By: 'freewaycola'
Aug 02,2012
8 people found
this helpful
I have been letting a 2 bedroom flat from the letting people since august 31st 2011, and can say that my experience is that they do not value their tennants in the slightest. Reporting issues has to be done by e-mail, not much of a problem, but ...
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“An absolute disgrace of a letting agents ---- AVOID AT ......”

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Aug 02,2012
Minithumbdown
By: 'Disgruntled'
Aug 02,2012
9 people found
this helpful
An absolute disgrace of a letting agents ---- AVOID AT ALL COSTS. The other negative reviews on this site are completely true and testament to what a shady, corrupt and odious individual Mr Anthony Kempster is! Had a terrible time with him as the landlords ...
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“The Letting People in Leamington Spa, were the worst estate ......”

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Jul 07,2012
Minithumbdown
By: 'Anon'
Jul 07,2012
8 people found
this helpful
The Letting People in Leamington Spa, were the worst estate agents I have ever experienced. There customer service skills were none existent. From the minute we signed the tenancy agreement - they had forced us into hidden costs that we not explained at the start. ...
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“We viewed a property without a hitch with them and ......”

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Mar 22,2012
Minithumbdown
By: 'What'
Mar 22,2012
7 people found
this helpful
We viewed a property without a hitch with them and they seemed pretty expensive in comparison to most letting organisations charging in excess of ‚£300+ for 2 adult applicants(me and my wife). When I called their offices to discuss an issue with the prospective landlady of ...
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“WARNING!! I had the misfortune of attempting to rent a ......”

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Jul 31,2011
Minithumbdown
By: 'David'
Jul 31,2011
5 people found
this helpful
WARNING!! I had the misfortune of attempting to rent a property through The Letting People in Leamington Spa. In May 2011 I found a property and paid an administration fee of ‚£199. Once my references had cleared I paid a further ‚£1990 deposit and rent for the first ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by The Letting People, Leamington Spa CV32 4NU


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