0% lettings valuation accuracy
0% lettings fee satisfaction
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Jul 11,2011
Jul 11,2011
2
people found
this helpful
this helpful
Lived for 6 months in an overpriced apartment infested with bedbugs. LS1 charge each tenant ?115 for a credit check - the first of many 'charges' where they are quick to take your money but slow to give it back. The apartment at Velocity was (and most likely still is) infested with bedbugs. 6 months of hell. Ridiculous deposit of ?1500 - LS1 tried to steal over half of it for alleged 'damage'. Luckily they're lax with the inventory and checking-in procedures so we got most of it back after arguing with them for two months (they don't respond to emails).
Advice would be DON'T rent from LS1, but if you do and they try to take money from your deposit (which they will) check every item with the original inventory and challenge everything. For example, they tried to charge us to repaint the whole apartment when the checking-in inventory stated "walls: stained".
I had to pay around ?500 to replace all my bedding/clothing/soft furnishings in an attempt to eradicate the bedbugs, I am still scarred from the bites, and haven't even received an apology from LS1 despite making a formal complaint.
Avoid at all costs! Worst customer service I've ever experienced.
Advice would be DON'T rent from LS1, but if you do and they try to take money from your deposit (which they will) check every item with the original inventory and challenge everything. For example, they tried to charge us to repaint the whole apartment when the checking-in inventory stated "walls: stained".
I had to pay around ?500 to replace all my bedding/clothing/soft furnishings in an attempt to eradicate the bedbugs, I am still scarred from the bites, and haven't even received an apology from LS1 despite making a formal complaint.
Avoid at all costs! Worst customer service I've ever experienced.
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11th Jul 2011
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Opening Hours
Address
LS1
2 Cherry Tree Walk
The Calls
Leeds
West Yorkshire
LS2 7EB
0113 234 4111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
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Aug 28,2013
Aug 28,2013
1
people found
this helpful
this helpful
On a whole this company is quite frankly the most inefficient company I have ever had the displeasure of dealing with... Now calling themselves Bridgfords under the umbrella company Countrywide, the name change has had no effect on the sharpness of their staff members. We ...
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What agent could do to change your mind?
The problem is fundamental, both staff and attitudes all need replacing!Attached Filesnbsp;
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Jul 14,2013
Jul 14,2013
0
people found
this helpful
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The Estate Agents that will prove all the horror stories about Estate Agents to be true..
Allowed me to move into an apartment that had not been cleaned, with blood on the walls. Claimed it had been cleaned then finally told the truth that it ...
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What agent could do to change your mind?
Tell the truth and don't put money above the happiness of your customers.Attached Filesnbsp;
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Apr 10,2013
Apr 10,2013
2
people found
this helpful
this helpful
As a professional couple one of the first questions we asked LS1 about our particular building was are there any students there. Having lived near them before we know the problems they can cause when you're not one yourself. We were told no, or the ...
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Apr 09,2013
Apr 09,2013
1
people found
this helpful
this helpful
The customer service for this estate agents is the worst I have come across after dealing with many different agents during my time, and that is saying something. The flat itself was actually quite good, we lived there for 2 1/2 years and put a deposit down ...
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What agent could do to change your mind?
They could have kept correspondence that we had with them over the tenancy, they could have invited us to the final inspection of the property. They could have used some common sense in terms of wear and tear to the property. They could have been 200% more proactive in terms of coming to a resolution instead of waiting for us to chase them. They could have tried to fleece us a little bit less as well.Attached Filesnbsp;
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Jul 17,2011
Jul 17,2011
0
people found
this helpful
this helpful
I cannot say anything positive at all about LS1. They do not even deserve 1 star! Terrible customer service - we should've realised when the agent was late to show us round the property. We were quoted one price for rental then when we had agreed, ...
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Jul 11,2011
Jul 11,2011
2
people found
this helpful
this helpful
Lived for 6 months in an overpriced apartment infested with bedbugs. LS1 charge each tenant ?115 for a credit check - the first of many 'charges' where they are quick to take your money but slow to give it back. The apartment at Velocity was (and most ...
read full review
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