Loft Lets
London, EC1V
1.5/5, 47 reviews
19% recommended
0% lettings valuation accuracy
36% lettings fee satisfaction

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“I am afraid I have to concur with the assessment ......”

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Jun 12,2008
Minithumbdown
By: 'Donald'
Jun 12,2008
0 people found
this helpful
I am afraid I have to concur with the assessment of the previous reviewers - these guys are rude, unhelpful and unprofessional. Alarm bells should have rang at the outset. We arrived to view the property only to find that the agent had not turned up (no phone to cancel). When we got to their office, no apology was forthcoming. During the tenancy there was a complete lack of interest in our wellbeing as tenants and some unpleasantness when we refused to sign a 'move-out' contract, which had not been discussed when we moved in. Do not use this company.
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Latest Reviews

View all Reviews 47
19th Jul 2015
reviewed by 'Glad Its over'
“I can't advise anyone enough to never deal with Loft Lets. The maintenance and general building management is non existent. ......”
6th Apr 2015
reviewed by 'roberta poole'
“just finished my tenancy as I'm moving north. deposit promptly paid. I loved my apartment hardly any problems when their ......”
1st Feb 2015
reviewed by 'S Newton'
“I've been living at the apartment for about a year now. I've had an extremely pleasant experience with Loft Lets ......”
22nd Jan 2015
reviewed by 'Zak'
“Loft Lets have been terrible from the beginning. 2 days before we moved in, we were told that we were missing ......”
4th Dec 2014
reviewed by 'Buydontrent'
“I stayed in a rented property managed by loft lets for 9 months and had a terrible experience. Horribly inefficient staff, ......”
27th Oct 2014
reviewed by 'johndoe22'
“Diabolical levels of customer service. Never got back to us on a multitude of different problems with our property. Avoid!!...”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Loft Lets
363 Goswell Road
Islington,London
Greater London
EC1V 7JL
020 7278 9888

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 36% £665 £1,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 8 34 0 0 0 0 1 4
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“I can't advise anyone enough to never deal with Loft ......”

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Jul 19,2015
Minithumbdown
By: 'Glad Its over'
Jul 19,2015
6 people found
this helpful
I can't advise anyone enough to never deal with Loft Lets. The maintenance and general building management is non existent. They have one or two guys * who don't come to fix things, but come to make excuses, make you out to be a fool and ...
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What agent could do to change your mind?
They could have acted as a legally responsible business and Landlord. They could have been appreciative of me as a customer and they could have been helpful and thorough, instead of **.
Attached Filesnbsp;
Comment on agent fees
Money goes up and up and up at every chance, they don't do anything in return. I asked for windows cleaned at contract signing, they fobbed us off for a year. Saying it was no ones responsibility. Expect massive rent hikes and diminishing quality of service the longer you stay.
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“just finished my tenancy as I'm moving north. deposit promptly ......”

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Apr 06,2015
Minithumbup
By: 'roberta poole'
Apr 06,2015
0 people found
this helpful
just finished my tenancy as I'm moving north. deposit promptly paid. I loved my apartment hardly any problems when their was the agency was prompt to solve the problem....
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“I've been living at the apartment for about a year ......”

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Feb 01,2015
Minithumbup
By: 'S Newton'
Feb 01,2015
2 people found
this helpful
I've been living at the apartment for about a year now. I've had an extremely pleasant experience with Loft Lets rental properties. Their office is always very attentive. Though some times the phones are busy. The properties are in a reasonable condition. In the rare ...
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“Loft Lets have been terrible from the beginning. 2 days before ......”

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Jan 22,2015
Minithumbdown
By: 'Zak'
Jan 22,2015
3 people found
this helpful
Loft Lets have been terrible from the beginning. 2 days before we moved in, we were told that we were missing half of a month's rent, which kind of shook us because we thought we transferred the money to the wrong account. Turns out it was ...
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“I stayed in a rented property managed by loft lets ......”

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Dec 04,2014
Minithumbdown
By: 'Buydontrent'
Dec 04,2014
1 people found
this helpful
I stayed in a rented property managed by loft lets for 9 months and had a terrible experience. Horribly inefficient staff, suspect processes and an awful lack of transparency. I never really leave these types if review but I'd implore you never to rent through this ...
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“Diabolical levels of customer service. Never got back to us ......”

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Oct 27,2014
Minithumbdown
By: 'johndoe22'
Oct 27,2014
1 people found
this helpful
Diabolical levels of customer service. Never got back to us on a multitude of different problems with our property. Avoid!!...
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What agent could do to change your mind?
Diabolical levels or customer service. Never got back to us on a multitude of different problems with our property. Avoid!!
Attached Filesnbsp;
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“Terrible irresponsible agents.Ongoing infestation of mice / rats.Brown tap ......”

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Sep 30,2014
Minithumbdown
By: 'Traumatised'
Sep 30,2014
2 people found
this helpful
Terrible irresponsible agents. Ongoing infestation of mice / rats. Brown tap water. Faulty plumbing and electrics. Blocked drains and flooding on a regular basis. Rainwater leaking into majority of flats on a regular basis. Poor maintenance leading to damage of tenants property and in some cases ...
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What agent could do to change your mind?
Acted within the law.
Attached Filesnbsp;
Comment on agent fees
Extortionate. May have been reasonable if accompanied by the correct level of service and fulfilled obligations as agents (and actually owners).
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“They are crooks and liars. They deliberately ignore almost any ......”

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Sep 19,2014
Minithumbdown
By: 'dwina 1986'
Sep 19,2014
2 people found
this helpful
They are crooks and liars. They deliberately ignore almost any complaint made to them, lie when ever questioned on the standard of living environment they provide. We were burgled and nothing was done to make us feel safe in our flat, we were in fact ...
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“The property was very well located, well maintained and well ......”

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Aug 28,2014
Minithumbup
By: 'Stefan'
Aug 28,2014
0 people found
this helpful
The property was very well located, well maintained and well priced throughout the 4 years I lived there. The only issue was the cleaning up of rubbish....
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“Everything about letting from LoftLets was a nightmare.Although it ......”

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Aug 14,2014
Minithumbdown
By: 'Nate V'
Aug 14,2014
2 people found
this helpful
Everything about letting from LoftLets was a nightmare. Although it was two years ago I can still remember the complete and utter lack of customer service displayed by Mohammed and his team. We were "outbid" three times in our quest to find a flat. All ...
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“These people are a JOKE! I have never been treated ......”

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Jun 05,2014
Minithumbdown
By: 'Super angry mum'
Jun 05,2014
2 people found
this helpful
These people are a JOKE! I have never been treated with such contempt by a letting agency (and that's saying something!). I moved in when 8mths pregnant to find the flat in a terrible state ¢â‚¬â€œ cracked tiles, totally marked walls (splashes of I don't know ...
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What agent could do to change your mind?
Anything! Anything at all. They were so bad any improvement would have been welcomed.
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“Ask anyone in a Loftlets building who has been there ......”

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Apr 24,2014
Minithumbdown
By: 'Loftlets tenant'
Apr 24,2014
4 people found
this helpful
Ask anyone in a Loftlets building who has been there for at least a year or two and they will tell you that they hate them with a vengeance. Having been a tenant in Loftlets properties for several years, I can confirm everything that has ...
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What agent could do to change your mind?
Change your business model from crookery to being a letting agent
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By: Distressed ex-tenant
Mar 14, 2016
View all comments (1)
Have to agree spot on 100% they are operating breaching the law in many aspects, which I suspect includes not having tenants deposits under a protection scheme. Still waiting to get mine back, wish me luck! The finishings of buildings is appalling including rotting windows, basement flooded with sewage, homeless accessing building because no security, attempted burglary, the list goes on.... ...

“This company is possibly the worst company I have ever ......”

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Apr 08,2014
Minithumbdown
By: 'Avoid loft lets at all costs!'
Apr 08,2014
2 people found
this helpful
This company is possibly the worst company I have ever dealt with. If you can avoid it I would recommend you stay well clear of them!! They are extremely unprofessional, and have very rude, presumptuous , soulless and corrupt staff working for them. They lie, often ...
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“Absolutely awful. They took over 2/3 of deposits for wear and ......”

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Mar 10,2014
Minithumbdown
By: 'Woolhouse flats'
Mar 10,2014
2 people found
this helpful
Absolutely awful. They took over 2/3 of deposits for wear and tear that happened over six years. They charged £1400 for painting a flat which they never inspected before I moved in and charged for rusty locks. The crooks aim to exploit you and are not members ...
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What agent could do to change your mind?
Become honest?
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“Absolutely awful. They took over 2/3 of deposits for wear and ......”

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Mar 10,2014
Minithumbdown
By: 'Woolhouse flats'
Mar 10,2014
1 people found
this helpful
Absolutely awful. They took over 2/3 of deposits for wear and tear that happened over six years. They charged £1400 for painting a flat which they never inspected before I moved in and charged for rusty locks. The crooks aim to exploit you and are not members ...
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What agent could do to change your mind?
Become honest?
Attached Filesnbsp;
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“This agent is the worst that I have ever dealt ......”

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Mar 03,2014
Minithumbdown
By: 'pissed-off-in-ec1'
Mar 03,2014
1 people found
this helpful
This agent is the worst that I have ever dealt with. They actively go out of their way to be inconvenient, obtuse and annoying. Repairs are not done quickly or effectively. Waited 6 weeks for them to replace a washer/dryer. Terrible communication throughout the repair/...
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“Do not rent from loftlets - terrible at getting anything ......”

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Jan 22,2014
Minithumbdown
By: 'I Roberts'
Jan 22,2014
1 people found
this helpful
Do not rent from loftlets - terrible at getting anything sorted! Maintenance jobs take months and their accounts department are always getting payment issues wrong...
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“I would like to warn everyone who decides to use ......”

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Nov 13,2013
Minithumbup
By: 'Notahappybunny21'
Nov 13,2013
1 people found
this helpful
I would like to warn everyone who decides to use this company...DON'T!! You will be over charged for services that wont be offered. You are going to be spoken to like a piece of crap. Complaints don't go anywhere. And the Landlord isn't who ...
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“We rented a flat from them for over a year ......”

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Oct 30,2013
Minithumbdown
By: 'Brenthous'
Oct 30,2013
1 people found
this helpful
We rented a flat from them for over a year and they tried to charge us for a HUGE list of things when we wanted the deposit back. They claimed they needed to repaint the whole flat even though the walls were completely messed up ...
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What agent could do to change your mind?
Close down would be the best option
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“putting a holding deposit down means nothing to loft lets ......”

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Sep 21,2013
Minithumbdown
By: 'talha'
Sep 21,2013
1 people found
this helpful
putting a holding deposit down means nothing to loft lets they will still carry on showing the property and wont stop showing it until you push them out because even once contracts are signed and your in the house they will carry on showing it, ...
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“Normally Inspection is done before moving in or in the ......”

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Jul 15,2013
Minithumbdown
By: 'Nightmares'
Jul 15,2013
3 people found
this helpful
Normally Inspection is done before moving in or in the first day. Its been 13 days I am worries these guys are going to come around and say this wasn't here before crap. Since day 1 I've felt something weird about this place, the attitude atmosphere my ...
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What agent could do to change your mind?
Be more professional, polite, responsive, on time, take order in policy and terms.
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“I was a tenant for around 18 months and for the ......”

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Oct 24,2012
Minithumbdown
By: 'Stereotypical Lettings Agency'
Oct 24,2012
3 people found
this helpful
I was a tenant for around 18 months and for the most part didn't have any issues. Myself and a flatmate took over the previous occupants lease for which they had around 6 months left, everything ran smoothly and we paid them their deposit back and Loft ...
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“The worst agents I have ever come across after 15 years ......”

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Feb 29,2012
Minithumbdown
By: 'candib'
Feb 29,2012
3 people found
this helpful
The worst agents I have ever come across after 15 years of renting in London. I agree with a review on another site, Lambros is a bully and is threatening. He is down as a director of the company, but the company has changed names yet ...
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“let me enlighten all you irrate tenants who have bad ......”

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Oct 29,2011
Minithumbdown
By: 'john doe'
Oct 29,2011
4 people found
this helpful
let me enlighten all you irrate tenants who have bad service from loft lets, firstly loft lets, and the so called maintenance company are not separate entities the are both managed by the same person who owns all properties serviced by loft lets, this individual ...
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“I went to view the property this morning for me ......”

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Oct 06,2011
Minithumbdown
By: 'angry'
Oct 06,2011
2 people found
this helpful
I went to view the property this morning for me and my boyfriend who could not make it. I was impressed with the flat and was told by the agent that an offer had been made but did not meet the asking price so i ...
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“The worst lettings agency i have ever come across. I ......”

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Oct 05,2011
Minithumbdown
By: 'Xxxx'
Oct 05,2011
0 people found
this helpful
The worst lettings agency i have ever come across. I live In a building that is owned by the same landlord that ownes the entire building. The maintenance company has changed but it's that same people that used to answer the phone and the same ...
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What agent could do to change your mind?
The worst lettings agency i have ever come across. I live In a building that is owned by the same landlord that ownes the entire building. The maintenance company has changed but it's that same people that used to answer the phone and the same workmen. I am sure the maintenance company is owned by the landlord as well as the agency. I have been warned by friends that have left the buliding that I should forget about the deposit which is very worrying. I feel like a victim of a scam now.
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“The agent didn't do much good. Appointments were not met. ......”

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Aug 26,2011
Minithumbdown
By: 'Get it Wright'
Aug 26,2011
0 people found
this helpful
The agent didn't do much good. Appointments were not met. The planned viewing of 5.30pm and it was shown up at 6.30pm, I have never seen or heard about motor cycle viewing, he was taking the gowns off whilst me and my girlfriend standing next ...
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What agent could do to change your mind?
Our time was completely wasted. We had to search other and more solid agencies to find a apartment to rent.
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“Absolute scammers of the highest order. I would not recommend ......”

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Jun 21,2011
Minithumbdown
By: 'Frank'
Jun 21,2011
1 people found
this helpful
Absolute scammers of the highest order. I would not recommend this company. They are incompetent and beyond rude. AVOID....
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“What can I say about Loft Lets that hasn't already ......”

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Jun 03,2011
Minithumbdown
By: 'Woolhouse'
Jun 03,2011
2 people found
this helpful
What can I say about Loft Lets that hasn't already been said!!? The most inept, incompetent, rude and obnoxious agency I've ever had the misfortune to have to deal with. The plebs they employ are amongst some of the least professional agents in London with ...
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“I rented a flat from through Loftlets - we left ......”

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May 12,2011
Minithumbdown
By: 'dameodone'
May 12,2011
1 people found
this helpful
I rented a flat from through Loftlets - we left after 6 months, largely due to their horrendous service. Every time there was an issue and we contacted them they were very un-responsive or keen to pass us onto someone else. However the main issue was ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Loft Lets, London EC1V 7JL


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