Jun 21,2011
Jun 21,2011
2 people found
this helpful
Problems with the boiler - ongoing! Promising to send a plumber - never to be seen (no hot water or heating for days!)
Patronising and ignorant team on the phone.
Apparently they had loads of properties confiscated by a bank and now have no money to do anything - do not count on any jobs being done - only way is to MOVE!
Tempted to contact Trading Standards and council\\\'s H&S office.
DO NOT RENT/BUY with them!!!!!
Was this helpful? Yes
By: Tim@Haywoods
Feb 07, 2013
We can’t comment on this specific case because the staff who dealt with it are no longer with the company.

What we can say is that in late 2009 a shift in our lender’s attitude to risk led to the repossession of one of our lettings portfolios. Responsibility for rent collection and maintenance (or refurbishment and sale) of the associated properties passed to their administrators. This turn of events was obviously not of our choosing and while we have sympathy for the effected tenants we can't be held responsible for properites which we no longer control.

In 2011 we restructured our organisation and rebuilt a responsive and courteous team to deal with our sales, lettings, maintenance and management. We only use contractors who certify their work and go back to fix any unforseen problems.

Websites such as this one rarely attract positive reviews from those who have had good experiences. Nevertheless, we've had a lot of positive feedback in the past 18 months which leads us to believe that our level of service is brilliant again. Like any agent, we still get the occasional complaint but we resolve these before they get out of hand.

It’s never possible to please everyone 100% but we do our best to accommodate.

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The Haywoods Group

3c Earlsfield Road Wandsworth, London
Greater London
SW18 3DB

0208 875 1919

Opening hours