Sterling Estate Agents (Herts & London)
Tring, HP23
4.6/5, 194 reviews
94% recommended
78% sales valuation accuracy
91% sales fee satisfaction
83% lettings valuation accuracy
85% lettings fee satisfaction

“The divide between those reviewing sales/purchases and those reviewing ......”

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Jul 07,2011
Minithumbdown
By: 'Carson'
Jul 07,2011
6 people found
this helpful
The divide between those reviewing sales/purchases and those reviewing lettings is quite clear. We used the lettings and it was an experience not to be repeated. Some of the lettings reviews for this place that I have read must have been written by staff and as normal they are works of fiction. I do wonder how the top brass in this company recruit their lettings staff? They are not very customer friendly and have nothing but excessive profit in mind. If I ever rent in Tring again I will not be heading to their door.
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By: carson
Aug 07, 2012
If you wish me to be blunt there are several issues
1) the fact that you wanted £40 plus VAT just to lend us a key when we had locked ourselves out. Even the landlord thought this was daylight robbery and came out to let us in immediately bearing in mind that my wife was heavily pregnant at the time! I wouldn't mind but we wouldn't even have got to keep the key, that was just to collect it from you use it and return it!!!
2) The £30 admin fee for the contract renewal - what exactly does it cost you to print off a form from your computer and send it to your tenant asking them if they wish to renew or not and generating a new contract????
3) The property was fully managed by Sterlings and therefore there was a cost to the landlord every month to 'manage' the property when in fact you inspected the property only once in the two and a half years we were there to check its conditon! What exactly is the landlord paying for?????
4) The initial inspection conducted when we took on the property was inadequate when compared to the nit picking over zealous check out inspection.
5) We were supposed to have an inventory and copy of the initial inspection however this never materialised in the 2 and a half years we were there. Despite several requests via phone and even asking the lady who 'once' inspected the property while we lived there who said she would ensure we got one.
6) Due to not receiving our contract renewal request forms we hand delivered a letter informing you that we wished to vacate, well with in the notice period asking for a response on the next course of action. The next response from Sterlings was a text informing us that we would be having a viewing the very next day!!! Great communication I don't think!!!! Shows you how much the tenants are valued really . No consideration for the lives/plans of the tenant......we are coming to view with possible new tenants like it or not!!!!!!
7) The final insult was on receiving out deposit back after moving out we found that Sterlings had deducted £60 for two separate amounts of admin charges you claimed we had not paid. However our records clearly showed that the fees had been paid and the cheques cashed. My wife was told on the phone that it was our job to prove that we had paid the fees. It later transpired that there had been an error on Sterlings part, and that somehow the computer record of our payments had been deleted but the paper records remained. Surely it would have been more professional to check the paper records before deducting the payment??? Also since when has a damage deposit supposedly held by an independent party for use by the landlord in the event that he felt the property had not been left in satisfactory condition, been a piggy bank for the estate agent to deduct money from? I certainly did not see anywhere in the contract that suggested that this could be the case.

You did ask and now you know
By: Ben Bird
Mar 02, 2012
Hi Carson, thanks for the feedback. Can you be a little more specific since many tenants have commented how reasonable all of our charges are compared to the competition in the area, and I have copies of all the other agents charge sheets so I am fully aware how competitive we are. Any further feedback would be greatly appreciated. You can email me direct at benbird@sterlinghomes.co.uk

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Opening Hours
Address

Sterling Estate Agents (Herts & London)
76-78 High Street
Tring
Hertfordshire
HP23 4AF
01442 828222

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 78% 91% £200,000 £985,000
Lettings 83% 85% £675 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 2 54 7 49 2 43 0 7 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Sterling Estate Agents (Herts & London) Branches (view all )

“Jason was really professional, friendly & hel......”

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Nov 24,2020
Minithumbup
By: 'selena gold'
Nov 24,2020
0 people found
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Jason was really professional, friendly & helpful. He was amazing, updating me every step of the way. Thank you so much for helping us get our lovely new home 😊...
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“The whole staff I dealt with about the let I ......”

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Nov 23,2020
Minithumbup
Jason
By: 'John Harding'
Nov 23,2020
0 people found
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The whole staff I dealt with about the let I took on were brilliant,Jason and Tara have been excellent in communication,helping out with every single question I had,and just making everything as smooth as possible,as soon as I have sent an ...
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“Impressed with the way other offices stepped ......”

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Sep 27,2020
Minithumbup
By: 'David Brooks'
Sep 27,2020
0 people found
this helpful
Impressed with the way other offices stepped up when Tring were busy. Especially Meka in the Berko office. John and Phil were very polite, professional and helpful throughout....
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“Terrible if you are a tenant in one of their ......”

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Aug 21,2020
Minithumbdown
Ben
By: 'Chris Kirkpatrick'
Aug 21,2020
1 people found
this helpful
Terrible if you are a tenant in one of their properties. Agents dont lock the property after an inspection, check out happens prior to the agreed time, extra items appear on emails after the reports are sent. Ho through the TDS everytime you deal with ...
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“Very friendly and professional service. Jason......”

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Jul 01,2020
Minithumbup
Jason
Tara
By: 'Alex Santos'
Jul 01,2020
0 people found
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Very friendly and professional service. Jason and Tara are very responsive and everything was processed very smoothly. We couldn't ask for anything else....
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“Had a great experience with Sterling both wit......”

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May 22,2020
Minithumbup
Jason
By: 'Rosa Gaskin'
May 22,2020
0 people found
this helpful
Had a great experience with Sterling both with Jason at the Hemel branch and Clinton in Kings Langley who was very personable and professional. Jason stayed in contact with me the whole process and updated me with phone calls - best customer service I’ve ...
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“Tara had great consistent communication and c......”

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Feb 14,2020
Minithumbup
By: 'Cassandra Langham'
Feb 14,2020
0 people found
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Tara had great consistent communication and cared about my needs and circumstances. I liked her manner and personal touches like the card she sent....
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“Great Recommendation...”

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Feb 12,2020
Minithumbup
Phil
By: 'Joseph'
Feb 12,2020
0 people found
this helpful
We can not be happier having been recommend to use sterling after a disastrous attempt with another agent. John and Phil dealt with all the proceedings professionally and promptly making the sale that little bit easier! We highly recommend their services and will be useing ...
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“I have used Sterling Estates lettings agency ......”

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Feb 04,2020
Minithumbup
Justin
By: 'Karen Murphy'
Feb 04,2020
0 people found
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I have used Sterling Estates lettings agency 3 times. On each occasion I have been happy with the service and had a good relationship with all member's of the team. Regarding my most recent rental with Sterling, I feel that without their support I would of ...
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“Very helpful and informative - excellent comm......”

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Jan 24,2020
Minithumbup
Jason
By: 'Molly Hardwick'
Jan 24,2020
0 people found
this helpful
Very helpful and informative - excellent communication throughout the whole process. As it was our first home together and we were unsure about a few things, somebody professional and knowledgeable was always at the end of the phone / email and responded very quickly at all ...
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“Very helpful throughout! Rosie, Jason and Tar......”

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Dec 11,2019
Minithumbup
Jason
By: 'Laura Allen'
Dec 11,2019
0 people found
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Very helpful throughout! Rosie, Jason and Tara were great! Nothing was ever to much for them and I would recommend them to friends and family !...
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“Excellent service from both Jason & Tara who ......”

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Dec 02,2019
Minithumbup
Jason
Tara
By: 'Anne Blower'
Dec 02,2019
0 people found
this helpful
Excellent service from both Jason & Tara who helped support my requests to the landlord. Would happily recommend Sterling to my friends...
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“Great, helpful staff...”

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Nov 18,2019
Minithumbup
Jason
Rachael
By: 'Leslie Maynard'
Nov 18,2019
0 people found
this helpful
All the staff we have dealt with have been great. Jason, Rachael & Tara have all helped us at different points through the letting process and made it straight forward and easy. Thanks very much....
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“I bought my property through Sterling Estate ......”

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Nov 16,2019
Minithumbup
Jason
Rachael
By: 'Pamela Forde'
Nov 16,2019
0 people found
this helpful
I bought my property through Sterling Estate Agents a few years ago. I made the decision to rent out my property and I didn't hesitate to contact S.E.A to help me through this process. They were friendly, professional and offered good advice. It ...
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“I came to Sterling Estate Agents after a bad ......”

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Nov 15,2019
Minithumbup
Jason
Rachael
By: 'Dominic Bellman'
Nov 15,2019
0 people found
this helpful
I came to Sterling Estate Agents after a bad experience with another agency, which had failed to support me when the tenants they had supplied had become increasingly difficult to manage. The situation had become worse, when after being given notice they refused to leave ...
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“Excellent service from Jason O'Connell...”

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Nov 08,2019
Minithumbup
Jason
By: 'Owen Amos'
Nov 08,2019
0 people found
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Excellent service from Jason O'Connell - lovely guy, very polite and efficient, and got us a good tenant for a tricky nine month let. Highly recommended!...
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“Sterling were very professional, enthusiastic......”

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Jul 22,2019
Minithumbup
Ben
By: 'Jill Collinge'
Jul 22,2019
0 people found
this helpful
Sterling were very professional, enthusiastic and efficient during the time our house was being marketed. We couldn’t fault them and as an ex- agent believe me I tried!! We decided not to buy another property this week and have decided to stay at our ...
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“Trustworthy and helpful...”

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Jul 08,2019
Minithumbup
Jason
By: 'Lea Wills'
Jul 08,2019
0 people found
this helpful
When we lost a bid on an apartment Jason found an alternative flat and easily accommodated us with a viewing. We felt right away that we could trust him and enjoyed an easy banter because of it. He has since continued to be available for ...
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“Very friendly and efficient service...”

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Apr 29,2019
Minithumbup
Jason
Tara
By: 'Alexander'
Apr 29,2019
0 people found
this helpful
Both Jason and Tara made our rental process very simple and stress free. What we thought might be a drawn out process was completed with no problems whatsoever. Would recommend....
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“Professional and friendly...”

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Apr 01,2019
Minithumbup
Jason
By: 'JTring'
Apr 01,2019
0 people found
this helpful
Jason is both highly professional and friendly therefore making the experience a positive one. His communications skills are excellent and he makes the process feel personal....
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Comment on agent fees
Fair for quality of service
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“Fantastic service!...”

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Mar 19,2019
Minithumbup
Jason
By: 'Dorset Sam'
Mar 19,2019
0 people found
this helpful
Jason has let our house in Tring for over two years so far. We really appreciate his professional and friendly advice. Most of all thanks to him we have had tenants the whole time.😀...
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Comment on agent fees
Excellent
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“Super helpful...”

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Mar 19,2019
Minithumbup
Jason
Tara
By: 'James'
Mar 19,2019
0 people found
this helpful
Both Jason and Tara have been incredibly helpful in setting up a fast and smooth letting and enabling us to move in ahead of the advertised letting date due to our circumstances....
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“Helpful...”

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Mar 19,2019
Minithumbup
Jason
By: 'M'
Mar 19,2019
0 people found
this helpful
Jason was able to help us with questions that others couldn't answer and made the move a lot easier for our first time moving....
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“Excellent client management...”

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Mar 09,2019
Minithumbup
Jason
By: 'LucyT'
Mar 09,2019
0 people found
this helpful
I have been thoroughly pleased from start to finish with letting from Sterling. They have been easy to contact, fast to respond and dealt with all my queries efficiently. Being the first time i have rented a property Jason showed excellent client communication skills and ...
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Comment on agent fees
The agents fees are within the bracket of what most other estate agents charge.
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“Tenacious and energetic approach...”

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Jan 08,2019
Minithumbup
Phil
By: 'P R Buchi'
Jan 08,2019
0 people found
this helpful
This sale took time in a difficult market, but we could not have given the job to a better agent. Phil Gormley and his colleagues at the Tring branch stuck with it and put a huge amount of time and energy into securing a buyer ...
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Comment on agent fees
Very fair, and they certainly earned them.
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“Great service, really helpful agents....”

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Dec 04,2018
Minithumbup
Justin
By: 'Gemma and Adam'
Dec 04,2018
0 people found
this helpful
We've been with Sterling for just under a year, and they've been consistently helpful with maintenance issues and really quick to act in stressful situations. Exceeded my expectations for a lettings agency, and I would reccomend them to anyone....
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Comment on agent fees
Their fee’s seem to be pretty standard, nothing out of the ordinary.
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“Professional Service...”

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Dec 03,2018
Minithumbup
Jason
By: 'Fabs and Tim'
Dec 03,2018
0 people found
this helpful
We have dealt with several state agents in the past and the reason why we chose to go for Sterling was Jason. He has always been very knowledgeable, patient, clear, honest and efficient with all our queries and that is what we look for on ...
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“Letting our property...”

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Nov 26,2018
Minithumbup
Jason
By: 'Howe'
Nov 26,2018
0 people found
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Jason has provided us with an extremely efficient and professional service which we can not fault. He has been honest and very straight forward. A refreshing experience and a pleasure to deal with. Thank you Jason....
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“Professional & efficient...”

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Nov 19,2018
Minithumbup
Jason
By: 'Customer'
Nov 19,2018
0 people found
this helpful
All very professional & efficient. Except for this review process that requires me to waste words because I have already my thoughts twice. All I ever require from most services, is to be as professional & efficient as Mr O'Conell was in my dealings with Sterling....
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“Excellent letting agents...”

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Oct 30,2018
Minithumbup
Jason
By: 'Adam'
Oct 30,2018
0 people found
this helpful
What a fantastic company, from the word go on organising a viewing to actually applying to rent a house we have revived nothing less than 1st class service. A very professional company with very high standards indeed. Would recommend!...
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Comment on agent fees
Good - they are high but you can see why.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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