Douglas & Gordon
Notting Hill Branch, London, W11
3.4/5, 5 reviews
60% recommended
40% sales valuation accuracy
80% sales fee satisfaction
0% lettings valuation accuracy
80% lettings fee satisfaction



Property Features

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“The letting staff who showed us the property were professional ......”

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Aug 28,2014
Minithumbdown
By: 'Irritated'
Aug 28,2014
0 people found
this helpful
The letting staff who showed us the property were professional and helpful but that is where it ended
The documentation lady patronizing.
We could not have access yo the property until 3 pm on Friday as inventory people had not been arranged
They gave us the keys, no sign of the agent.
The toilet was disgusting, filthy and stained,
Stove top and oven were not very clean .
Nothing could be done till Monday due to the late notice as it now became the problem of the managing agent
Subsequently work men don't turn up when they say they will,
No bank account details provided as to where to pay the rent, I was expected to chase around and find this
Transpired they had not been provided on the tenancy agreement or emails

Incredibly unprofessional don't use them
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Opening Hours
Address

Douglas & Gordon
299 Westbourne Grove
London
Greater London
W11 2QA
020 7727 7777

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 40% 80% £0 £0
Lettings 0% 80% £2,250 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 3 2 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“A complete rip-off for tenants...”

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Nov 22,2018
Minithumbdown
By: 'Rich'
Nov 22,2018
2 people found
this helpful
Tenants BEWARE - Douglas and Gordon charge extortionate "fees" to tenants: 18 months cost me ~ £1000! https://www.douglasandgordon.com/fees-and-terms-tenants/ Before tenancy: £300 for the tenancy agreement £45 per person on the tenancy for referencing (2 people in my case) i.e. £390 before you move in, plus deposit + 1 month ...
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Comment on agent fees
Awful
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“After having dealt with Douglas & Gordon twice, it is not ......”

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Aug 10,2017
Minithumbup
By: 'MiguelV'
Aug 10,2017
1 people found
this helpful
After having dealt with Douglas & Gordon twice, it is not surprising to me that the Daily Telegraph referred to them as one of the best estate agents in Britain. All the letting agents I have had the pleasure of dealing with were genuinely friendly, available ...
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Comment on agent fees
The fees are fair. The service was fantastic, so they deserve every penny.
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“Kitty Bilborough was our agent on the flat in which ......”

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Aug 08,2017
Minithumbup
By: 'Kim'
Aug 08,2017
1 people found
this helpful
Kitty Bilborough was our agent on the flat in which we recently moved, and she made every step of the process cheerful, clear, and transparent. We ran into a couple of roadblocks during the contract process, but Kitty acted on our behalf and handled everything ...
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Comment on agent fees
Good
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“Kitty Bilborough and the D&G team were wonderful to ......”

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Aug 03,2017
Minithumbup
By: 'LK'
Aug 03,2017
1 people found
this helpful
Kitty Bilborough and the D&G team were wonderful to work with! All of the flats I toured had what I was looking for and I was able to find one that exceeded all of my expectations. Kitty was so friendly and patient throughout the ...
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“The letting staff who showed us the property were professional ......”

Share on :
Aug 28,2014
Minithumbdown
By: 'Irritated'
Aug 28,2014
0 people found
this helpful
The letting staff who showed us the property were professional and helpful but that is where it ended The documentation lady patronizing. We could not have access yo the property until 3 pm on Friday as inventory people had not been arranged They gave us the ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Douglas & Gordon, London W11 2QA


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