“The reason I have rated this agent as poor is ......”
2 Star Review
Oct 02,2014
By:
'A'
Oct 02,2014
Branch: Plymouth, 14 Mannamead Road
Services: Sales (as a Vendor)
Sold price: £100000
Would you recommend?: No
Postcode: PL3
Branch: Plymouth, 14 Mannamead Road
Sales (as a Vendor)
Sold price: £100000
Postcode: PL3
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The reason I have rated this agent as poor is due to the lack of communication and support throughout the selling process. I was selling my uncles house through a lasting power of attorney. There was no chain as the buyers were first time buyers and my uncle had gone into a home. It took 4 months and during this time there was no support or contact from the estate agent. On several occasions I rang and was told they would get back to me and they did not. It was constantly me trying to chase them up. I was even told that it was there job to get the buyer and not to chase up solicitors or liaise with the buyer for me. It really felt that as soon as they got the buyer (that took 2 days!) they took the money and ran! No support or customer care beyond getting an offer. I would choose else where.
What agent could do to change your mind?
Improve customer care
improve communication
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