“I acted as a guarantor for the prospective tenant. The ......”
1 Star Review
Sep 15,2014
By:
'vicky'
Sep 15,2014
Branch: London, F5 Waterfront Studios, 1 Dock Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: RM8
Branch: London, F5 Waterfront Studios, 1 Dock Road
Lettings (Prospective customer)
Postcode: RM8
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I acted as a guarantor for the prospective tenant. The communication was threatening, she had to pay a 500 pounds deposit despite not securing the property. She noted her exceptional circumstances, i provided information that was required. Yet Jay in particular was more interested in her deposit and not providing the service required.
To date she has secured a property with a reputable and recommended letting agent.
Jay has refused to refund her deposit.
Do not use this agent if you have exceptional circumstances. Do not pay a deposit until you secure your letting, as you might not get it back.
We will try and initiate legal proceedings against this agent.
What agent could do to change your mind?
The agent should have refund the 500 pounds deposit.
Be specific and explicit with requirements.
Improve communications.
Attached Filesnbsp;
Comment on agent fees
The agent should have refund the 500 pounds deposit.
500 pounds are not admin fees, the cost is unjustifiable.
Do not exploit vulnerable tenants.
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