“I arranged to view this property on 17.09.14 @ 15.30. I was told ......”
1 Star Review
Sep 18,2014
By:
'Singh'
Sep 18,2014
Branch: Coventry, 2 The Quadrant
Services: Sales (Prospective customer)
Sold price: £150000
Would you recommend?: No
Postcode: CV2
Branch: Coventry, 2 The Quadrant
Sales (Prospective customer)
Sold price: £150000
Postcode: CV2
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people found
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I arranged to view this property on 17.09.14 @ 15.30. I was told that the agent had to show me around the property as the owner was in residential care. I arrived on time but there was no one to meet me so I called Agent and spoke to Paul who also originally arranged the viewing. He told me that I should have re-confirmed my appointment and that as I had not done so the appointment had been cancelled. I have no problem with this but the least Suttons should do is advise potential buyers of this in advance and when taking a booking! Instead of rearranging another viewing Paul instead continued to argue with me over the phone and said that he had told me (not true! otherwise why would I waste my time going to see a property that I knew I would not be able to view?). After continuing to argue with me Paul said I could view the property instead on Saturday, which I declined only then to be told by Paul that I was never interested in buying the property in the first place. Suttons, a bit of advice, if you continue to employ members of staff that are as immature and idiotic as Paul then you will never be a major player in selling houses in Coventry. The only people that staff like Paul are hurting is you!
What agent could do to change your mind?
Employ staff that can handle calls from the public in a more professional manner. At the moment your staff are very arrogant.
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