A Total Property Company
Linford Wood, Milton Keynes, MK14
3.7/5, 38 reviews
68% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
44% lettings fee satisfaction



Property Features


“Jennie is the most rude aggressive individual that I have ......”

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Oct 15,2014
Minithumbdown
By: 'Yes'
Oct 15,2014
7 people found
this helpful
Jennie is the most rude aggressive individual that I have ever had the misfortune of dealing with. She thrived on using intimidation tactics to put her point across, she was rude and aggressive in her nature. Following my recent dealings with both her and Leanne I can confirm that I will dissuade others from using the services on Total Lettings Milton Keynes so as to spare them the degradation that I have suffered. However at the start of my agreement I was assisted by a gentleman by the name of Martin Cull who acted in a totally professional manner a true demonstration of how professionalism and business should be carried out.
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By: mksucks
May 25, 2015
Hello there,

As an ex tenant who had many years of renting a total lettings property, I feel I qualify to chip in on this debate.

I get the general feeling that tenants have the worst off experience than landlords, which is understandable because the agency needs landlords to make money, and therefore tenants are treated like peasants.

I will not elaborate on the many instances of bad customer service I had or name names but I have been rudely treated for years by various staffs at Total Lettings. Two major aspects of the tenancy agreement were firstly, maintain the house and make sure its clean and well looked after which is something we have done for many years; secondly report any issues with plumbing, electrics or anything deemed a health and safety issue which is also something we have done every time they arise. However I get the general feeling that when I ring them up I'm simply inconveniencing Total Lettings and most of the issues I raised were often ignored and not resolve until years down the line. I have also been branded a liar because apparently I never did report the issues, which is absurd because why wouldn't I report them if I am living substandardly. Also I've been told that it is my job to chase up any correspondence with the issues that they did actually receive from me, which makes me wonder what is the point of Total Lettings actually existing.

Mr West, I totally understand your stance of defending your staff as the Director of your company but I also think that it wouldn't hurt to listen to the tenants and their experiences. Instead of throwing up big vocabulary, legislations and being passive aggressive (It is faceless, vindictive and libellous and is made by someone that hides behind a nickname of Yes!), maybe from reading these negative reviews you could, as the Director, take the comments on board and think about your staff can treat the tenants with basic manners and respect. After all your company is supposedly "Built on a first class reputation of solution focused and excellent customer service to the seller, purchaser, landlord and the tenant.", is it just an empty slogan?

Kind regards
By: midleton7
Dec 02, 2014
Should I be surprised that there is no response??
By: midleton7
Nov 24, 2014
Dear Mr West

Whilst your defense of your staff is admirable i have to concur with the reviewer as my experience with certain members of your staff was not good. I did find a culture of rudeness among certain members of your staff. Added to this Mr West I received an e-mail from a member of your staff that referred to me as a fool. I found my experience with your agency to be appalling so whilst you declare to be 100% accountable for your review perhaps you could take the same line and be accountable for the way in which you business deals with tentants. All I found was excuse after excuse from your staff regarding repairs to a property I rented from you in a dirty condition with an overgrown garden, heating that did not work and windows with broken seals that only opened 2 inches upstairs sure a health & safety issue. Are you accountable for that Mr West?
By: Robin West
Nov 04, 2014
Dear Landlords, Tenants and Sales Customers
This “review” is in direct breach of Rule 5 of this sites terms and conditions and should be removed. There are no comments on specific issues whatsoever regarding service. Indeed, the whole review is based on defamation of character alone. It is faceless, vindictive and libellous and is made by someone that hides behind a nickname of “Yes”!
In response, Factual Information:
Post tenancy, the condition of the property returned to us was not up to our standard. Even after extending the property check out appointment time by 3 days, the property was not ready (this tenant was still cleaning the oven when we arrived). We are very proud of our high standards when presenting properties to tenants and we have the same high standards for the return. We make no apologies for this and it is in the interest of Landlords, tenants and us as a professional property company to continue with this standard. To ensure complete fairness to all parties, we conduct a personal check in AND check out service of every property with tenants present. We also accompany the check in with a live DVD recording of the condition of the property as evidence that might be required at a later date. Landlords are thrilled with this level of service AND so are tenants as it protects ALL parties concerned and reduces disputes involving the need for 3rd party arbitration. The knock on effect of our personal check in/out service is swift deposit returns within the timeframe of legislation. I hope my review has been helpful.
My name is Robin West and I am a Director at Total Property Sales & Lettings. I am 100% accountable for my review above.

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Opening Hours
Address

A Total Property Company
209 Milton Keynes Business Centre Haley Courtfox, Foxhunter Drive
Linford Wood,Milton Keynes
Buckinghamshire
MK14 6GD
01908 644230

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £190,000 £223,500
Lettings 100% 44% £550 £1,195
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 3 8 9 2 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“I am a current tenant of this letting agency ......”

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Jun 01,2021
Minithumbdown
By: 'Rob Kaczan'
Jun 01,2021
2 people found
this helpful
I am a current tenant of this letting agency and for the last couple years when they took over our property management all we having is problems. Boiler broke took weeks in the winter so we had to stay in hotel, never compensated! Oven broke ...
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By: Rob Kaczan
Jun 04, 2021
View all comments (1)
All our current issues have now been sorted thanks to the main man getting involved, thank you ...

“I was a Tenant This company is all about mak......”

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Mar 29,2020
Minithumbdown
By: 'Michael'
Mar 29,2020
6 people found
this helpful
I was a Tenant This company is all about making money out of nothing. They hide fees in the small print so unfair contract beware They claim extortionate amounts of money to fix small issues They do not fix things correctly They do not care ...
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“Worst letting agency in Milton Keynes...”

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Jan 29,2020
Minithumbdown
Jade-Louise
By: 'Vikash'
Jan 29,2020
5 people found
this helpful
Guys, if you are planning to buy or renting a property from Total Letting agency, please be careful. This agency is worst agency, i ever had. I was on rented property in Milton Keynes. First of all, agency is not at all professional. It has ...
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“Excellent Customer Care...”

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Jan 06,2020
Minithumbup
By: 'Antonio'
Jan 06,2020
0 people found
this helpful
As a customer of Total Lettings services for over 10 years I can only strongly recommend this business for their consistant professionalism and excellent service. I have always felt that I am in safe hands. In particular, Jade-Louise Arnold deserves a special mention for her assistance ...
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“AVOID AT ALL COST!!!...”

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Aug 05,2018
Minithumbup
Tom
By: 'Dale'
Aug 05,2018
4 people found
this helpful
From being with total lettings for a numbers of years, I have had a good experience when I first used them when I was renting, but a few years ago they must have changed management or staff as they are now the most unorganised company ...
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Comment on agent fees
Bad! Bad! Bad! Expensive!
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“Avoid like the plague!!!...”

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May 31,2018
Minithumbdown
Andrew
By: 'Josephine'
May 31,2018
5 people found
this helpful
Where do I start..... Horrific sign up fees Advised on moving in new cupboard door would be replaced and new radiator this was 16 months ago.... Fences blown down in garden and gate damaged advised agents took them 3 weeks to get someone to even come out. ...
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Comment on agent fees
550 sign up fees 50 periodic renewal fee(corrupt) 220 cleaning check out fee 90 admin check out fee 120 extra admin fee
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“Was a lanlord for a very short time. Had no ......”

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Oct 04,2017
Minithumbup
Tom
By: 'Dave'
Oct 04,2017
0 people found
this helpful
Was a lanlord for a very short time. Had no problems with lettings. The sale was slow going through but Tom McNulty got invloved and everything sped up and my property sold. Very proffesional and helpful...
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Comment on agent fees
Happy with the commision charged
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“HORRENDOUS CUSTOMER EXPERIENCE & UNETHICAL BEHAVIOR. RUN FROM THESE PEOPLE AS ......”

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Aug 31,2017
Minithumbdown
Chris
By: 'Shri'
Aug 31,2017
6 people found
this helpful
HORRENDOUS CUSTOMER EXPERIENCE & UNETHICAL BEHAVIOR. RUN FROM THESE PEOPLE AS FAST AS YOU COULD- YOU HAVE BEEN WARNED!!! Tried availing their services twice without reading any reviews about them and paid the price for it. 1. CORRUPT & UNPROFESSIONAL- They agreed to let a property to us. ...
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Comment on agent fees
Exorbitant fees for the quality of work they showcase
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“Total Lettings and all the staffs have been conducting rental ......”

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Jan 20,2017
Minithumbup
Martin
By: 'Simon'
Jan 20,2017
0 people found
this helpful
Total Lettings and all the staffs have been conducting rental services in such a high professional standard. They managed my rental property for over 10 years. The staffs are friendly and kept me informed of all the updates. Martin Cull is specially helpful and gave me ...
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Comment on agent fees
Fair and reasonable
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“Chris provided an excellent service in securing great tenants for ......”

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Jan 11,2017
Minithumbup
Chris
By: 'Gina'
Jan 11,2017
0 people found
this helpful
Chris provided an excellent service in securing great tenants for our property. He gave regular updates on progress and everything went without a hitch. Welcome advice was given beforehand on improving the property and the importance of attracting the right client....
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Comment on agent fees
Very reasonable considering the good outcome.
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“Chris Carter at Total lettings has as always been very ......”

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Nov 21,2016
Minithumbup
Chris
By: 'JayG'
Nov 21,2016
0 people found
this helpful
Chris Carter at Total lettings has as always been very helpful. He has helped me by getting the tenants contract sorted and kept me informed of any issues with my property that need addressing. Will surely use Total lettings if I buy another property...
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Comment on agent fees
Good reasonable fees
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“Total lettings have managed a property for me for a ......”

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Nov 16,2016
Minithumbup
Jennie
By: 'Andy'
Nov 16,2016
0 people found
this helpful
Total lettings have managed a property for me for a year so far. I have found them to be efficient in dealing with any issues and very pleasant to deal with....
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Comment on agent fees
I think the fees are reasonable
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“I have viewed one property. With the above name mentioned ......”

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Nov 01,2016
Minithumbdown
Robin
By: 'Whistle'
Nov 01,2016
0 people found
this helpful
I have viewed one property. With the above name mentioned and the staff member increased the price of the property with 45 quid per month with no shame. And also the admin fee by 40 quid above mentioned proce on the website.. By showing him the Rental ...
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Comment on agent fees
Really bad and exaggerated 350 quid even on their web site it says 316 contradiction vat or no vat .. ripp off
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By: Robin West
Nov 03, 2016
View all comments (1)
Dear 'Whistleblower'. Thank you for your comments. We do endeavour to make every property viewing a positive and enjoyable experience and I'm sorry you feel on this occasion we did not come up to our usual company standard. I appreciate you have chosen to write an anonymous review, which I respect and although I am able to identify you from the circumstances I will not contact you directly, but instead respond on here via your chosen forum. However I am always available to discuss customer sa ...

“Professional, efficient and pro-active. It's been a pleasure renting a ......”

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Jan 18,2016
Minithumbup
By: 'Will'
Jan 18,2016
0 people found
this helpful
Professional, efficient and pro-active. It's been a pleasure renting a property with Total Lettings. Any issues were dealt with quickly and efficiently....
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“I found Martin and the team at Total Lettings to ......”

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Jan 11,2015
Minithumbup
Martin
By: 'MC'
Jan 11,2015
0 people found
this helpful
I found Martin and the team at Total Lettings to be helpful when dealing with our requirements, such as maintenance issues. Payments and admin were handled well....
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“Avoid these people like the plague. They are rude, incompetent ......”

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Dec 23,2014
Minithumbdown
By: 'B'
Dec 23,2014
11 people found
this helpful
Avoid these people like the plague. They are rude, incompetent and are purely after your money. We rented with this agency for a year and a half. We have been excellent tenants and always paid our rent on time except for the last month because ...
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Comment on agent fees
The fees went up but the agents service remained consistently poor which is why I am dissatisfied with the fee.
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“My experience with Total Lettings from the start to the ......”

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Nov 24,2014
Minithumbdown
By: 'midleton7'
Nov 24,2014
8 people found
this helpful
My experience with Total Lettings from the start to the end of my tenancy was utterly appalling. I went to view the property and before I agreed to the tenancy I pointed out some work that needed to be done to the property before moving ...
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“Very professional service, I can always rely on what is ......”

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Nov 20,2014
Minithumbup
By: 'Richard'
Nov 20,2014
1 people found
this helpful
Very professional service, I can always rely on what is said will happen actually does happen. This agent goes the extra mile and I am very happy to recommend them to other Landlords....
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“Jennie is the most rude aggressive individual that I have ......”

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Oct 15,2014
Minithumbdown
By: 'Yes'
Oct 15,2014
7 people found
this helpful
Jennie is the most rude aggressive individual that I have ever had the misfortune of dealing with. She thrived on using intimidation tactics to put her point across, she was rude and aggressive in her nature. Following my recent dealings with both her and Leanne ...
read full review
Was this helpful? Yes
By: mksucks
May 25, 2015
View all comments (4)
Hello there, As an ex tenant who had many years of renting a total lettings property, I feel I qualify to chip in on this debate. I get the general feeling that tenants have the worst off experience than landlords, which is understandable because the agency needs landlords to make money, and therefore tenants are treated like peasants. I will not elaborate on the many instances of bad customer service I had or name names but I have been rudely treated for years by various staffs at Tota ...

“I can comment on various facets of Total Lettings: As ......”

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Jul 02,2014
Minithumbup
By: 'Miles'
Jul 02,2014
1 people found
this helpful
I can comment on various facets of Total Lettings: As a tenant some years ago, I found them to be fair and professional. Easy to negotiate with and as a generalization, nice people to do business with. As a landlord, I have found them attentive, ...
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“We have used Total Lettings for nearly 10 years, living overseas ......”

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Mar 03,2014
Minithumbup
By: 'Richard'
Mar 03,2014
0 people found
this helpful
We have used Total Lettings for nearly 10 years, living overseas it good to have an agent who are diligent and thoroughly vet potential tenants, so successful has this been that there have only been 4 in the entire time. Knowledge of the local market is critical ...
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“Excellent, positive service and plenty of initiative. They appear to ......”

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Feb 28,2014
Minithumbup
By: 'Trevor'
Feb 28,2014
0 people found
this helpful
Excellent, positive service and plenty of initiative. They appear to have contacts that resolve any problems that arise with the properties....
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“I purchased my property through Total, with a tenant in ......”

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Feb 20,2014
Minithumbup
Martin
By: 'Mr'
Feb 20,2014
0 people found
this helpful
I purchased my property through Total, with a tenant in place who now manage the property on my behalf. They keep me up to date with any works that need to be carried out, and all works are done to a very high standard. Martin, ...
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“As a landlord, I have found the level of service ......”

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Feb 20,2014
Minithumbup
Leanne
By: 'Debbie'
Feb 20,2014
0 people found
this helpful
As a landlord, I have found the level of service at this branch of Total Lettings excellent. I have dealt with Leanne, Jennie and Martin who have all been very helpful. They reply to my emails the same day, I never have to wait long ...
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“Quick, efficient and goes the extra mile. Both sales and ......”

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Feb 17,2014
Minithumbup
By: 'Anup'
Feb 17,2014
0 people found
this helpful
Quick, efficient and goes the extra mile. Both sales and maintenance staff very helpful. My relationship goes back ten years and would not change. I strongly recommend....
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“I can highly recommend this agent as I have been ......”

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Jan 31,2014
Minithumbup
Martin
By: 'Ben'
Jan 31,2014
0 people found
this helpful
I can highly recommend this agent as I have been an land lord for many years and used many agents both in Milton Keynes and ALSO in London. Hand on heart I can recommend Total Property to be efficient, professional, caring, and most of all ...
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“When we first approached Total Lettings we were unsure of ......”

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Jan 27,2014
Minithumbdown
Martin
By: 'Maureen'
Jan 27,2014
0 people found
this helpful
When we first approached Total Lettings we were unsure of the service we would get as previous letting agents had been unreliable. Martin was able to give a realistic rent value and the house was let within a week. We had a choice of tennants ...
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“My first dealings with Total Lettings was some 7 or 8 years ......”

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Jan 27,2014
Minithumbup
Leanne
By: 'Martin'
Jan 27,2014
0 people found
this helpful
My first dealings with Total Lettings was some 7 or 8 years ago when I first asked them to manage my property on my behalf. From that point, right through, the service has been excellent. I quite honestly don't have a bad word to say. The company ...
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“Total Property Sales and Lettings have given me superb service ......”

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Jan 27,2014
Minithumbup
By: 'Alan'
Jan 27,2014
0 people found
this helpful
Total Property Sales and Lettings have given me superb service since the first time I joined with them several years ago. Their attention to detail in maintaining my properties and prompt feedback ensure my tenants have a comfortable and well maintained home to live in....
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“We have been and remain very satisfied with the overall ......”

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Jan 24,2014
Minithumbup
By: 'John'
Jan 24,2014
0 people found
this helpful
We have been and remain very satisfied with the overall service that Total Lettings have given us for a number of years. We have a high standard property and expect Total Lettings to recommend appropriate tenants. Any problem is quickly reported to us and a ...
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