Jun 21,2008
By: 'YY'
Jun 21,2008
5 people found
this helpful
I totally agree with M in the previous review about Sterling. We have been let down trememdously and will not use them ever again.

We are letting our house 2 MONTHS AHEAD before we are leaving the country through Sterling. We thought leaving it a bit more time should secure us a better tenant and smoother process before we go. They did manage to find a tenant in 2 weeks, but the contract remained unsigned from the tenant until 2 weeks before our departure, when I really could not stand it and chased and chased - until one day I found out from their website that our property has gone back to the market again - and we are only less than 2 weeks away from our departure!!!!!! How ridiculos is this??

The feedback speed is appauling and it seems no one cares once they completed their sales mission. How can I let someone like this manage my property while I am abroad?

The person Becky is particularly unhelpful and rude. Whenever we were on the phone she sounded impatient and wouldn\'t let me finish. The other staff are OK but the feedback is still appaulling.

Landlords, please don\'t use Sterling to manage you property if you are looking for fully managed service.
Was this helpful? Yes
By: Benjamin James Bird BA(HONS) MNAEA MARLA, Partner
Nov 26, 2010
Thank you for your comments.

I am sorry that you feel you did not experience a service that matched your expectation. If you are able to let me know, because it is not clear from your comment, did the tenant we found in week 2 actually take the let or not? Was the reason the property loaded back onto the internet taken as a precaution to protect your interest by having a second possible tenant lined up and also to motivate the current tenant to commit to the let - either of which would have been Sterling acting in your interests, IE the landlord by ensuring we either let the property to the proposed tenant or had a second reserve lined up?

We understand how stressful leaving the country must have been for you and can only assume that anything we did was to act in your best interest as your agents. I am sorry that you do not feel you were updated and kept informed at all times, this is not a comment that generally gets levelled at our team and I can only put it down to a blip in the system.

I gather from your comments that once the tenant was put into the property there did not appear to be any problems and everything ran smoothly? If this is not the case please email me so I may investigate further at benbird@sterlinghomes.co.uk . We are committed to improving every aspect of a customer experience with Sterling and would greatly appreciate your feedback and comments.

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Sterling Estate Agents (Herts & London)

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