“Working with Elkay Properties has been an absolute nightmare. We ......”
1 Star Review
Sep 11,2014
By:
'Disappointed'
Sep 11,2014
Branch: London, 309 Old Street
Services: Lettings (as a Tenant)
Rent PCM: £1850
Would you recommend?: No
Postcode: E84
Branch: London, 309 Old Street
Lettings (as a Tenant)
Rent PCM: £1850
Postcode: E84
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Working with Elkay Properties has been an absolute nightmare. We were rushed to send in our deposit in order to hold the flat, and once we turned over the money, there was spotty contact with them. They initially quoted one day for the entire process to commence, when in fact it took over a week and a half. Then, when we had our inventory scheduled, the clerk turned up without the keys, nor did not know the landlord's phone number. We were left standing in the rain, with no way in. Our rent had already commenced, and we still did not receive the keys. We had to return the same day to meet with the landlord himself and for him to take us through the let. He himself was frustrated that he hired an agency to manage the building, yet he was left to take care of tenant's needs directly. We were given one set of keys, and then had to return again the next day to receive the second set. The inventory was done haphazardly, and it's been 2 weeks, and we still have yet to receive a copy. In our tenancy agreement, we requested to have the let cleaned prior to our move in date, and it took a week for this to happen. Furthermore, upon returning, the flat was still dusty and all the lights were left on over the weekend. They offered us 50GBP to be donated on our behalf to any charity of our choice to make amends for the terrible check in process. Luckily our landlord is dependable and efficient, so we are able to go to him directly with our requests. This was our first time with a letting agency in the UK, and we had an awful experience. We will not be working with them again.
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I again profusely apologize for the poor level of service that you encountered.
There are some lessons that we learnt from this experience and I am glad to share that we have implemented these and have become a more efficient company as a whole. Thank you for sharing this.