Haybrook
Hillsborough, Sheffield, S6
4.8/5, 51 reviews
96% recommended
100% sales valuation accuracy
95% sales fee satisfaction



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“I used Haybrook Lettings to find a tenants for my ......”

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Jun 29,2011
Minithumbdown
By: 'mmonk'
Jun 29,2011
3 people found
this helpful
I used Haybrook Lettings to find a tenants for my property in Sheffield in October 2009. The tenants were in my property until January this year and on the 16th Jan I paid Haybrook to carry out a check out on my behalf. A couple of days after the check out, I had not yet received the report, I asked a friend to visit the property to put on the heating. She immediately noticed that there was water ingress to one of the kitchen walls, which had stained the whole wall and caused the paint to bubble and flake, On further inspection she found other remedial work which required immediate attention, including further water ingress to the lounge area. My tenants were contracted to notify me immediately any such problems had occurred, in order that I could carry out the necessary repairs, and it was quite clear that the problems had been ongoing for some time. My contractor concluded the same on visiting the property a few days prior to my receiving the check out report. The tenants had not notified me and were therefore in breach of contract. However, believing that all these problems would have been noted by Haybrook during the check out, I waited for the report before contacting the tenants. After two weeks I had to chase Haybrook for this,however, on receiving the report, there was no mention of any of the remedial work, the person who had carried out the check out, without the tenants being present I might add, had missed all of these problems. Consequently, when I contacted one of the tenants by phone, even though he verbally admitted to knowing of the problems,he refused to put this in writing. I subsequently raised a claim with the Deposit Protection Service,as the problems had worsened to the point where it cost me £320 to put them right, after weeks of preparing my evidence,they found in favour of the tenants. There findings were that there was no evidence to the fact that the problems existed prior to the check out and during the tenancy. Obviously there would have been had Haybrook done their job properly. I have since proceeded to claim the amount from Haybrook, since had their representative carried out her job properly, I would have had the evidence. In fact, the tenants bought the house next to mine, all she needed to do was ask them to the property and query as to why they had not reported the problems. Instead, they blatantly denied any knowledge they existed. Had they informed me sooner, I would have dealt with them before they worsened, and my costs would have been lower. This was the basis of my claim of £320.00. I sought legal advice and was told that my claim really should be against Haybrook for a negligent check out, however, I was advised to go down the DPS route first. Haybrook have re-imbursed the check out fee, even though it took them 2 months to do so after agreeing to the re-imbursement, but now tell me that they cannot be held responsible for the cost of repairs to my property, even though they admit to a negligent check out and know that I would have had the evidence I required had it not been negligent. Landlords beware, this company, in particular this branch, are extremely unprofessional. A few months earlier, I had asked the same person who carried out the check out to write to the tenants increasing the rent from the anniversary of the commencement of tenancy. Under the terms of the contract this can only be done once a year. This person forgot to do it and subsequently left me out of pocket.
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By: Customer Relations
Oct 13, 2011
Hi there. I'm sorry that you have been unhappy with the service delivered by Haybrook. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'.

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Opening Hours
Address

Haybrook
9\/11 Middlewood Road
Hillsborough,Sheffield
South Yorkshire
S6 4GU
0114 2321132

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £22,500 £360,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 0 0 30 0 12 0 6 1
Areas covered
  • S6
  • S3
  • S5
  • S35
  • S36
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales
Latest Properties

No Properties

“My thanks to the staff at Haybrook Hillsborou......”

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Mar 16,2023
Minithumbup
Yvonne
By: 'John Stephen Ibbotson'
Mar 16,2023
0 people found
this helpful
My thanks to the staff at Haybrook Hillsborough for their guidance, knowledge and support during the recent sale of my property in S6. I was kept well informed at every stage of the sale and the professionalism of the team made the experience stress free ...
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“I would like to thank Haybrook Estate Agents ......”

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Apr 12,2020
Minithumbup
By: 'Tess'
Apr 12,2020
0 people found
this helpful
I would like to thank Haybrook Estate Agents in Hillsborough, Sheffield for facilitating a smooth and speedy purchase of my new home in Hillsborough. The staff were friendly, efficient, professional and always available for information and advice. I was fortunately able to move into my ...
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By: Mandy Hearson
Apr 15, 2020
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Thank you for your lovely review Tess. We wish you all the best in your new home ...

“We had been looking for a property for nearly......”

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Nov 14,2019
Minithumbup
Susan
By: 'Jo'
Nov 14,2019
0 people found
this helpful
We had been looking for a property for nearly 6 months. Sue was really helpful and nothing was too much trouble. Sue contacted us regularly to find out if we'd found something or to let us know what was coming onto the market. Thank you Sue ...
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“Excellent Service from Haybrook Hillsbourgh...”

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Oct 07,2019
Minithumbup
Helen
By: 'Frances'
Oct 07,2019
0 people found
this helpful
I chose to use Haybrook Hillsborough to sell my house as I had purchased one through them previously . The service never disappoints always available, friendly and professional. Helen, Sue and Jo are a great team and helped us through our sale from start to finish. ...
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“Property valuation ......”

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Jul 22,2019
Minithumbup
Mandy
By: 'Farra'
Jul 22,2019
0 people found
this helpful
I needed my property valued as I am thinking of selling or letting my property in order to move to a warmer climate. Mandy Hearson visited and she explained the process and the valuation, nothing was too much trouble. What a star. I would definitely ...
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“Excellent experience...”

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Jun 27,2019
Minithumbup
Helen
By: 'Victoria'
Jun 27,2019
0 people found
this helpful
I've just bought my first house with Haybrook (Hillsborough branch). The staff at the store are friendly and helpful, especially Helen Dyson. Everything was clearly explained to me, and throughout the process they did everything to make it run as smoothly as possible. Helen kept ...
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“Top Class...”

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Jun 10,2019
Minithumbup
By: 'Vanda'
Jun 10,2019
0 people found
this helpful
I have been absolutely delighted with the service received from the staff at Haybrooks, Hillsborough Branch. My late Mum's bungalow wasn't an easy one to sell, but they gave it everything and more to achieve the sale. Friendly, professional and efficient. I will be using ...
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Comment on agent fees
Fair
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“outstanding...”

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Apr 03,2019
Minithumbup
Susan
By: 'suzanne'
Apr 03,2019
0 people found
this helpful
Fantastic, very helpful, supports you from beginning to end. Very friendly. Highly recommend. To all the staff at Hillsborough branch a very big thank you...
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Comment on agent fees
good
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“Helpful informative friendly...”

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Apr 03,2019
Minithumbup
Susan
By: 'Rich'
Apr 03,2019
0 people found
this helpful
Very helpful and friendly and kept me up to date with proceedings. Id also like to give a shout out to Helen as i was unable to add a third staff member above...
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Comment on agent fees
N/A
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“Exellent service...”

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Feb 19,2019
Minithumbup
Mandy
By: 'Richard'
Feb 19,2019
0 people found
this helpful
Mandy and Susan were both very pleasant, efficient and transparent during my recent purchase of 2 investment properties. Many thanks for making the process painless....
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Comment on agent fees
N/A as I am buying 2 properties.
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“Avoid...”

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Nov 01,2018
Minithumbdown
By: 'An'
Nov 01,2018
1 people found
this helpful
Very disappointed - on the begining everything seemed to be fine - staff was nice and potentially helpful...but after the game has started - went to the office with all documents and has been asked to put the best and final offer. Our offer ...
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“Very Good service...”

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Sep 06,2018
Minithumbup
Susan
By: 'Fran'
Sep 06,2018
0 people found
this helpful
The service we received from Susan and Joanne was excellent and they kept us informed of the house sale progress. We have had a definite offer, however nothing is complete until the buyers have had their surveyors report etc and the sale is complete. So ...
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Comment on agent fees
Fees are abit more expensive than other local agents
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“Excellent...”

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Aug 18,2018
Minithumbup
Susan
By: 'Lee'
Aug 18,2018
0 people found
this helpful
Really pleased with how friendly and helpful they have been. Great communication and fantastic customer service. I would recommend to anyone. 5 stars....
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Comment on agent fees
Good
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“Fantastic...”

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Aug 17,2018
Minithumbup
Susan
By: 'Ciara'
Aug 17,2018
0 people found
this helpful
So warm and welcoming and very helpful from the first phone call and showing us around the property and getting all the information promptly that we wanted to know to putting our application in for a mortgage. She is a fabulous person and excellent at ...
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Comment on agent fees
Reasonable
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“Excellent...”

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Aug 13,2018
Minithumbup
Susan
By: 'Bev'
Aug 13,2018
0 people found
this helpful
Sue was amazing, Sue always kept me informed throughout the sale of my property, although it was not easy to always get hold of me. Sue is a real example of professionalism, she was always bright and friendly and took the time to explain anything ...
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“Excellent service...”

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Aug 08,2018
Minithumbup
Susan
By: 'Mark23'
Aug 08,2018
0 people found
this helpful
Excellent service received. Service was punctual helpful and informative. They knew the property and area well they were showing me...
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Comment on agent fees
good
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“Very efficient and professional service & also very friendly & helpful...”

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Jul 11,2018
Minithumbup
Susan
By: 'Heather'
Jul 11,2018
0 people found
this helpful
Very impressed with the professional service and how efficient and helpful the staff have been. Would definitely recommend using Haybrook....
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“Excellent service...”

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Jul 06,2018
Minithumbup
Helen
By: 'Lauren'
Jul 06,2018
0 people found
this helpful
We have just sold our house with Haybrook and we were so impressed by how smoothly it all went. Helen looked after the sale and the legal side once the house was sold and she did an excellent job. She was friendly and informative and ...
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Comment on agent fees
very good.
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“Just keeps on going........”

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Jul 06,2018
Minithumbup
Joanne
By: 'Karen'
Jul 06,2018
0 people found
this helpful
It has been a real challenge for Jo to put my offer forward to the vendor. This was due to the vendor not responding to the many numerous telephone calls from Jo for at least a week. Jo has then written to the vendor with ...
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Comment on agent fees
NA
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“Perfectly Pleasant People...”

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Jul 03,2018
Minithumbup
Helen
By: 'Crusader'
Jul 03,2018
0 people found
this helpful
My wife and I cannot beileve how excellent the team at Haybrook's Hillsborough is. All the staff we have dealt with have always been extremely helpful. In spite of us never being out of the place. They alway's smiled and did their utmost to help ,...
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Comment on agent fees
Sale not finalised yet.
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“Highly Recommend...”

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Jun 27,2018
Minithumbup
Helen
By: 'Helen'
Jun 27,2018
0 people found
this helpful
I have just completed the sale of my mums house and would like to say all Haybrook staff have been excellent to deal with right from the start especially Helen who has put in a lot of work to complete today....
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“He sale of my mother's house...”

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May 31,2018
Minithumbup
Susan
By: 'S.R.G.'
May 31,2018
0 people found
this helpful
I was delighted with the friendly, poffesional service that I received. Linda was our initial contact and she executed our wishes surrounding our exceptional circumstances to the letter. Special mention to Sue Smyth who made the negotiations painless and kept us informed at every stage. ...
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Comment on agent fees
Fair
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“Mrs...”

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May 09,2018
Minithumbup
Joanne
By: 'The'
May 09,2018
0 people found
this helpful
Joanne and Susan have made the sale of our property and purchase of another property extremely straightforward and stress free. Everything has been handled extremely efficiently with enthusiasm and a great deal of understanding of how stressful moving home can be. Well done ladies for ...
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Comment on agent fees
Good
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“Thanks Susan - Excellent service...”

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Apr 12,2018
Minithumbup
Susan
By: 'Richard'
Apr 12,2018
0 people found
this helpful
Susan provides a brilliant service. Pro-active, quick, clear communication during my continuing search for properties in Sheffield. Despite my busy schedule and demanding requirements....
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By: ross
Apr 13, 2018
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Hi Richard, Thank you for your 5-star review of our Hillsborough branch. We're happy to hear they were pro-active and provided quick and clear communication throughout your search. Regards Ross ...

“First time seller....”

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Apr 12,2018
Minithumbup
Susan
By: 'Blue'
Apr 12,2018
0 people found
this helpful
I have no experience of buying & selling, & what to expect. It's been quite a task which has been supported by Sue & Jo navigating various issues. Haven't been let down & am relieved to experience good communication and effort to sell this property. My first experience of ...
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By: ross
Apr 13, 2018
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Hi Blue, Thank you for your 5-star rating of our Hillsborough branch. We're pleased to hear you were provided with the right support through a first-time experience of buying and selling. Thank you, Regards Ross ...

“Sales...”

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Apr 06,2018
Minithumbup
Helen
By: 'Graham'
Apr 06,2018
0 people found
this helpful
Linda Stringer portrayed Haybrooks in a very good light & I was not disappointed. Sue & then Helen dealt with my Sale. They held my hand throughout which was a difficult procedure at times and kept me updated. I would recommend these Ladies to you. They were ...
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Comment on agent fees
To expensive.!
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By: ross
Apr 06, 2018
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Hi Graham, Thank you for your kind review of our Hillsborough branch. We're pleased to hear they helped you through the ever-challenging world of buying and selling houses and you ended up with a good result. Regards Ross ...

“Dedicated...”

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Mar 27,2018
Minithumbup
Susan
By: 'Mrs'
Mar 27,2018
0 people found
this helpful
Looking for a property in Sheffield when you live on the other side of the country is not easy - Sue has helped make the process easier by working hard to make sure that she can arrange viewings to meet our time constraints and never ...
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By: ross
Mar 29, 2018
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Hi Mrs C Cape, We are very pleased to hear about about the dedicated service you've received with the Hillsborough branch so far. We hope when you eventually meet Sue she will meet your expectations and then some! Regards Ross ...

“Excellent Service...”

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Mar 21,2018
Minithumbup
Susan
By: 'debs'
Mar 21,2018
0 people found
this helpful
I would like to say how friendly and caring Susan Smyth is. She kept us updated through out the process and help us with other opions we didn't know was available to us. Susan was also great when it came to open days. I am ...
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By: ross
Mar 22, 2018
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Hi debs, Thank you for your kind review of our Hillsborough branch, we're pleased to hear they kept you up to date throughout the process and for the high level of service which they provided. We will pass this feedback on. Regards Ross ...

“From start to finish I have found the staff at ......”

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Feb 09,2018
Minithumbup
Joanne
By: 'Davis'
Feb 09,2018
0 people found
this helpful
From start to finish I have found the staff at haybrooks friendly and nothing was to much trouble . they have kept me up to date on the purchase of the property and chased thing for me when needed. I could not recommend then highly enough...
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Susan was very helpful and informative any questions or problems ......”

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Feb 07,2018
Minithumbup
Susan
By: 'James'
Feb 07,2018
0 people found
this helpful
Susan was very helpful and informative any questions or problems I have had she was more than happy to help. Thanks...
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Comment on agent fees
Good
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:15 AM 13/02/2017 by Daniel Bingham

Awards won by Haybrook, Sheffield S6 4GU



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