I will never use this agernt again. They lie to tenants and try to get prospective tenants to outbid each other despite having a holding deposit. Also having rented a property from one of the landlords they represent, they collude with the landlord to hold onto your deposit for as long as possible despite meeting all of the requirements. Do not use this estate agent and be wary of any landlords that use them regularly as all they care about is ripping off tenants as that makes them popular with greedy and unscrupulous landlords. Be fully conversant of the deposit scheme as well as some deposit schemes also serve to secure the landlord and are unhelpful when a dispute arises. The one used by our landlord wanted to wash their hands of things saying they don't hold the deposit it is only registered with them, so we should sort things out with the landlord and estate agents. no surprise the scheme is recommended by Dexters.