HomeLets of Bath Ltd
Bath, BA1
3.4/5, 37 reviews
62% recommended
100% lettings valuation accuracy
83% lettings fee satisfaction

“As a student, i had never lived away from home ......”

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Jun 22,2011
Minithumbup
By: 'brian'
Jun 22,2011
2 people found
this helpful
As a student, i had never lived away from home before and had no idea what i was doing. I found Homelets extremely helpful and explained everything very clearly.
Was this helpful? Yes
By: HomeLets
Apr 23, 2015
Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed.

Kind regards, the HomeLets team.

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Opening Hours
Address

HomeLets of Bath Ltd
4 George Street
Bath
Somerset
BA1 2EH
01225 484811

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 83% £450 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 1 16 12 0 0 0 0 0 1
Areas covered
  • BA1
  • BS32
  • BA2
  • BA3
  • BA11
  • BA14
  • BA15
  • BS4
  • BS5
  • BS30
  • BS31
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS UKALA TPOS Lettings TPOS DPS SAGEagent Property Redress Scheme
Latest Properties

No Properties

“Great contact with the team. Quick responses.......”

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Aug 05,2020
Minithumbup
By: 'Nicolas Le Roy'
Aug 05,2020
0 people found
this helpful
Great contact with the team. Quick responses. Any issues fixed within a short period. Very happy overall. Would definitely recommend them over other Bath letting agencies....
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Was this helpful? Yes
By: HomeLets
Aug 05, 2020
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Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“Fantastic Agency...”

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Sep 30,2019
Minithumbup
By: 'Amelia Thompson'
Sep 30,2019
0 people found
this helpful
Homelets were fantastic, helpful and friendly. Everything we needed, any question we had, they were there in a professional manner to help!...
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Was this helpful? Yes
By: HomeLets
Sep 30, 2019
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Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“Outstanding service...”

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Jun 07,2019
Minithumbup
By: 'Brigitte'
Jun 07,2019
0 people found
this helpful
Homelets have been exceptional throughout the 4 and a half years I rented my flat. They have responded to everything very quickly and always friendly and helpful. I thoroughly recommend them as an agent and I was sorry to leave them. Thank you Homelets !...
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Was this helpful? Yes
By: HomeLets
Jun 07, 2019
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Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“Excellent...”

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May 05,2019
Minithumbup
By: 'Bath resident'
May 05,2019
0 people found
this helpful
Prompt, accurate, nice, secure, friendly, no fuss - the staff and their service equals its well-maintained property. Bi-annual checkups and good report between maintenance, tenant and agency. Most highly recommended....
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Comment on agent fees
Good
Was this helpful? Yes
By: HomeLets
May 05, 2019
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Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“Excellent service...”

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Mar 22,2019
Minithumbup
By: 'Mrs Lepic'
Mar 22,2019
0 people found
this helpful
We rented with Homelets for 2.5yrs, only leaving because the landlord sold the property, and throughout they were excellent. Always prompt and polite when visiting and calling, never a hindrance, always a help. Great experience from start to finish, I'd highly recommend them....
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Comment on agent fees
Average fees for Bath.
Was this helpful? Yes
By: HomeLets
Mar 23, 2019
View all comments (1)
Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“Great agency-full deposit returned!...”

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Jul 17,2018
Minithumbup
By: 'Ella'
Jul 17,2018
0 people found
this helpful
Homelets have been a great agency always there to help when we have needed. Thanks to Hayley and Kezzia for their quick responses! Our full deposit was returned after just organising an easy professional clean for £60pp - so worth it....
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Was this helpful? Yes
By: HomeLets
Jul 17, 2018
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Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“Moving to Bath...”

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Jul 17,2018
Minithumbup
By: 'Chris & Elizabeth Loveluck'
Jul 17,2018
0 people found
this helpful
We required an agent in Bath to oversee our new property for 12 months whilst in France and we cannot have been happier with all stages of the letting process. Tenants were found instantaneously and Amanda and the team guided us competently. We feel that we ...
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Comment on agent fees
Acceptable
Was this helpful? Yes
By: HomeLets
Jul 18, 2018
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Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“Amazing Experience...”

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Jun 20,2018
Minithumbup
By: 'Mousa Farraj'
Jun 20,2018
0 people found
this helpful
It was such an amazing experience for one year and a half. All the team of Homelets are helpful, kind and amazing. it is my pleasure to have a contact with all of them. since the first day until the last min. they keep corporate ...
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Comment on agent fees
Excellent
Was this helpful? Yes
By: HomeLets
Jun 25, 2018
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Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“NEVER LET ME DOWN...”

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Jun 07,2018
Minithumbup
By: 'Cath Burge'
Jun 07,2018
0 people found
this helpful
I was a tenant in a flat in Central Bath for 7 years. During that time, Homelets looked after me for about five years. (there was a pause mid term when another letting agent took over). The standard of service from Homelets was always extremely high. ...
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Comment on agent fees
Not appicable as I was a tenant
Was this helpful? Yes
By: HomeLets
Jun 25, 2018
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Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“AVOID AT ALL COSTS...”

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May 03,2018
Minithumbdown
By: 'Don'
May 03,2018
0 people found
this helpful
Myself and my girlfriend were lucky enough to rent a property in Bath (76 Highgate, Longmead Terrace to be exact) Riverside. From the get go Homelets realised that we were students and in turn decided that they would quite obviously try and milk us for what ...
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Comment on agent fees
Disgusting policies and disgusting fees.
Was this helpful? Yes
By: HomeLets
May 03, 2018
View all comments (1)
Please feel free to contact us if you wish to discuss your feedback. You can email us on info@homeletsofbath.co.uk. We are continually looking at ways of improving our service to clients, therefore your feedback is welcomed. Kind regards, the HomeLets team. ...

“I have recently moved out of a flat managed by ......”

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Dec 06,2017
Minithumbup
By: 'Alice'
Dec 06,2017
0 people found
this helpful
I have recently moved out of a flat managed by Homelets, where i had lived for 4 years and would thoroughly recommend their services to anyone looking to rent in Bath. The whole process from initial viewings and enquiries through to check out was professional and ...
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Was this helpful? Yes
By: HomeLets
Dec 06, 2017
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Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“I have recently moved out of a property which I ......”

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Jul 19,2017
Minithumbup
By: 'Jack King'
Jul 19,2017
0 people found
this helpful
I have recently moved out of a property which I rented through Homelets of Bath. The service I received was excellent and there was always a member of the experienced team available if I had any issues or questions. The checkout process was seamless and ...
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Comment on agent fees
Agents fee's were acceptable and extremely competitive for Bath.
Was this helpful? Yes
By: HomeLets
Jul 19, 2017
View all comments (1)
Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“I would like to thank Amanda and Louis in particular ......”

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Sep 29,2016
Minithumbup
By: 'Patsy Ford'
Sep 29,2016
1 people found
this helpful
I would like to thank Amanda and Louis in particular but all the team in general at HomeLets for having ensured a worry-free letting over the 13 months I was absent from my flat. They found the perfect tenants but also dealt with the occasional problem (...
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Comment on agent fees
Homelets compared favourably to other letting agencies I interviewed and returned the tenants' deposit promptly.
Was this helpful? Yes
By: HomeLets
Oct 03, 2016
View all comments (1)
Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“Homelets Of Bath are an excellent property rental agent. I ......”

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Sep 23,2016
Minithumbup
By: 'Mushycat'
Sep 23,2016
0 people found
this helpful
Homelets Of Bath are an excellent property rental agent. I have rented with them for 11 years and have found their service to be exemplary. Any issues are dealt with quickly and with the minimum amount of disruption to myself. The staff are incredibly friendly and ...
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Comment on agent fees
Excellent. Very reasonable for this part of the country
Was this helpful? Yes
By: HomeLets
Sep 23, 2016
View all comments (1)
Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“After buying my first rental property I was clueless as ......”

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Sep 02,2016
Minithumbup
By: 'PeaPod'
Sep 02,2016
0 people found
this helpful
After buying my first rental property I was clueless as to what was required. I contacted Homelets who had been recommended to me and I couldn't be happier. They were very informative and handled everything to get the house ready to rent and within less ...
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Comment on agent fees
The fees set out by Homelets were very reasonably priced and I honestly cannot believe how much they do for a fully managed package. They keep me updated with everything via email however it is totally hassle free.
Was this helpful? Yes
By: HomeLets
Sep 02, 2016
View all comments (1)
Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“Good fortune took me to Homelets as a tenant in 1992, ......”

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Jul 28,2016
Minithumbup
By: 'DL'
Jul 28,2016
0 people found
this helpful
Good fortune took me to Homelets as a tenant in 1992, sound business sense kept me there until it was time to redirect my resources this year. As a tenant I found them excellent and as a landlord very professional. Over the years I developed portfolio ...
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Comment on agent fees
fees were high enough for them to provide me with a quality service and low enough to protect my income.
Was this helpful? Yes
By: HomeLets
Jul 28, 2016
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Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“Avoid at all costs - This agency was happy to ......”

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Aug 05,2015
Minithumbdown
By: 'HomeletsMakesYouHomeless'
Aug 05,2015
1 people found
this helpful
Avoid at all costs - This agency was happy to take deposits, agency fees, holding fees and reference applications before increasing the price of the property by £100pcm and demanding that we agree to the higher rent or lose the property. We opted out there ...
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Was this helpful? Yes
By: HomeLets
Aug 05, 2015
View all comments (1)
Please feel free to contact us if you wish to discuss your feedback. You can email us on info@homeletsofbath.co.uk. We are continually looking at ways of improving our service to clients, therefore your feedback is welcomed. Kind regards, the HomeLets team. ...

“I have been renting a 1 bed flat with HomeLets of ......”

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Jul 10,2015
Minithumbup
By: 'David'
Jul 10,2015
1 people found
this helpful
I have been renting a 1 bed flat with HomeLets of Bath for 2 years, 10 months and I would recommend anyone to be a tenant with HomeLets. The staff are very helpful and as for sorting out maintenance issues there are very efficient and most important there ...
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Was this helpful? Yes
By: HomeLets
Aug 05, 2015
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Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“I had a viewing at an apartment at 2pm in ......”

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Apr 22,2015
Minithumbdown
By: 'Cam'
Apr 22,2015
0 people found
this helpful
I had a viewing at an apartment at 2pm in the afternoon and I got to the appointment five minutes early to ensure I was on time, I waited around for 5 minuets then 10 minuets and decided to ring Homelets of Bath as no one had ...
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Was this helpful? Yes
By: HomeLets
Apr 23, 2015
View all comments (1)
Please feel free to contact us if you wish to discuss your feedback. You can email us on info@homeletsofbath.co.uk. We are continually looking at ways of improving our service to clients, therefore your feedback is welcomed. Kind regards, the HomeLets team. ...

“HomeLets of Bath staff have been absolutely wonderful in dealing ......”

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Dec 04,2014
Minithumbup
By: 'Happy to move'
Dec 04,2014
0 people found
this helpful
HomeLets of Bath staff have been absolutely wonderful in dealing with a difficult Landlady, The Landlady who was intrusive and unreasonable at all times, The staff have assisted me in getting the problems resolved fairly and ensuring that I was not unfairly labelled . We have ...
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Comment on agent fees
were transparent with all fees upfront
Was this helpful? Yes
By: HomeLets
Apr 23, 2015
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Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“Homelets of Bath have been a complete and utter nightmare. ......”

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Jul 08,2014
Minithumbdown
By: 'May'
Jul 08,2014
2 people found
this helpful
Homelets of Bath have been a complete and utter nightmare. The staff are rude, unfriendly and lazy. When we came to them with any problem I very much doubt they listened to a word we were saying, there was a problem with the boiler in ...
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What agent could do to change your mind?
Given more help, and actually replied to all the questions posed in emails. We often felt ignored, and didn't feel the agent even actually read through our emails properly. We felt agents looked down on us because we're students - which is very unfair. Just because we're young people that does not mean we should be treated as children or any less. We pay administration fees like anyone else and therefore should get the same help anyone else would receive.
Attached Filesnbsp;
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By: HomeLets
Apr 23, 2015
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Please feel free to contact us if you wish to discuss your feedback. You can email us on info@homeletsofbath.co.uk We are continually looking at ways of improving our service to clients, therefore your feedback is welcomed. Kind regards, the HomeLets team. ...

“Homelets of Bath continue to impress me. Their impressive range ......”

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Mar 18,2014
Minithumbup
By: 'BenevolentNeko'
Mar 18,2014
0 people found
this helpful
Homelets of Bath continue to impress me. Their impressive range of high quality properties drew me in initially, and during the viewing and reviewing process was always attended to with great time and care. This level of service only increased into my tenancy, with the ...
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Was this helpful? Yes
By: HomeLets
Jun 08, 2015
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Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“We rented from Homelets for two years. They were very ......”

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Feb 27,2014
Minithumbdown
By: 'BathTenant'
Feb 27,2014
4 people found
this helpful
We rented from Homelets for two years. They were very helpful finding the property, but as soon as we had signed the contract became rude and obstructive. On two occasions it took two weeks to get the boiler repaired, they would allow workmen, estate agents ...
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Was this helpful? Yes
By: HomeLets
Apr 23, 2015
View all comments (1)
Please feel free to contact us if you wish to discuss your feedback. You can email us on info@homeletsofbath.co.uk We are continually looking at ways of improving our service to clients, therefore your feedback is welcomed. Kind regards, the HomeLets team. ...

“This agent took on my property as a student let. ......”

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Sep 26,2013
Minithumbdown
By: 'DMH'
Sep 26,2013
4 people found
this helpful
This agent took on my property as a student let. The started off very professional and managed to get me a "caretaker" tenant who would reside in the property until they found a suitable group of students. After nearly 3 months I had no calls or ...
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Was this helpful? Yes
By: HomeLets
Apr 23, 2015
View all comments (1)
Please feel free to contact us if you wish to discuss your feedback. You can email us on info@homeletsofbath.co.uk We are continually looking at ways of improving our service to clients, therefore your feedback is welcomed. Kind regards, the HomeLets team. ...

“Homelets have been letting my flat for nearly 20 years as ......”

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Sep 24,2013
Minithumbup
By: 'NW'
Sep 24,2013
0 people found
this helpful
Homelets have been letting my flat for nearly 20 years as I live abroad. During that time the property has been empty for only 5 days, for redecoration between tenants. I have always had complete faith in Homelets to resolve any issues that have arisen and they ...
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Was this helpful? Yes
By: HomeLets
Apr 23, 2015
View all comments (1)
Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets team. ...

“Company committed a multitude of sins during our tenancy:1. When ......”

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Sep 05,2013
Minithumbdown
By: 'Furious'
Sep 05,2013
6 people found
this helpful
Company committed a multitude of sins during our tenancy: 1. When we moved in to the flat, it was absolutely filthy. Greasy kitchen, floor had not been vacuumed, living room window would not open, rotting furniture (mold actually forming on the wood), larder beetles in the ...
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What agent could do to change your mind?
Stuck to the law and common courtesies that keep society from crumbling/violence from erupting. To have even a modicum of sensitivity for others. Maybe actually listening to tenants when they complain, or doing the work in the first place so that they don't have to complain, and can continue to be model tenants.
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Was this helpful? Yes
By: HomeLets
Apr 23, 2015
View all comments (1)
Please feel free to contact us if you wish to discuss your feedback. You can email us on info@homeletsofbath.co.uk We are continually looking at ways of improving our service to clients, therefore your feedback is welcomed. Kind regards, the HomeLets team. ...

“Awful, house in a shocking state when we moved in. ......”

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Aug 01,2013
Minithumbdown
By: 'Jwr21'
Aug 01,2013
4 people found
this helpful
Awful, house in a shocking state when we moved in. Filthy. When we moved out we steam cleaned the entire place, it was pristine. Currently locked in a dispute to try to get deposit back. They are thieves. Avoid at all costs....
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What agent could do to change your mind?
Stop trying to steal my money.
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Was this helpful? Yes
By: HomeLets
Apr 23, 2015
View all comments (1)
Please feel free to contact us if you wish to discuss your feedback. You can email us on info@homeletsofbath.co.uk We are continually looking at ways of improving our service to clients, therefore your feedback is welcomed. Kind regards, the HomeLets team. ...

“HomeLets of Bath's business model is to take as much ......”

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Jun 07,2013
Minithumbdown
By: 'David'
Jun 07,2013
7 people found
this helpful
HomeLets of Bath's business model is to take as much of your deposit as they possibly can. They will do this through cleaning charges for properties that were left in a better state than when tenancies began and charges for items that were already dilapidated. ...
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Was this helpful? Yes
By: HomeLets
Apr 23, 2015
View all comments (1)
Please feel free to contact us if you wish to discuss your feedback. You can email us on info@homeletsofbath.co.uk We are continually looking at ways of improving our service to clients, therefore your feedback is welcomed. Kind regards, the HomeLets team. ...

“I saw the flat to rent for £350pm and thought ......”

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Mar 09,2013
Minithumbdown
By: 'cb'
Mar 09,2013
9 people found
this helpful
I saw the flat to rent for £350pm and thought it was good value intially. But it was really damp and dark. There was a shared house above the flat so it was really noisy a lot of the time. I hated living there for ...
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Was this helpful? Yes
By: HomeLets
Apr 23, 2015
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Please feel free to contact us if you wish to discuss your feedback. You can email us on info@homeletsofbath.co.uk We are continually looking at ways of improving our service to clients, therefore your feedback is welcomed. Kind regards, the HomeLets team. ...

“We rented with them last year. Rude, horrible staff, sometimes ......”

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Sep 20,2012
Minithumbdown
By: 'G'
Sep 20,2012
14 people found
this helpful
We rented with them last year. Rude, horrible staff, sometimes difficult to get hold of. They seem like a bunch of people who want to sit in their office all day and do nothing. However, with viewing appointments they'd become super active and not even ...
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Was this helpful? Yes
By: HomeLets
Apr 23, 2015
View all comments (1)
Please feel free to contact us if you wish to discuss your feedback. You can email us on info@homeletsofbath.co.uk We are continually looking at ways of improving our service to clients, therefore your feedback is welcomed. Kind regards, the HomeLets team. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

HomeLets take customer satisfaction very seriously, and we always aim to provide our clients with the highest standards of service. To this end, we are members of The Property Ombudsman (TPO) for Residential Letting Agents. We appreciate that sometimes certain issues must be addressed; therefore, to ensure your interests are safeguarded, we observe the following procedures which provide for any matter to be dealt with internally and with the upmost care and attention.

Step 1
Initially, you will be requested to direct all correspondence to Amanda Cooper - Office Manager. Your issue will firstly be acknowledged, in writing, within 3 (three) working days. The facts as reported will be thoroughly investigated, and where appropriate, the TPO may be consulted as an impartial third party. A formal written response will then be issued within 15 (fifteen) working days.

Step 2
If you find that there are still matters outstanding, and you require further assistance with any issues raised, then we would request that you please contact; Catharine James - Finance Manager, in order to have your concerns reviewed. A formal written response will then be issued within 15 (fifteen) working days.

Step 3
If at the results of this juncture, you find that there are still outstanding issues, then you have the opportunity to refer your matter on to the TPO directly, within 6 (six) months from receipt of our final view on the matter. Please visit www.tpos.co.uk for further details and guidance.
Last updated at 3:07 PM 07/12/2017 by Marcus Arundell

Awards won by HomeLets of Bath Ltd, Bath BA1 2EH


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