Northampton, NN1
3.4/5, 19 reviews
53% recommended
67% lettings valuation accuracy
71% lettings fee satisfaction



Property Features


“I rented a property through Haart and when it came ......”

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Oct 01,2014
Minithumbdown
By: 'David'
Oct 01,2014
1 people found
this helpful
I rented a property through Haart and when it came to getting the deposit back they didn't want to know. They never once pro-actively contacted me and everytime contacted them for updates which I felt forced to do regularly via email and telephone, I only ever received generic and non-committal responses with various excuses as to why the process was taking so long (i.e. it took 4 weeks apparently for head office to contact my local branch for information of my contract).

These excuses ultimately came as a result of no inventory being done when I moved into the property and according to the previous tenants who I managed to speak to, no report checkout report being done with them either when they left the property. After two months of constant chasing and no sign of the deposit, I raised a dispute with a 3rd party named the TDS who returned my full deposit to me within 2 weeks.

I later found out that without a checkout report, Haart had no legal right to retain any of my money which is why the full deposit was returned to me without any further questions after the TDS established that the checkout report did not exist.

I would never use Haart again and I wouldn't recommend their services to anyone.
Was this helpful? Yes
By: Customer Relations Manager
Oct 01, 2014
Dear David,

I am so sorry to hear about your experience. I will ensure your feedback is passed on in order for us to improve. If you need any further help or contact please email me at [email protected]

Many thanks,

Melanie Smith
Customer Relations Manager

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Opening Hours
Address

haart
18 Bridge Street
Northampton
Northamptonshire
NN1 1NW
0 1604 620 631

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 67% 71% £510 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 3 6 5 1 0 0 0 2 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings
Latest Properties

No Properties

“If I could give 0 stars I would. AVOID this p......”

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Nov 05,2023
Minithumbdown
Ali
By: 'Jo'
Nov 05,2023
0 people found
this helpful
If I could give 0 stars I would. AVOID this place! They are so unprofessional and all about money. If you have any issues they ignore you for months and don’t sort them....
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“Joann Catterall was absolutely amazing!...”

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Mar 30,2023
Minithumbup
Jo
By: 'Terri'
Mar 30,2023
0 people found
this helpful
Joann Catterall was absolutely amazing! She was our rock throughout the process after the initial sale. She chased the buyers, the buyer's solicitors, our solicitors. She was just brilliant. Without her the whole process would have been so much more difficult. She is a superstar!...
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“I do not normally write review unless somethi......”

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Oct 10,2022
Minithumbdown
Ali
By: 'Greta'
Oct 10,2022
0 people found
this helpful
I do not normally write review unless something is seriously wrong. Dear Haart, you are so aggressive, hateful and angry. I do not know why you treat customer this way. Ali, you need to go for an anger management course. The first time I saw ...
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Was this helpful? Yes

“I’m very happy with Alex Eldred he came yeste......”

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Dec 08,2021
Minithumbdown
Alex
By: 'Eleni Barkouzou'
Dec 08,2021
0 people found
this helpful
I’m very happy with Alex Eldred he came yesterday for our yearly review he was very polite and helpful 😊...
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“Kieran when you get a fault...”

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Nov 16,2021
Minithumbup
Kieran
By: 'Monalisa'
Nov 16,2021
0 people found
this helpful
My boiler wasn’t working and didn’t know what to do called haart maintenance team was attended to by Kieran he is as wonderful totally related to what I was going through coz just migrated and this is my 1st place so I know ...
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“Very bad experience- never trust them. I got ......”

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Oct 19,2021
Minithumbdown
Mohammed
By: 'Scaria Tom'
Oct 19,2021
0 people found
this helpful
Very bad experience- never trust them. I got the flat uncleaned and with all the left overs of the old tenant and they are not even responding properly...
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“I was looking for an apartment near my work p......”

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Sep 18,2021
Minithumbup
Abigayle
By: 'Sarah'
Sep 18,2021
0 people found
this helpful
I was looking for an apartment near my work place and Abigayle made it possible she was very helpful even on securing the apartment she and her colleague Ali worked tirelessly until everything was done. Thank you guys for listening and caring...
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“Abigayle carborn is a wonderful helpful lovel......”

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Sep 07,2021
Minithumbup
Abigayle
By: 'Sharon and simon briggs'
Sep 07,2021
0 people found
this helpful
Abigayle carborn is a wonderful helpful lovely lady who is all ways there to help you thankyou Abigayle carborn you a been a diamond...
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“Disgraceful, completely speechless!...”

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Jul 23,2021
Minithumbdown
By: 'Unimpressed'
Jul 23,2021
0 people found
this helpful
Called this morning to report the front door could not be locked following an intruder last night. Called at 9am and 11 hours later still waiting for confirmation it will be repaired tonight. Goes with the plaster coming down in the bedrooms which is still not ...
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“Best property management team...”

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May 05,2021
Minithumbup
Mohammed
By: 'A qureshi'
May 05,2021
0 people found
this helpful
Thanks Ali for the exceptional service that you always provide to me, you are always very helpful and prompt with your response you always provide excellent and very professional service....
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“Great service from Ali at Northampton Lettin......”

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Mar 29,2021
Minithumbup
Mohammed
By: 'Trudy'
Mar 29,2021
0 people found
this helpful
Great service from Ali at Northampton Lettings. I was kept informed about potential suitable tenants. Appreciate it. Thank you Ali....
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“It was an amazing experience for me to rent t......”

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Feb 01,2021
Minithumbup
By: 'Maria'
Feb 01,2021
0 people found
this helpful
It was an amazing experience for me to rent through Haart. The team responded promptly and were very efficient in their work. I found them dedicated and diligent professionals, who make it a point to provide the best and comfortable move into the property. So ...
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“Landlords beware...”

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Jun 06,2019
Minithumbdown
By: 'Unhappy'
Jun 06,2019
0 people found
this helpful
When I first instructed Haart to rent my property everything was great Leslie was very helpful and after we had done the improvements required Leslie instantly had a tenant for us. Then things went down hill. I instructed haart to tell my tenant that I ...
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Comment on agent fees
Over all fees were ok but watch out for “extras”
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“Excellent...”

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Jan 23,2019
Minithumbup
Leslie
By: 'Kelly'
Jan 23,2019
0 people found
this helpful
Excellent job! Leslie helped us with renting beautiful house that fully matches our expectations. Working with him was a pleasure. He took all the stress from us and assured that all paperwork is done on time. I would highly recommend this agent....
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Comment on agent fees
Good
Was this helpful? Yes

“Hi...”

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Jan 22,2019
Minithumbup
By: 'Cristina'
Jan 22,2019
0 people found
this helpful
Highly recommended. Leslie helped us find our perfect home and made the process straight forward. He kept us updated every day with emails, and responded straight away when I have any questions. He was very kind with us , and this very important.My and my ...
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“Excellent service!...”

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Oct 15,2018
Minithumbup
Benjamin
By: 'Debra'
Oct 15,2018
0 people found
this helpful
I was planned a move from Luton to Northamptonshire. Was contacted and sent info immediately. Service with a smile, courteous and helpful!...
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By: Jayne
Oct 26, 2018
View all comments (1)
Hello Debra, Thank you for your great review, we are always ready and happy to help. Have a great day. ...

“I rented a property through Haart and when it came ......”

Share on :
Oct 01,2014
Minithumbdown
By: 'David'
Oct 01,2014
1 people found
this helpful
I rented a property through Haart and when it came to getting the deposit back they didn't want to know. They never once pro-actively contacted me and everytime contacted them for updates which I felt forced to do regularly via email and telephone, I only ...
read full review
Was this helpful? Yes
By: Customer Relations Manager
Oct 01, 2014
View all comments (1)
Dear David, I am so sorry to hear about your experience. I will ensure your feedback is passed on in order for us to improve. If you need any further help or contact please email me at [email protected] Many thanks, Melanie Smith Customer Relations Manager ...

“Where to start! We had our tenants in our property ......”

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Apr 22,2014
Minithumbdown
By: 'Mel'
Apr 22,2014
1 people found
this helpful
Where to start! We had our tenants in our property for 3 yrs, they have moved abroad. We have now got a new agent & new tenant. Our previous tenant left the property early & told us & agents that they were abroad & therefore the inspection could be carried ...
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Was this helpful? Yes
By: Customer Relations Manager
May 23, 2014
View all comments (1)
Dear Mel We are really sorry to hear about this. Customer service is important to us at haart and we would like to look in to this. Please could you email the details and property details to [email protected]. Many thanks Melanie Smith, Customer Relations Manager ...

“Unfortunately we couldn't find any customer reviews on this agency ......”

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Aug 24,2013
Minithumbdown
Marc
By: 'Tish'
Aug 24,2013
1 people found
this helpful
Unfortunately we couldn't find any customer reviews on this agency before appointing HAART to deal with the sale of our house. Our experience with this agency was very poor and we wouldn't recommend them to anyone. We chose HAART because we liked Mark's professional approach, ...
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What agent could do to change your mind?
Make it clear that Mark wouldn't be dealing with the sale of our house Contact us on a regular basis with updates and build relationship/trust with us Communicate over the phone in a more proffessional and friendly manner Give us feedbacks following viewings without us having to chase them Show us that the agency was proactive in trying to sell our house
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by haart, Northampton NN1 1NW



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