“I contacted Foxton's as I was looking to let a ......”
1 Star Review
Sep 11,2014
By:
'Prospective'
Sep 11,2014
Branch: London, Unit 2, 20 Canada Square
Services: Lettings (Prospective customer)
Rent PCM: £2000
Would you recommend?: No
Postcode: E14
Branch: London, Unit 2, 20 Canada Square
Lettings (Prospective customer)
Rent PCM: £2000
Postcode: E14
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people found
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I contacted Foxton's as I was looking to let a house in the area of Canary Wharf. I was approached by Asim who was always very friendly (but then again he is a salesman). After some conversation and the usual matching process, all was in place to let a property. But (and this is according to Asim) the landlord pulled out at the last minute. The reason I was given was unclear (and actually not the focus of my argument here) and I decided to focus on what was important: finding another property (as I needed to move in less than 1 month). As I was being told by Asim about the landlord's last minute decision, I urged him to contact the landlord of one property I had seen on the website. This was more pricey, but Asim said he had good relationship with her and would contact her to start the negotiation process. I thanked him and stressed the importance of finding the property, given that I had to move in 1 month time. I never heard a thing from him nor from anyone at Foxton's since then. I will never use Foxton's again nor I will recommend it to anyone who asks for my opinion/advice. Fortunate enough I also moved elsewhere.
What agent could do to change your mind?
From the abovementioned description, I would have appreciated to have been contacted. This falls in the general rule of wanting normal customer service, not even above the average, but normal.
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