I took my case to the Ombudsman.
I went to work abroad and arranged for parkers to be the letting agent - fully managed service. the incompetent individual at parkers agency allowed the tenant access to my house BEFORE the tenancy began. the tenant threw out my fridge, removed curtains, ripped out built-in kitchen and bedroom cupboards, shelves and filled a skip with them (which the agent apparently didnt notice), cut off/pulled out most broadband cables, leaving the rest dangling in mid-air and repainted the property to their own requirtements. The inventory was taken AFTERWARDS so there was no reflection of my property as i had left it.
Total damage was around £2,000. I was awarded £200 by the Ombudsman as it was my word against theirs that i had given permission for all this.......... Moral of the story: PUT EVERYTHING IN WRITING. Current tenancy agreement states nothing to be done without written request from and written permission by the landlady.
Parkers rating from this landlord -100 = TRASH