100% lettings valuation accuracy
99% lettings fee satisfaction
Jul 06,2011
Jul 06,2011
0
people found
this helpful
this helpful
Without doubt the most disgusting customer service I have ever been subject to in my life, the directors and senior staff should be embarrassed. First off I don\'t understand what they actually do for us, other than add charges all over the place, as every time we have a problem they refer us to the landlord. They will pester you (up to 6 calls a day, during work hours) for the most minute of information, yet take literally weeks to respond to your enquiries (We have been in the property for 4 months and they still have not removed the \'To Let\' sign).
The inventory check-in was also done without us present, meaning if there is any dispute on the check out, we won\'t have a leg to stand on. This is just scratching the surface of the huge list of problems we have had with this company. Extremely unprofessional, several rude staff members, you\'ll have to sign the same paperwork multiple times as they are completely disorganised, and despite this, they\'ll make assumptions about all sorts.
Do not use them, and caution anyone you know about using them. We decided they were dreadful before even making an offer on the property, but that the property was so nice that we\'d tollerate it. Don\'t make the same mistake, no property is worth having to deal with them!
The inventory check-in was also done without us present, meaning if there is any dispute on the check out, we won\'t have a leg to stand on. This is just scratching the surface of the huge list of problems we have had with this company. Extremely unprofessional, several rude staff members, you\'ll have to sign the same paperwork multiple times as they are completely disorganised, and despite this, they\'ll make assumptions about all sorts.
Do not use them, and caution anyone you know about using them. We decided they were dreadful before even making an offer on the property, but that the property was so nice that we\'d tollerate it. Don\'t make the same mistake, no property is worth having to deal with them!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
8th Jul 2024
reviewed by 'Dr Vinod Kumar'
19th Sep 2023
reviewed by 'Kayleigh'
15th Oct 2021
reviewed by 'Vitaliy'
3rd Mar 2011
reviewed by 'Enough'
Opening Hours
Address
Direct Residential Lettings Ltd
20 Western Road
Hove
East Sussex
BN3 1AE
01273 324535
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £1,340 | £2,325 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 08,2024
Jul 08,2024
0
people found
this helpful
this helpful
Efficient tenant finding service . Competitive pricing. Excellent results achieved...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 19,2023
Sep 19,2023
0
people found
this helpful
this helpful
5 years today I’ve lived in my property and had the best experience, all the team very helpful and friendly and my landlord is brilliant no job too big.
Very happy with my experience so far may many more years come...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Oct 15,2021
Oct 15,2021
0
people found
this helpful
this helpful
Very pleased with Direct Residential! Having been with them for nearly 10 years I can say they never let me and my family down. The management team is brilliant!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 06,2011
Jul 06,2011
0
people found
this helpful
this helpful
Without doubt the most disgusting customer service I have ever been subject to in my life, the directors and senior staff should be embarrassed. First off I don\'t understand what they actually do for us, other than add charges all over the place, as ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 03,2011
Mar 03,2011
1
people found
this helpful
this helpful
Stay away from these guys! Every time (except when we went to sign a contract) we felt unwelcome, every time we asked questions we had to wait weeks to get any replies, when we had our first viewing we asked the agent if the property ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13,2008
Mar 13,2008
0
people found
this helpful
this helpful
Shockingly bad service, charged fees here there & everywhere. Came into the property without agreement or notice. Do not use this company!...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
