“Sell simple are Very unprofessional, rude and participate and encourage ......”
1 Star Review
Oct 08,2014
By:
'Chris'
Oct 08,2014
Branch: London, Stephenson House,2 Cherry Orchard Road
Services: Sales (as a Buyer)
Sold price: £170000
Would you recommend?: No
Postcode: M40
Branch: London, Stephenson House,2 Cherry Orchard Road
Sales (as a Buyer)
Sold price: £170000
Postcode: M40
3
people found
this helpful
Sell simple are Very unprofessional, rude and participate and encourage gazumping. I was told to put my best and final offer forward, so was the other people who were bidding on this property. This was after starting my bids early, when I was told by Anne Lecomber from sell simple that there is a lot of interest for this property and that she is asking for everyone best and final offer. We of course we all did and a day or two later I was accepted. I had Spent a hell of a lot on survey and solicitors fees and the rest. To 2 weeks later I have a phone call to say there has been another offer accepted. This sent me fuming so I went mad and 10 mins later she called up again and said not to worry the vendor is choosing you still. Then 4-5 days after this yet again my phone rings again from sell simple, an offer has been accepted and its considerably higher that yours... leaving me stunned and GAZUMPED. This just sums up how un-professional sell simple are and like to play dirty. It seems like there out for them self's and there commission.
After a few days of noticing what happened and counting up how much I had lost out on. I had raised my own bid which was not accepted then i raised it again, which then Anne Lecomber who knew already I had everything in place is questioning if I have a mortgage or the money in place for this amount. (I wouldn't bid other-wise?).
I understand a vendor wants as much as they can get for there home, but the estate agents should forward bids on or associate them self's with gazumping at all!!!!!!
I no the agent cannot disclose the other persons bid at all, however through the whole process of bidding on this house and getting accepted and then getting gazumped. Anne Lecomber 1 minute said I cannot talk about the other persons offer, then the next she is telling me that im higher that the current bid. Which then when I come to ask her again when I am bidding on the property and I ask her if i am higher - she chooses to say oh no we cannot discuss that information again.
yet again un-professional and bad customer service skills.
Over-all stay away and well clear from sell simple and by god if you choose them, get something solid in writing before you spend a penny.
What happened to the good old days, when a deal is done, a deal is done!!!
What agent could do to change your mind?
Take part in gazumping and very unprofessional when taking offers and like to run people up.
What the agent should have done is take the other on board and say to the other people who lost out, I will keep you in mind if anything happens with the sale. Not take there offer knowing dam well that im going to loose out on money and be gazumped!!!
I think some re-training in customer service also needs to be organized pronto!!!
Attached Filesnbsp;
Comment on agent fees
As I got gazumped the fees I paid was lost and for a estate agent or sellers agent that is very un-professional. I felt that sell simple didn't do alot for me and just wanted to throw me aside when a higher offer came in after mine was accepted.
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