“Inept deposit management careless and unpleasant staff....”
1 Star Review
Feb 02,2021
By:
'Liam'
Feb 02,2021
Services: Lettings (as a Tenant)
Rent PCM: £775
Would you recommend?: No
Postcode: EH7
Lettings (as a Tenant)
Rent PCM: £775
Postcode: EH7
2
people found
this helpful
Made a claim for my deposit to be returned waited nearly 2 months for a response at which point a week before the deadline for them to respond to my request for repayment they made and immediately withdrew a claim. This cause the date cut off ...
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2
people found
this helpful
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“Nice guys, never had any issues, and are also......”
5 Star Review
May 05,2020
By:
'Fraser'
May 05,2020
Services: Lettings (as a Tenant)
Rent PCM: £825
Would you recommend?: Yes
Postcode: EH7
Lettings (as a Tenant)
Rent PCM: £825
Postcode: EH7
1
people found
this helpful
Nice guys, never had any issues, and are also quick to respond to query's even in the midst of this pandemic which was reassuring. And they also helped with finding a new flat when we had to move out due to the landlord wanting to ...
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1
people found
this helpful
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“Once again, incredible service and help when ......”
5 Star Review
Apr 29,2020
By:
'LMC'
Apr 29,2020
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH6
Lettings (as a Tenant)
Postcode: EH6
1
people found
this helpful
Once again, incredible service and help when the washer called it a day! Thankyou BPM, you always go the extra distance!...
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1
people found
this helpful
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Yes
“BPM go Above and Beyond. Professional, Compet......”
5 Star Review
Mar 26,2020
By:
'LMC'
Mar 26,2020
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH6
Lettings (as a Tenant)
Postcode: EH6
0
people found
this helpful
BPM go Above and Beyond. Professional, Competent and Kind. As a tenant of ten years, I have nothing but the highest of praise!...
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0
people found
this helpful
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“Excellent customer service...”
5 Star Review
Jun 06,2019
By:
'M'
Jun 06,2019
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EH7
Lettings (as a Landlord)
Postcode: EH7
0
people found
this helpful
I was with company for nearly 16 years and have a great relationship with them they have always been good to the landlords and tenants any problems where attended to for both Tennant and landlord repairs if needed where all reasonably priced...
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Comment on agent fees
Fees good
0
people found
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5 Star Review
Feb 01,2019
By:
'Aneta'
Feb 01,2019
Services: Lettings (as a Tenant)
Rent PCM: £825
Would you recommend?: Yes
Postcode: EH5
Lettings (as a Tenant)
Rent PCM: £825
Postcode: EH5
0
people found
this helpful
I've been a tenant with Broughton Property for over 7 years now and they've always provided us with excellent and prompt service. Staff is very helpful (special thank you to Mr Duncan for resolving our boiler problem so quickly!:) and everything is always done on time. ...
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Comment on agent fees
very good
0
people found
this helpful
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1 Star Review
Dec 17,2018
By:
'Ex-tenant'
Dec 17,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH7
Lettings (as a Tenant)
Postcode: EH7
2
people found
this helpful
My partner and I rented a property through Broughton for approximately four years, and I think the only time we were happy with their service was during the first few months prior to moving in. At this point (i.e. before the deal was officially ...
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2
people found
this helpful
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“Hands on and approachable....”
5 Star Review
Sep 06,2018
By:
'Laura'
Sep 06,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EH7
Lettings (as a Landlord)
Postcode: EH7
0
people found
this helpful
For well over a decade now Broughton Property have assisted me in renting out my flats. They are always approachable and ready to help where possible and seem to be fair with both landlords and tenants alike.
The vast majority of tenancies have passed without ...
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Comment on agent fees
Fair
0
people found
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Yes
“Assistance and Guidance...”
5 Star Review
Sep 01,2018
By:
'Stuart'
Sep 01,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EH1
Lettings (as a Landlord)
Postcode: EH1
0
people found
this helpful
I have received an excellent service from BPM for 14 years. Recently I required a great deal of assistance and advice from them. Isobel managed to provide all information in double quick time which I really appreciated....
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Comment on agent fees
Very Competitive
0
people found
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“BPM - very satisfied...”
5 Star Review
Aug 27,2018
By:
'Andrew'
Aug 27,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EH8
Lettings (as a Landlord)
Postcode: EH8
1
people found
this helpful
Very happy with BPM. Good communication, prompt dealing with enquiries. Send regular updates on the property and keep me updated regarding maintenance issues....
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1
people found
this helpful
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Yes
5 Star Review
Aug 16,2018
By:
'LMC'
Aug 16,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH6
Lettings (as a Tenant)
Postcode: EH6
1
people found
this helpful
I've been a tennant with BPM in a lovely flat for over 8 years and it has been an absolute pleasure. They have been so very professional, kind and attentive, any repairs or replacements have been taken care of immediately. All inspections carried out with ease, ...
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1
people found
this helpful
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“All the services you need in one place...”
5 Star Review
Aug 10,2018
By:
'Nicola'
Aug 10,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EH7
Lettings (as a Landlord)
Postcode: EH7
1
people found
this helpful
I'm a landlord and I'm with Broughton Property Management for 8 years now. Great overall experience and great maintenance staff. They will sort quickly any maintenance problem that inevitably a flat has and they will assist you with the day-to-day tasks of your property....
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1
people found
this helpful
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Yes
5 Star Review
Aug 01,2018
By:
'Bob'
Aug 01,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EH6
Lettings (as a Landlord)
Postcode: EH6
0
people found
this helpful
I have used Broughton for over 15 years and not only has their service improved over this time, I have always been able to rely on them to undertake all tenant requirements and arrange to have any required work done using their approved contractors. This included ...
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Comment on agent fees
Their fees are competitive and I get real value for my money
0
people found
this helpful
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5 Star Review
Aug 01,2018
By:
'Fiona'
Aug 01,2018
Services: Lettings (as a Landlord)
Rent PCM: £1100
Would you recommend?: Yes
Postcode: EH10
Lettings (as a Landlord)
Rent PCM: £1100
Postcode: EH10
0
people found
this helpful
We have used Broughton Property Management for several years and they have been consistently good at communicating. Although they have experienced some staff changes during this period, we have always found the same high standards of communication about our properties....
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Comment on agent fees
Fees are reasonable for the service provided.
0
people found
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Yes
“Great service for landlord abroad...”
5 Star Review
Apr 17,2018
By:
'C'
Apr 17,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EH11
Lettings (as a Landlord)
Postcode: EH11
0
people found
this helpful
BPM were extremely helpful, which I greatly appreciated given the complexities of my particular rental situation, also as a landlord abroad. They handled everything efficiently, got the contracting process completed to the tight deadline we had, and went out of their way to help us ...
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0
people found
this helpful
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“Broughton Property Management are a first rate operation. I turned ......”
5 Star Review
Nov 12,2017
By:
'Roger'
Nov 12,2017
Services: Lettings (as a Landlord)
Sold price: £260000
Would you recommend?: Yes
Postcode: EH6
Lettings (as a Landlord)
Sold price: £260000
Postcode: EH6
0
people found
this helpful
Broughton Property Management are a first rate operation. I turned to them for effective agency property management following a less than satisfactory performance from a larger competitor. The standout individuals, who were always available for a chat, were Leanne Reid and Duncan MacDonald. When we ...
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Comment on agent fees
Market competitive rates!
0
people found
this helpful
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Yes
“Efficient, helpful and all done with a smile, even when ......”
5 Star Review
Jun 16,2017
By:
'Rich'
Jun 16,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EH31
Lettings (as a Landlord)
Postcode: EH31
0
people found
this helpful
Efficient, helpful and all done with a smile, even when it's just over the phone. Broughton have efficiently managed a number of properties for me for a number of years and Leanne has just orchestrated the sale of two flats with the minimum of friction....
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0
people found
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“I rented out my flat for 7 years with Broughton Property ......”
1 Star Review
Nov 20,2014
By:
'Richard'
Nov 20,2014
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: EH1
Lettings (as a Landlord)
Postcode: EH1
2
people found
this helpful
I rented out my flat for 7 years with Broughton Property Management, and although things started out well, the level of service just got worse with time. They seem to have a high turnover of staff, had a very poor record in responding to emails and ...
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What agent could do to change your mind?
They are a lost cause
Attached Filesnbsp;
Comment on agent fees
You get charged a monthly fee (plus VAT) for managing the property - but whenever you ask them to do anything they charge additional fees on top. They will also try to get you to sign up to various insurance policies.
2
people found
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“I used Broughton Property Management as an agent to lease ......”
5 Star Review
Sep 16,2014
By:
'Landlord'
Sep 16,2014
Services: Lettings (as a Landlord)
Rent PCM: £550
Would you recommend?: Yes
Postcode: EH11
Lettings (as a Landlord)
Rent PCM: £550
Postcode: EH11
2
people found
this helpful
I used Broughton Property Management as an agent to lease my property for over 10 years. During this time I cultivated an excellent relationship with many of the staff and have found them helpful, hard-working and professional. They were prompt to contact me with any issues, ...
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Comment on agent fees
The fees were fair and I've no issues with them.
2
people found
this helpful
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Yes
“As a landlord I have used Broughton Property for 10 years ......”
5 Star Review
Aug 15,2014
By:
'Edinburgh'
Aug 15,2014
Services: Lettings (as a Landlord)
Rent PCM: £750
Would you recommend?: Yes
Postcode: EH8
Lettings (as a Landlord)
Rent PCM: £750
Postcode: EH8
1
people found
this helpful
As a landlord I have used Broughton Property for 10 years and found every staff member to be both efficient and courteous. New tenants were found promptly and any ongoing issues were dealt with swiftly and effectively. I can only assume that they are equally as ...
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1
people found
this helpful
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Yes
“The people named above have been consistently friendly, helpful and ......”
5 Star Review
Aug 08,2014
By:
'Douglas'
Aug 08,2014
Services: Lettings (as a Landlord)
Rent PCM: £595
Would you recommend?: Yes
Postcode: EH8
Lettings (as a Landlord)
Rent PCM: £595
Postcode: EH8
1
people found
this helpful
The people named above have been consistently friendly, helpful and efficient. They have provided us with good advice when asked, and have been prompt in dealing with any problems that arose....
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1
people found
this helpful
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Yes
“I have had an overall wonderful experience with all of ......”
5 Star Review
Jul 23,2014
By:
'Lauren'
Jul 23,2014
Services: Lettings (as a Tenant)
Rent PCM: £520
Would you recommend?: Yes
Postcode: EH11
Lettings (as a Tenant)
Rent PCM: £520
Postcode: EH11
2
people found
this helpful
I have had an overall wonderful experience with all of the staff at Broughton Property Management in Edinburgh, UK.
Anytime I have ever needed anything they were always quick to respond and help me reach a solution.
I was a full time student from the ...
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2
people found
this helpful
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“I am based in Australia and the team at Broughton ......”
5 Star Review
Apr 29,2014
By:
'Edwin'
Apr 29,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EH3
Lettings (as a Landlord)
Postcode: EH3
0
people found
this helpful
I am based in Australia and the team at Broughton have managed my portfolio of properties for over 15 years. I can always be sure that they look after my best interests and have really appreciated that they have kept me up to date with all ...
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0
people found
this helpful
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Yes
“I have recently moved into a property through BPM. This ......”
5 Star Review
Apr 28,2014
By:
'Lauren'
Apr 28,2014
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH12
Lettings (as a Tenant)
Postcode: EH12
2
people found
this helpful
I have recently moved into a property through BPM. This was a quick and easy process with no complications. I work banking hours and found that BPM were very accommodating and considered my needs in regards to arranging viewings and signing the tenancy.
Since moving ...
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2
people found
this helpful
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“Service appaulling, communication is appaulling, fees come out of the ......”
1 Star Review
Apr 23,2014
By:
'Mackay'
Apr 23,2014
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: EH11
Lettings (as a Landlord)
Postcode: EH11
4
people found
this helpful
Service appaulling, communication is appaulling, fees come out of the woodwork...be very careful before you engage these people to look after your property...
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4
people found
this helpful
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“I had the misfortune of coming across this agency having ......”
1 Star Review
Apr 22,2014
By:
'HL'
Apr 22,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH7
Lettings (as a Tenant)
Postcode: EH7
8
people found
this helpful
I had the misfortune of coming across this agency having just moved to Edinburgh for the first time, and not being aware of their terrible reputation. At first they seemed polite enough even though *they made some sly remarks after cocking up the lease signing, ...
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What agent could do to change your mind?
They need to close down the agency and do everyone a favour
Attached Filesnbsp;
8
people found
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“Throughout the tenancy my key contact person was Sally, who ......”
5 Star Review
Feb 06,2014
By:
'MeredithSmart'
Feb 06,2014
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH12
Lettings (as a Tenant)
Postcode: EH12
1
people found
this helpful
Throughout the tenancy my key contact person was Sally, who was absolutely fantastic. Her cheerful and friendly manner combined with answering all queries promptly made this agent a pleasure to work with. At the end of the tenancy, all checks & return of deposit were very ...
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1
people found
this helpful
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“I found the agents very professional, they have always delivered ......”
5 Star Review
Jan 20,2014
By:
'Nicola'
Jan 20,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EH7
Lettings (as a Landlord)
Postcode: EH7
1
people found
this helpful
I found the agents very professional, they have always delivered their services on time and answered promptly to my emails....
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1
people found
this helpful
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“I cannot put into respectable language what my opinion is ......”
1 Star Review
Jan 14,2014
By:
'disgruntled'
Jan 14,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH
Lettings (as a Tenant)
Postcode: EH
8
people found
this helpful
I cannot put into respectable language what my opinion is of this company. From the very beginning of my dealings with them they have been pedantic, rude, deliberately misleading and generally unhelpful. Aside from the ridiculously inflated (and illegal) charges (shelter scotland has a helpful ...
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8
people found
this helpful
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“marketing websites and misrepresenting the property. There was a hefty ......”
1 Star Review
Jan 09,2014
By:
'pam'
Jan 09,2014
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: EH7
Lettings (as a Landlord)
Postcode: EH7
5
people found
this helpful
marketing websites and misrepresenting the property. There was a hefty fee involved in withdrawing from the contract and we actually feel this was money well spent. I would strongly advice any prospective landlords to steer well clear and save themselves both money and time by ...
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5
people found
this helpful
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