This is my first time writing any sort of review but my experience with Choices Redhill needs to be shared to prevent anyone else from using this shower.
I recently contacted Choices with a view to renting a property,first viewing was fine and was pretty keen on the place, I requested a second vieiwing to take measurements but no-ne turned up, after calling soemone from a different office turned up almost an hour after the agreed time. Inconvenient but not the end of the world.
I decided to go ahead with the rental and was asked for £250 to secure the flat and take it of the market which I duly paid, they said they would send out reference forms which I had to chase them 3 time for, I\\\'d sent them back and was told to sit tight as the refernece would take a few days but the landlord had accepted my offer, the following week I contacted Reigate council to let them know my new address and a few days later had a call from them asking if I was sure about the address as they had recently had notification from soemone else that they were moving in......alarm bells !!
I attempted to speak with Lucy (Branch Manger) my contact at Choices but surpringly she was unavailable, I asked her colleague to contact the council to try and ascertain whether this was a simple mix up as the council wouldnt reveal agent / landlord details to me, after calling them 4 times they said they were unable to reach the right person at the council, funnily enough I got through to him on my first attempt. Apparently choices hadnt been able to reach the landlord despite their \\\"best\\\" efforts so I had to take it upon myself and go to the flat and found that someone had indeed moved in the previous week.
To say I am furious is a massive understatement, i\\\'m due to move out of my current flat in a little over 2 weeks and dont have anywhere lined up to move to.
If you have any choice do not use choices.