Sep 04,2014
Minithumbdown
By: 'Plymouth student'
Sep 04,2014
3 people found
this helpful
I moved into a 13 bedroom house with this company in September 2013 and first of I was asked to sign a different contract on 3 separate occasions due to repeated admin errors. As a whole the property was furnished to a very high standard and is one of the nicest I have seen in Plymouth and reasonably priced although it was a bit dirty when I moved in which I turned a blind eye to as there were people renewing their contracts from the year before, even though even the carpets in my bedroom had not been hoovered either. Throughout the year there were many repeated problems with the house including showers that leaked into the kitchen and when ever we had a heavy down poor there were leaks all over the house. When ever we had an issue the letting agent took a long time to come and fix it and we were repeatedly forgotten about. Before we moved out me and two remaining house mates spent the best part of three days cleaning the house from top to bottom and we left it in what I believe was a much better condition than when I moved into the property. Then when the time came to claim the deposits back the company took £44 of me and when I asked what it was for they said it my share of the communal cleaning which considering there were 13 of us livening in the property adds up to an outrageous amount to any stretch of the imagination. When I asked the landlord if they steam clean every properties carpets he said only if people have abused then by leaving there shoes on in the house ect. The only people to really wear shoes in the house were him and the numerous unannounced viewings we had though out the year, on one occasion he bought 30+ people round in the space of an hour and a half into each of our rooms with absolutely no warning. On a positive note if you do decide to rent from this agent my advise is if you have a problem try and deal with either Michelle or Claire in the office they seem to really try there best to help you in any way they can. Although the houses they have to offer are to a high standard, they are the worst experience I have had with a letting agent at university and I am now in my forth year and therefore I would not recommend them to any extent.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Unity Lets

96 North Hill Plymouth
Devon
PL4 8EX

01752 223354

Opening hours


Find the Best Agent to
Sell or Rent Your Home