Haslams Estate Agents Ltd
Reading, RG1
4/5, 117 reviews
79% recommended
100% sales valuation accuracy
75% sales fee satisfaction
80% lettings valuation accuracy
60% lettings fee satisfaction

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“...”

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Jul 02,2011
Minithumbup
By: 'Marcus'
Jul 02,2011
0 people found
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Latest Reviews

View all Reviews 117
9th Sep 2020
reviewed by 'Pallavi'
“Its been 41 days since my tenancy ended and I am still waiting for my deposit return.No one even responds. ......”
26th Mar 2020
reviewed by 'John'
“They are the worst state agency I have never encountered in my whole life. When things go awry, you find ......”
22nd Jan 2020
reviewed by 'Sarrah kamara'
“Best estate agency I have come across so far. Great service especially from Katie Wild who has been really helpful ......”
17th Jan 2020
reviewed by 'Tony Chan'
“I fly from Hong Kong to Reading aiming at buying a apartment for renting out for several years and it ......”
18th Dec 2019
reviewed by 'Tammera zetta Savin'
“Michael Danelian was our agent he was really friendly, knowledgeable and really helpful. This was our first time using an ......”
25th Sep 2019
reviewed by 'Sophia Kyrou'
“We were assisted by Billy Liquorish who was very pleasant helpful and informative on all our requests. We recommend Haslams ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Haslams Estate Agents Ltd
159 Friar Street
Reading
Berkshire
RG1 1HE
0118 9601000

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 75% £300,000 £300,000
Lettings 80% 60% £675 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
23 5 37 15 18 0 7 1 7 4
Areas covered
  • RG1
  • RG40
  • RG2
  • RG30
  • Reading
  • RG31
  • RG5
  • RG6
  • RG7
  • RG4
  • RG8
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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“Its been 41 days since my tenancy ended and I......”

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Sep 09,2020
Minithumbdown
By: 'Pallavi'
Sep 09,2020
0 people found
this helpful
Its been 41 days since my tenancy ended and I am still waiting for my deposit return. No one even responds. Looks like agreement is one only....
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“Run away from them!...”

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Mar 26,2020
Minithumbdown
By: 'John'
Mar 26,2020
2 people found
this helpful
They are the worst state agency I have never encountered in my whole life. When things go awry, you find yourself just losing money. If I could, I would give them zero stars!! Do yourself a favour and avoid them as much as you can. ...
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By: John
Apr 01, 2020
View all comments (2)
We wanted you to react when we were in the property. Now we don't care about what you have to say. Nobody is reimbursing us the money we lost because of you, or the hard time you gave us with your lack of profesionalism. You could have done things right when it was the time to do so, now there is no come back. ...

“Best estate agency I have come across so far.......”

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Jan 22,2020
Minithumbup
By: 'Sarrah kamara'
Jan 22,2020
0 people found
this helpful
Best estate agency I have come across so far. Great service especially from Katie Wild who has been really helpful throughout the whole process of renting the property and kept us updated on the progress.Excellent communication, you never have to dealy waiting a long ...
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“Tony Chan...”

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Jan 17,2020
Minithumbup
By: 'Tony Chan'
Jan 17,2020
0 people found
this helpful
I fly from Hong Kong to Reading aiming at buying a apartment for renting out for several years and it will be my home after retirement. On the first day of viewing properties, I and my wife were frustrated by estate agents of the Parkers ...
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“Michael Danelian was our agent he was really ......”

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Dec 18,2019
Minithumbup
By: 'Tammera zetta Savin'
Dec 18,2019
1 people found
this helpful
Michael Danelian was our agent he was really friendly, knowledgeable and really helpful. This was our first time using an agency and he helped to make the experience as smooth as possible. He was always good to keep us updated on the progress of all ...
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“We were assisted by Billy Liquorish who was v......”

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Sep 25,2019
Minithumbup
By: 'Sophia Kyrou'
Sep 25,2019
0 people found
this helpful
We were assisted by Billy Liquorish who was very pleasant helpful and informative on all our requests. We recommend Haslams for renting properties in Reading...
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“Great service...”

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Apr 19,2019
Minithumbup
By: 'Lucy'
Apr 19,2019
0 people found
this helpful
Found buying my house through haslems hassle free and straightforward Jack was particularly easy dealing with when viewing and negotiating (honest but up front) and Fay was clear and methodical when finalising the sale. Fay chased information and kept me up to date at every ...
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Comment on agent fees
Fair fees
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“Awful service, unreadable fees...”

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Jul 30,2018
Minithumbdown
By: 'Lisa'
Jul 30,2018
2 people found
this helpful
Don't rent a property with Haslams - fees are the highest and the service is very poor. Our property was unsafe to live in but Haslams didn't do a thing about it!...
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Comment on agent fees
Bad
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“Good, reasonable service...”

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Jul 09,2018
Minithumbup
By: 'RatRacer100'
Jul 09,2018
0 people found
this helpful
I was looking for a property to rent, and I was new to Reading. Max was the guy who dealt with me. Initially, we went to see some, er, not very nice properties, which were easy for me to say "no thanks" to. They sent ...
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Comment on agent fees
Steep at over 400 quid
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“Utterly brilliant...”

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May 31,2018
Minithumbup
By: 'Christian Steel'
May 31,2018
1 people found
this helpful
I was selling my flat with Haslams and I can't tell you how good Chris and the rest of the team are - it was a tricky sale due a leak in the property just at the point of sale but with Chris negotiating I ...
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Comment on agent fees
Good
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“Do not rent your property with Haslams...”

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Mar 28,2018
Minithumbdown
By: 'Tom'
Mar 28,2018
5 people found
this helpful
We rented our bed flat with Haslams. They provided us with extremely poor service throughout and did not in any way represent us as owners or ensure that all check in and check out procedures were completed. They lied about viewings and did not organise ...
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Comment on agent fees
Too high for little service
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“The best experience I've ever had with property management...”

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Mar 23,2018
Minithumbup
By: 'Laurens'
Mar 23,2018
1 people found
this helpful
This review is especially about Nicola Grant. Haslams was brilliant, but it was Nicola that made the experience so incredible for us. I've rented a few places in the past, but Nicola constantly went above and beyond to ensure out tenancy was easy, comfortable and ...
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“Joanne has continued the excellent professional service and support that ......”

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Mar 08,2018
Minithumbup
By: 'M A Brighton'
Mar 08,2018
0 people found
this helpful
Joanne has continued the excellent professional service and support that I have received from Haslams property management team since first using them in 2012. It has made my life as a landlord so much easier....
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Comment on agent fees
a bit on the high side but worth it for the service.
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“I have been dealing with Michelle for several years,I ......”

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Mar 07,2018
Minithumbup
By: 'The County Homesearch Company'
Mar 07,2018
0 people found
this helpful
I have been dealing with Michelle for several years,I act for companies relocating staff to the UK. At all times Michelle has been professional and very efficient providing excellent custmer service at all times, in fact every member of the team I have had ...
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“Charlie was absolutely brilliant. He was a consummate professional at ......”

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Feb 24,2018
Minithumbup
By: 'Jane Jones'
Feb 24,2018
0 people found
this helpful
Charlie was absolutely brilliant. He was a consummate professional at all times. I was dealing with him for my daughter and he went out of his way to be kind, thoughtful and supportive. Always responded to phone calls and emails promptly. Very courteous and honest....
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“Charlie has been an excellent point of contact for me. ......”

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Feb 14,2018
Minithumbup
By: 'Dr Andrew Mangham'
Feb 14,2018
0 people found
this helpful
Charlie has been an excellent point of contact for me. He has always responded quickly and politely and he is able to build a strong rapport with customers....
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Comment on agent fees
The fees are a tad high, but there are no hidden costs and Haslams treats its customers with honesty, which I appreciate.
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“We have been renting a number of properties through Haslams, ......”

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Jan 31,2018
Minithumbup
By: 'A Cox'
Jan 31,2018
0 people found
this helpful
We have been renting a number of properties through Haslams, starting in 2014. We would recommend them to landlords and tenants alike. Max was and has been our main contact most of this time and he has been an outstanding intermediary. There was a time in 2016...
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Comment on agent fees
Intermediate. The fees seem to be in line with the agents we use to manage our properties in other cities.
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“I have used Haslams to rent out my property for ......”

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Jan 26,2018
Minithumbup
By: 'Nicki'
Jan 26,2018
0 people found
this helpful
I have used Haslams to rent out my property for a number of years now and I have always had good customer service from them. I have recently had a change of tenant and wanted some work to be done in between and Joanne from ...
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“I have been a landlord in the Reading area for ......”

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Jan 23,2018
Minithumbup
By: 'Neil W'
Jan 23,2018
0 people found
this helpful
I have been a landlord in the Reading area for many years and have always used Haslams . Over the last year I have been dealing with Jenny who has always been professional, responsive and polite in all my dealings with her. Haslams offer a first ...
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Comment on agent fees
Good
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“We have used Haslams for some years now and have ......”

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Jan 22,2018
Minithumbup
By: 'landlord'
Jan 22,2018
0 people found
this helpful
We have used Haslams for some years now and have always felt that they have offered us good support as landlord's. Joanne has been really helpful in resolving problems that arise quickly and smoothly for us and I trust this has been helpful to our ...
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Comment on agent fees
Reasonable
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“Five star service from Joanne Thompson since she became property ......”

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Jan 12,2018
Minithumbup
By: 'Sue KI'
Jan 12,2018
0 people found
this helpful
Five star service from Joanne Thompson since she became property manager for my little properties in Reading KI. She provided excellent support to ensure I get less trouble as possible as a landlord. Renting the properties out is never easy and every day there are ...
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“I've been renting a managed flat by Haslams for about ......”

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Jan 12,2018
Minithumbup
By: 'Sol'
Jan 12,2018
0 people found
this helpful
I've been renting a managed flat by Haslams for about nine months now. The viewing was very straightforward, the agent was at the property— even before the agreed time... I had difficulty wiring the first payment, however, the team was still very understanding and courteous. ...
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Comment on agent fees
Average
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“Stay away!!! Unprofessional and rude staff. Unacceptable high fees. In ......”

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Dec 18,2017
Minithumbdown
By: 'Mike'
Dec 18,2017
3 people found
this helpful
Stay away!!! Unprofessional and rude staff. Unacceptable high fees. In check out they charged us with every single small scratch, even scratches to wall for tear and wear. I was laughing trying to understand what these people do to steal money from tenants in any ...
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Comment on agent fees
Unacceptable high fees. These guys charge reference fees even if someone move from one property to another while both properties managed from the themselves !!! (I know this for fact). Its a joke!
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“We found the staff at Haslams very rude, unprofessional and ......”

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Aug 24,2017
Minithumbdown
By: 'Tiger70'
Aug 24,2017
5 people found
this helpful
We found the staff at Haslams very rude, unprofessional and unhelpful. Their tone of voice on the phone is short and abrupt when they eventually answer. Lacking huge customer service skills. Manners cost nothing!...
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“Worst experience of renting in my life. I don't know ......”

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Jul 25,2017
Minithumbdown
By: 'dontusehaslams'
Jul 25,2017
4 people found
this helpful
Worst experience of renting in my life. I don't know where to begin, the list would be massive, so I'll point out a few notes. - Incorrect details provided for block management on day 1 - Misspelled names included in all correspondence AND in the original ...
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Comment on agent fees
Horrific
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“I am currently looking for a property to rent and ......”

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Apr 22,2017
Minithumbdown
By: 'André R.'
Apr 22,2017
3 people found
this helpful
I am currently looking for a property to rent and I most definitely do not recommend Haslams as a trustable and serious real estate agency, and I will tell you the reasons why. I booked a viewing early on a Saturday morning, confirming earlier that ...
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Comment on agent fees
Bad
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“Haslams provided us the worst customer experience and damaged our ......”

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Mar 22,2017
Minithumbdown
By: 'Dilara'
Mar 22,2017
4 people found
this helpful
Haslams provided us the worst customer experience and damaged our trust to any kind of real estate agency. We faced three major incidents with them and none of them are acceptable. Incident 1 : As a couple, we moved to UK one year ago and arranged some ...
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Comment on agent fees
Very bad
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“From valuation done by Paul to sale completed by Simon ......”

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Mar 03,2017
Minithumbup
By: 'Enoch'
Mar 03,2017
0 people found
this helpful
From valuation done by Paul to sale completed by Simon the whole HASLAMS team has worked amazingly hard to sell our house within 2 months especially with Christmas period being in the middle. A large team that managed each aspect so well that we were very ...
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Comment on agent fees
Fees were reasonable and they were willing to negotiate.
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“Changed contract last minute which we disapproved off and would ......”

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Oct 11,2016
Minithumbup
By: 'harrysas'
Oct 11,2016
3 people found
this helpful
Changed contract last minute which we disapproved off and would not gie us the money back for the reservation after they made changes. Later had unprofessional email from their staff Worst estate agents I have ever dealt with...
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“NEVER rent a house using this agency! Charges more fees ......”

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Aug 03,2016
Minithumbdown
By: 'Anonimus'
Aug 03,2016
3 people found
this helpful
NEVER rent a house using this agency! Charges more fees than you expect and don't care about the tenants!!!!!...
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By: Tim Harding - Head of Operations
Aug 05, 2016
View all comments (1)
I am sorry to read your comments - if you would like to contact me directly to discuss this that would be appreciated. Our fees are transparent and we comply fully with ARLA rules regarding display of fees on our advertising, online and in our office. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure for Haslams Estate Agents Customers

1. Any complaint whether verbal or in writing should be recorded by our member of staff handling the matter
at the time it is made.

2. We will agree to deal with any representative you might like to appoint on your behalf

3. We will attempt to resolve the matter positively with you in the first instance and record the outcome. The
written record will then be passed to the individual's line manager

4. A written complaint will be acknowledged in writing (or by email) no later than 3 working days after it has been received. This would normally be done by a member of the senior management team who hasn't been directly
involved in the matter. That manager then will promptly investigate the matter and provide a formal written
outcome within 15 working days.

5. If you remain dissatisfied you may put your complaint in writing to our Managing Director Steve Woodford. He will then carry out a separate review and a report of his conclusion will be sent to you within 15 working days. 
That letter will also point out that if you remain dissatisfied that you can refer the matter to the Property Ombudsman (matters relating to Sales) or ARLA (matters relating to Lettings) and that such referral must be made within
6 months of that letter being sent.

Contact details:
For consumers wishing to make a complaint to either ARLA or the NAEA- they can be directed to www.nfopp.co.uk (the umbrella organisation for ARLA and NAEA)

Property Ombudsman
The Property Ombudsman Scheme
Milford House
43 -55 Milford Street
Salisbury
Wiltshire
SP12BP
t 01722 333306
f 01722 332296
e admin@tpos.co.uk
www.tpos.co.uk

Haslams Estate Agents Limited
Registered in England
No. 2957717
Registered Office
155 Friar Street Reading RG11HE

Last updated at 12:32 PM 15/07/2020 by Sophie Shearn

Awards won by Haslams Estate Agents Ltd, Reading RG1 1HE


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