Express Estate Agency
Head Office, Manchester, M2
4.3/5, 768 reviews
83% recommended
77% sales valuation accuracy
81% sales fee satisfaction
67% lettings valuation accuracy
80% lettings fee satisfaction

“I called Express Agency 6 times now and I am still ......”

Share on :
Jul 14,2011
Minithumbdown
By: 'Mitch'
Jul 14,2011
9 people found
this helpful
I called Express Agency 6 times now and I am still yet to have a response. This has been over the duration of the last 9 days. I am a first time buyer with a mortgage promise in place and on the initial call I gave an offer of £12000 above the asking price. I asked if they had received an offer to which response they hadn't and they will contact me as soon as possible. 48hrs passed and no response so I tried again....and Yes you guessed no response. I continually spoke with someone each time I called and still no response. They call themselves an express agency and advertise that they have a 3 week turn around on alot of their properties. I'm not happy and just wanted people to know if they have the same experience.
Was this helpful? Yes
By: azza
Aug 29, 2011
These people are trying to hook mugs...simple as that
By: SJLW
Aug 21, 2011
Hi Mitch,

Was just interested to know whether you actually purchased this property in the end? Id never heard of this agency before and telephoned them Friday for a viewing on a property, after reading the reviews on here my intial excitement as turned to slight concern!
By: RHA
Jul 28, 2011
I have been trying to arrange a viewing of a property, but no one is calling me back. We have an offer on our flat so would be in a position to move quickly.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Express Estate Agency
St Georges House, 56 Peter St
Manchester
Lancashire
M2 3NQ
0161 209 3161

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 77% 81% £30,000 £12,850,000
Lettings 67% 80% £400 £850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 0 0 374 37 252 13 8 79
Areas covered
  • M1
  • Nationwide
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS

“Well pleased with the service so far. Good c......”

Share on :
Nov 23,2020
Minithumbup
By: 'michelle Kilburn'
Nov 23,2020
0 people found
this helpful
Well pleased with the service so far. Good communcation given on all levels . Nice and friendly and definitely better than all the rest...
read full review
Was this helpful? Yes

“Very efficient service from Dayl hamilton...”

Share on :
Nov 20,2020
Minithumbup
By: 'Meirion Jones'
Nov 20,2020
0 people found
this helpful
Highly efficient company that kept me up to date constantly on what was happening in terms of selling my property. Great IT systems. All the people involved were highly proactive, pleasant and brief and to the point. Very pleased with all aspects of the service ...
read full review
Was this helpful? Yes

“Liased with Daryl Hamilton, excellent commun......”

Share on :
Nov 19,2020
Minithumbup
By: 'Ruth hazell'
Nov 19,2020
0 people found
this helpful
Liased with Daryl Hamilton, excellent communication throughout. Very helpful and informative in regards to the house and area. Clear and concise throughout the process. Thankyou...
read full review
Was this helpful? Yes

“Absolutely brilliant....”

Share on :
Nov 17,2020
Minithumbup
By: 'Karen Snaith'
Nov 17,2020
0 people found
this helpful
Absolutely brilliant. From the initial contact until the completion they kept us informed all the way. Nothing was a problem and they chased everything up without any delays. Would definitely use again if needed to....
read full review
Was this helpful? Yes

“Fantastic sold our property when high street ......”

Share on :
Nov 14,2020
Minithumbup
By: 'Nick chapman'
Nov 14,2020
0 people found
this helpful
Fantastic sold our property when high street agents failed, Rob our sales negotiator was fantastic from start to finish make the process very smooth...
read full review
Was this helpful? Yes

“Rebecca Pendleton did a great job...”

Share on :
Oct 30,2020
Minithumbup
By: 'David Kallend'
Oct 30,2020
0 people found
this helpful
We dealt with Rebecca Pendleton and she did a great job. She always knew the latest details and gave us quick updates. We would definitely recommend her and Express Estate Agency and use her again....
read full review
Was this helpful? Yes

“Michael Spencer was amazing...”

Share on :
Oct 24,2020
Minithumbup
By: 'Luci Lemon'
Oct 24,2020
0 people found
this helpful
We first worked with Michael Spencer who was brilliant! He communicated with us perfectly, keeping us updated on all changes, he listened to what we needed, sent lots of people through the door for viewings qnd was very patient with our never ending questions a ...
read full review
Was this helpful? Yes

“Katie Lowe...”

Share on :
Oct 22,2020
Minithumbup
By: 'Emma Shaw'
Oct 22,2020
0 people found
this helpful
This was an extremely difficult transaction and took five months in total. At all points Katie Lowe remained professional and pushed harder than anyone to get the sale through. She tried relentlessly to get the seller to complete and, against all odds, she managed to ...
read full review
Was this helpful? Yes

“EEA is the best agency if you want to sale th......”

Share on :
Oct 15,2020
Minithumbup
By: 'Gari Mhike'
Oct 15,2020
0 people found
this helpful
EEA is the best agency if you want to sale the property. They do their work professionally . They always be there for you. They give you feedback at every step of the proceeds up to the end....
read full review
Was this helpful? Yes

“Unprofessional...”

Share on :
Oct 13,2020
Minithumbdown
By: 'STAVROS'
Oct 13,2020
0 people found
this helpful
After two months of negotiations, and after an agreement with actually their terms. I instructed my solicitor and lost time and 700£ when they told me that the vendor is backing out of the deal. Very unethical, you can't say that Is professionalism....
read full review
Was this helpful? Yes

“Complete waste of time...”

Share on :
Oct 09,2020
Minithumbdown
By: 'Lisa Sharpstone'
Oct 09,2020
0 people found
this helpful
Complete waste of time: I spent a very long time on the phone to Amber Evans (personally a very nice lady) explaining about my house and never for 1 second did I forget to mention that I run this as a B&B. So after spending ...
read full review
Was this helpful? Yes

“Excellent service and communication...”

Share on :
Oct 09,2020
Minithumbup
By: 'Ieuan Lloyd'
Oct 09,2020
0 people found
this helpful
An absolute pleasure to work with. Can’t believe how quickly they processed our sale and how clearly they communicated with us every step of the way. Daryl Hamilton especially has been excellent and we can’t recommend him, or the Express Estate Agency, highly ...
read full review
Was this helpful? Yes

“Super stars...”

Share on :
Oct 02,2020
Minithumbup
By: 'Kerry'
Oct 02,2020
0 people found
this helpful
Really helpful and couldn’t have sorted it all on my own. Great communication throughout by phone and email. Thank you...
read full review
Was this helpful? Yes

“Express agency, a totally professional organi......”

Share on :
Sep 28,2020
Minithumbup
By: 'Allison Lonsdale'
Sep 28,2020
0 people found
this helpful
Express agency, a totally professional organisation on all levels. I would have no hesitation in recommending them. Special thanks to Natalie Jenkins for all her her help in getting our sale over the line....
read full review
Was this helpful? Yes

“100 percent using again. Sold my house within......”

Share on :
Sep 21,2020
Minithumbup
By: 'Chris denton'
Sep 21,2020
0 people found
this helpful
100 percent using again. Sold my house within a month of being on with my house previously being on for a year and half. Rebecca was amazing throughout...
read full review
Was this helpful? Yes

“House sale...”

Share on :
Sep 14,2020
Minithumbup
By: 'Lauren Vinten'
Sep 14,2020
0 people found
this helpful
On behalf of John Vinten- I Dealt with Rebecca Pendleton throughout my process things went smooth and she made me comfortable within the process and kept me upto date at all times....
read full review
Was this helpful? Yes

“Amazing service...”

Share on :
Sep 01,2020
Minithumbup
By: 'Becky Bradley'
Sep 01,2020
0 people found
this helpful
Amazing experience. Great service every step of the way from Katie Lowe. Would highly recommend. Would never use High Street again....
read full review
Was this helpful? Yes

“Brilliant service throughout...”

Share on :
Aug 14,2020
Minithumbdown
By: 'Edward Beeley'
Aug 14,2020
0 people found
this helpful
I dealt with Kerry and Micheal they were extremely helpful during the purchase even when things felt stressful with solicitors, they would always do their upmost to help me out and get the answers I needed as reassurance. At the first stage Kerry called and ...
read full review
Was this helpful? Yes

“Great communication...”

Share on :
Aug 10,2020
Minithumbup
By: 'Olivia Lewis'
Aug 10,2020
0 people found
this helpful
During quite a stressful (and long-winded) house purchasing process Michael Okunnu was great throughout! He would check-in with us very often, a lot more than our solicitors, which helped keep us updated. Communication was clear and informative and Michael was always ready to answer any ...
read full review
Was this helpful? Yes

“Avoid at all costs...”

Share on :
Aug 01,2020
Minithumbdown
By: 'Mhairi Yates'
Aug 01,2020
2 people found
this helpful
This agency is so dreadful. Very poor service, poor communication and poor marketing strategy. Didn't come out to house to value it, poor photography and didn't improve photos even though viewer feedback was that photos didn't do house justice. Didn't do floorplan until we did ...
read full review
Was this helpful? Yes

“Thank You Express....”

Share on :
Jul 31,2020
Minithumbup
By: 'Stephen John Bone'
Jul 31,2020
0 people found
this helpful
We found Express Estate Agency a very professional company to work with. Their Sales Progressor Nicole Bradburn was always very polite ,friendly and always willing to go the extra mile to make sure the sale would go through. We had a few problems with the ...
read full review
Was this helpful? Yes

“Started a bit rough, but Michael saved the day ......”

Share on :
Jul 28,2020
Minithumbup
By: 'Sheila Hughes'
Jul 28,2020
0 people found
this helpful
I did have a few problems to start with; getting the phone answered, and just getting cut off whilst waiting on the line to make an appointment to view the property; also one agent I did speak just kept telling me I had come through ...
read full review
Was this helpful? Yes

“Prior to the sale being agreed responding to ......”

Share on :
Jul 24,2020
Minithumbup
By: 'James Miller'
Jul 24,2020
0 people found
this helpful
Prior to the sale being agreed responding to emails and messages was not perfect. Once a sale had been agreed the process and communication with Nicole was polite, courteous, honest and professional. A pleasure to speak to in what is usually quite a stressful period....
read full review
Was this helpful? Yes

“Joe and especially Natalie were very professi......”

Share on :
Jul 19,2020
Minithumbup
By: 'David Ferguson'
Jul 19,2020
0 people found
this helpful
Joe and especially Natalie were very professional throughout the whole process until completion. Couldn’t ask for more and hope to do business with them in the future, if Natalie still works there. Thank you both....
read full review
Was this helpful? Yes

“Do NOT use Express Agency USELESS...”

Share on :
Jul 18,2020
Minithumbdown
By: 'Karl Nagy'
Jul 18,2020
5 people found
this helpful
Do NOT use Express Agency to try to sell or buy a property. They are a joke. They will firstly over value your property raising your expectations. After several months you will reduce the asking price to a realistic figure. After 6 months they got us ...
read full review
Was this helpful? Yes
By: Tony barrett
Jul 21, 2020
View all comments (1)
Just like you I am having the same problems with express es.they have messed me around for months and as you say getting me to reduce the price.they have been to!d to take it off the market and are not doing so,dragging their heels as I expected they would.they know that if they don't take it off then it is impossible to advertise with another agent.stuffing you around even further. ...

“Pay peanuts get monkies....”

Share on :
Jul 09,2020
Minithumbdown
By: 'Jamie Japp'
Jul 09,2020
3 people found
this helpful
Initially when engaging with the sales lady from Express, she was endearing and charming, very positive about Express' track record of sales in our area. She signed us up in agreement to the Ts and Cs and we knew it would be a good experience. ...
read full review
Was this helpful? Yes

“An excellent, efficient and friendly service,......”

Share on :
Jul 03,2020
Minithumbup
By: 'Bernie Doran'
Jul 03,2020
0 people found
this helpful
An excellent, efficient and friendly service, particularly from Natalie, my dedicated sales progression contact who dealt very quickly with any queries....
read full review
Was this helpful? Yes

“Highly Recommended...”

Share on :
Jun 24,2020
Minithumbup
By: 'Anthony Godwin'
Jun 24,2020
0 people found
this helpful
I went with Express after my original estate agent did a very lacklustre attempt at selling my property. Express said they could get me an offer I'd consider accepting within 30 days and, despite being aware they were at the higher end of the price range, ...
read full review
Was this helpful? Yes

“Aggressively poached….then abandoned...”

Share on :
Jun 21,2020
Minithumbdown
By: 'Jenny Mansell'
Jun 21,2020
0 people found
this helpful
This agency contacted me because they had seen that my house (a House in Multiple Occupation, HMO) had been on the market for a year. A slick “Zoom” interview was a brilliant sales pitch and persuaded me to leave my current agency and I was ...
read full review
Was this helpful? Yes

“Natalie Jenkins...”

Share on :
Jun 18,2020
Minithumbup
By: 'Zuzana Stankova'
Jun 18,2020
0 people found
this helpful
Natalie Jenkins Natalie is great agent with a professional attitude. She is friendly and always ready to help even after completion of a purchase. She is promptly answering emails and returning calls. She is the agent everyone wants. Many thanks Natalie it’s been a ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:28 AM 10/11/2017 by Natalie

Awards won by Express Estate Agency, Manchester M2 3NQ


As Seen On

Find the Best Agent to
Sell or Rent Your Home