This is a warning to anyone who is in two minds whether or not to rent with Fineholm.
Me and a friend decided to let a flat from them a year ago and have had nothing but trouble almost from the word go.
From around the last six months of our stay there was a massive leak coming from the flat above into our kitchen. I was unable to turn any lights on as water was pouring from the light fitting. We complained to their staff on many occasions and nothing was done. They were completely uninterested. We decided to leave, as we were not willing to put up with this, especially for the price we were paying. When it came to getting our deposit back things got much worse.
As my friend was self-employed we had to pay a deposit of £1290.51, the usual price being £1000. I had heard that Fineholm are notorious for taking peoples deposits so I took a day off work to give the flat a good clean, not that it needed it. I had also heard about them charging for light bulbs, so I left the correct amount for all the lights in the flat. We received an invoice with our charges. I have highlighted the main ones below: -
19 hour deep clean £326.7 inc vat
Bulb replacement x 5 £16.75 inc vat
Not only this, but they then claimed that our deposit was wrong and took a further £290.51 from us.
Total charge £810.51
We complained by letter. We went to the citizen's advice bureau to be told that we had no evidence and therefore no possibility of receiving our money back. I have an actual receipt stating that our deposit was £1290.51 but they have also dismissed this, saying that it was rent money.
To anyone who is in the unfortunate position of currently renting from Fineholm, I would say that the best way forward to ensure that you get everything back that you are owed would be to take as many photos of your flat before you leave.