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Aug 28,2014
Aug 28,2014
5
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I have had an awful experience with Black Katz, and i would definitely not recommend them as they were unprofessional and very rude when dealing with my case.
I had chosen to rent a three bedroom flat with two of my friends in Archway, we had a very short viewing in this crowded flat that was also boiling hot and so we didn't want to spend too long in the flat! Now my big problem was that during the viewing it had not been pointed out to me that third bedroom did not have a window and there was only a skylight, now since the viewing was brief and the room was very light in the excitement of getting a flat i just somehow imagined a window in that particular room.
i felt very pressured by the estate agent assuring me that this property would be the best for my money and that if i dont sign now it will go and i will miss out. so me and my friends signed the agreement for this extremely small and poorly ventilated flat.
when the moving date came 2 months later i was horrified to discover my room had no window and just a 40cm x 40cm skylight in the ceiling. now my friends assured me with the windows and doors open sufficient air would reach my room. After spending a night there it was awful and i just couldn't sleep well at all and i felt it were unfair to be paying such a lot of money for a room with no window and my friends two bedrooms to have a nice breeze but mine was so stuffy. I decided to get out of my contract since this room was not suitable i could not spend a year living in a place that was so stuffy and where i had no fresh air, i wanted to be able to close my bedroom door without having to worry of not getting enough fresh air!
i felt that as supposed 'professionals' the estate agent should have mentioned the lack of a window in this 'third bedroom' and it is the estate agents duty to provide sufficient knowledge about the property he was selling which i felt he had none, as later we were told the window opened by remote, however this was never shown to us at the viewing and we were not informed until 3 weeks into the tenancy, therefore i immediately terminated my contract and got a refund as i felt i was completely conned!
since i needed to find another place i had been to other estate agents which showed me lovely apartments all within my budget which were far superior to the claustrophobic small stuffy flat with no window in one of the bedrooms! and for a three bedroom flat you would expect there to be more than a TOTAL of Four windows in the entire place!
therefore i would advise students to not use black katz as they have dealt with my case in a very rude, dismissive and unprofessional manner and treated me badly and ultimately putting me in a very difficult position just a month before my university term starts!
I had chosen to rent a three bedroom flat with two of my friends in Archway, we had a very short viewing in this crowded flat that was also boiling hot and so we didn't want to spend too long in the flat! Now my big problem was that during the viewing it had not been pointed out to me that third bedroom did not have a window and there was only a skylight, now since the viewing was brief and the room was very light in the excitement of getting a flat i just somehow imagined a window in that particular room.
i felt very pressured by the estate agent assuring me that this property would be the best for my money and that if i dont sign now it will go and i will miss out. so me and my friends signed the agreement for this extremely small and poorly ventilated flat.
when the moving date came 2 months later i was horrified to discover my room had no window and just a 40cm x 40cm skylight in the ceiling. now my friends assured me with the windows and doors open sufficient air would reach my room. After spending a night there it was awful and i just couldn't sleep well at all and i felt it were unfair to be paying such a lot of money for a room with no window and my friends two bedrooms to have a nice breeze but mine was so stuffy. I decided to get out of my contract since this room was not suitable i could not spend a year living in a place that was so stuffy and where i had no fresh air, i wanted to be able to close my bedroom door without having to worry of not getting enough fresh air!
i felt that as supposed 'professionals' the estate agent should have mentioned the lack of a window in this 'third bedroom' and it is the estate agents duty to provide sufficient knowledge about the property he was selling which i felt he had none, as later we were told the window opened by remote, however this was never shown to us at the viewing and we were not informed until 3 weeks into the tenancy, therefore i immediately terminated my contract and got a refund as i felt i was completely conned!
since i needed to find another place i had been to other estate agents which showed me lovely apartments all within my budget which were far superior to the claustrophobic small stuffy flat with no window in one of the bedrooms! and for a three bedroom flat you would expect there to be more than a TOTAL of Four windows in the entire place!
therefore i would advise students to not use black katz as they have dealt with my case in a very rude, dismissive and unprofessional manner and treated me badly and ultimately putting me in a very difficult position just a month before my university term starts!
What agent could do to change your mind?
Well firstly the agent should have told me about the skylight window in the third bedroom, as i would not have accepted that flat if i knew i wouldn't have a bedroom window i would have liked to have not felt pressured to make a decision that second and been given time to think, as the agent made me believe that there would be no properties available later and that i have very few options which of course was a lie since properties become increasingly more available throughout the summer! when i made a complaint after moving in i would of liked to have been treated in a polite and professional manner by the agents, instead they were rude and acting as if i did not have rights to make complaintsAttached Filesnbsp;
Comment on agent fees
the estate agents charges a total of ‚£450 service fees to all three of us girls (students) which i found to be odd, this fee did not go to our deposit or the rent it was for them showing us one very small apartment and i felt outraged to have paid them for their extremely poor services. I felt if the estate agents were honest and said that more properties would become available at a later date if we weren't too sure about this place, instead of pressurizing us into taking this apartment stating there would be no other properties within our price range and we have to act fast.
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Black Katz
22 Baron Street
Islington,London
Greater London
N1 9ES
020 7713 7337
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 93% | £323 | £9,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 18 | 1 | 79 | 6 | 0 | 0 | 0 | 0 | 5 | 1 |
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Featured Review
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Mar 11,2022
Mar 11,2022
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I had been looking for a pet friendly property for a couple of months in london whilst living in Newcastle, chasing up estate agents remotely and not having much success, and along the way i got in contact with black katz.
Ben was fantastic - ...
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Mar 11, 2022
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Isla,
Really pleased you were happy with the service. Ben will be really pleased, a great member of the Team.
Thanks.
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Andrew
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Nov 08, 2021
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Josie,
Many thanks for your review, much appreciated.
Ben will be really pleased you were happy with the service.
Thanks again,
Regards,
Andrew
Andrew Black
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Oct 01,2019
Oct 01,2019
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Me and my partner recently moved into a flat which is let by black Katz. Everything went very smoothly and all agents were very helpful. Johnny gave us the viewing which really well and he was very clear and concise with any questions we had. ...
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Oct 07, 2019
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Bobby,
Many thanks for your review. Really pleased you were happy with the service Johnny provided. Thanks again.
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Andrew Black
Director ...
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Sep 27,2019
Sep 27,2019
0
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We came to Black Katz by accident, just passing by as we were looking for shared accommodation for my son (student from abroad). We were welcomed by Amy and she was amazing. The day after she drove us around and we saw 3 properties. She took ...
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Oct 07, 2019
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Christine, many thanks for your review. Really pleased you were happy with the service provided by Amy. Thanks again. Regards Andrew Black
Director ...
May 16,2023
May 16,2023
0
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Shayla was great - she contacted us and offered us a viewing before any other prospective tenants. She was efficient and quickly took the property off the market. At times there were lots of arbitrary deadlines set but I appreciate that they work under pressure ...
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Mar 24,2023
Mar 24,2023
0
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It was very efficient and helpful. The response was always kind and very helpful too. I am very pleased and thankful for Lisa’s amazing assistance....
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Mar 27, 2023
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Ingrida,
Many thanks for your review. Lisa will be really pleased you were happy with the service. Thanks again.
Regards,
Andrew
Andrew Black
Director ...
Sep 30,2019
Sep 30,2019
1
people found
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this helpful
Leigh was really helpful when I needed to move flat at short notice. Professional, friendly and got me the flat I wanted! Thank you. Would recommend....
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Oct 07, 2019
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Ellie, really pleased you were happy with the service from Leigh. Thanks for the great review, much appreciated.
Regards,
Andrew Black
Director ...
Aug 31,2019
Aug 31,2019
1
people found
this helpful
this helpful
Very happy with this letting agent, both professional and friendly. Paul is always a pleasure to deal with. Much better than some other letting agents I've had in the past....
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Sep 05, 2019
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Dan, many thanks for your positive review.
Really pleased you are happy with the service.
Thanks again.
Regards,
Andrew Black
Director ...
Aug 21,2019
Aug 21,2019
0
people found
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Very professional agency with very good service provided by William and Paul.
We are very happy with everything and that`s why we keep extending the contract every year. :)
Many thank Paul and William!...
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Aug 26, 2019
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Alex, many thanks for your review.
William and Paul will be really pleased you have been happy with the service you have been receiving over the years.
Thanks again.
Regards,
Andrew Black
Director ...
Aug 20,2019
Aug 20,2019
0
people found
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Black Karz were the only estate agent that really listened to what we needed, and helped us find our dream rental. Their communication was good, honest and all the staff are really nice, genuine people.
Would not hesitate to use them for our next move ...
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Aug 21, 2019
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Lauren,
Great to hear that you were happy with the service.
Thanks for taking the time to write the review.
Regards,
Andrew Black
Director ...
Aug 20,2019
Aug 20,2019
0
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Crouch End branch is excellent specially our first point of contact Paul! We have been with them for 2 years now and had no issues at all....
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Aug 21, 2019
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Many thanks for your great review, it is much appreciated.
Thanks again.
Regards,
Andrew Black
Director ...
Jun 14,2019
Jun 14,2019
0
people found
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William showed me only very nice flats, in fact Black Katz were the only real estate agency that did not show me mouldy flats. I so remember when Paul said, "Wouldn't you enjoy your espresso on these Juliet balconies?" I do! Thank you so much ...
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Jun 17, 2019
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Katharina,
Many thanks for your positive comments, very much appreciated.
Really pleased you had a good experience with Crouch End, William is a great member of the team.
Thanks again.
Regards,
Andrew black
Director ...
Apr 28,2019
Apr 28,2019
0
people found
this helpful
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I am so grateful to the Black Katz team at Crouch End. Without a doubt, they have some of the most beautiful and best looked after properties in North London and they were extremely supportive in helping me find my beautiful studio. Over the past 4 ...
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May 01, 2019
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Fatima,
We really appreciate your comments. We work very hard at providing the very best service so it is great to hear you have been happy with the service.
Thanks again.
Regards,
Andrew Black
Director ...
Apr 17,2019
Apr 17,2019
0
people found
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The practice was handled in the less professional manner everseen in London.
The agent did not even know the legislation (what documents may be provided for a right to rent check), was never available nor reachable the days prior to entering the house, and ultimately ...
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Comment on agent fees
Fair
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May 13, 2019
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Simone,
We have not heard back from you.
We have looked further into the matter and are sorry you are not happy but feel generally your comments are not reasonable or justified.
1. You did not transfer the monies on time so we were unable to release the keys. This is despite us advising you to do the transfer as soon as possible when the first welcome email was sent. Instead you choose to do the transfer 1-2 days before the move-in.
2. In terms of furnishings the current tenant made very c ...
Apr 04,2019
Apr 04,2019
0
people found
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Johnny at the Crouch End branch was so totally amazing and found a property for me to rent that ticked more than all the boxes and within my time frame!! So happy with my new home and fantastic A1 service!!!...
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Comment on agent fees
Great fees!! Much lower than the competitors....more than happy!!
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Apr 05, 2019
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Niki, Many thanks for your great review. We work really hard at providing the best possible service so it's great to receive this.
Thanks again.
Regards,
Andrew Black
Director ...
Sep 03,2018
Sep 03,2018
0
people found
this helpful
this helpful
I would like to take some time to give a thumb up to Tom who is the Manager of Crounch end Muswell hill branch.
Very friendly atmosphere, very welcoming, most importantly very reliable and honest....
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Comment on agent fees
Fair
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Jun 02,2018
Jun 02,2018
0
people found
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I am not easily impressed but I have been blown away at the service/vibe/efficiency/service from Kalina, She was on point for me and nothing was a problem. She was a pleasure to do business with - love her x The World needs ...
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Comment on agent fees
Fine
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Feb 13,2018
Feb 13,2018
0
people found
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Both Pip and Karen were fantastic to work with in my renewal of my flat. Professional and very responsive to all inquiries. Made the entire process very easy....
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Comment on agent fees
The renewal fees were fine and what one would expect.
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Feb 12,2018
Feb 12,2018
0
people found
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Jake was an absolute STAR in accommodating me to view a property twice.
He was very positive, upbeat and very helpful and responded to my text and email queries quickly and professionally....
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Comment on agent fees
Average and expected in London
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Feb 12,2018
Feb 12,2018
0
people found
this helpful
this helpful
Jake was an absolute STAR in accommodating me to view a property twice.
He was very positive, upbeat and very helpful and responded to my text and email queries quickly and professionally....
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Comment on agent fees
Average and expected in London
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Jan 31,2018
Jan 31,2018
0
people found
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Jake was a genuinely super friendly person to have show us around the flat that we decided on taking in the end. He was not pushy at all and very understanding about our needs. A top bloke!...
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Nov 27,2017
Nov 27,2017
0
people found
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Nik was extremely helpful during my process of making an offer - he was proactive, easy to speak with and professional. His speed and guidance made a huge difference, and I don't think we would have been successful without his insight and thoughtfulness. Really appreciated ...
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Comment on agent fees
Not applicable
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Nov 27, 2017
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Thank you for such a positive review. I must say that Lorraine did much of the hard work here and I just helped in getting it over the line. ...
Nov 24,2017
Nov 24,2017
0
people found
this helpful
this helpful
This was all new to us. We cant fault the service we have received from Black Katz. They always kept us informed of what was happening. Thanks for getting us through this. Any question was no trouble. The timing was so quick. We completed within ...
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Nov 06,2017
Nov 06,2017
0
people found
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this helpful
Jake was very helpful and accommodated our request for a later viewing. He has followed up in a polite manner and was responsive to my text messages....
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Comment on agent fees
There was a mix up with the rent advertised (due to an error by the landlord) which made it unfortunate that we had to pay a much higher price than our offer. (£23 extra per wk)
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Nov 05,2017
Nov 05,2017
0
people found
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I am entirely grateful to the whole blackkatz team for having been so welcoming, accommodating and kind during my search for a new home. The process was straightforward and easy !...
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Comment on agent fees
Good
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Nov 02,2017
Nov 02,2017
0
people found
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I fell in love with the flat as soon as I saw it online and did not think for one minute i'd be able to have an offer accepted in time to take it. Will was so helpful and accommodating in ensuring I was able ...
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Comment on agent fees
Reasonable.
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Nov 02,2017
Nov 02,2017
0
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Super friendly, went out of his way to try the keys himself in the lock when we were having problems!...
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Oct 17,2017
Oct 17,2017
0
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Our daughter is an International Student and when we arrived In London looking for a flat we were shocked at how complicated the London rental market is. It truly was a complete maze for us until we were fortunate enough to contact Akash. He put ...
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Comment on agent fees
The Fees were reasonable considering the time and effort involved.
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Sep 01,2017
Sep 01,2017
0
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Thanks very much for all your help, William and Paul, we love our new house!!
We found Black Katz, extremely helpful and very quick to get back to us on various queries.
We would use them again....
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Aug 31,2017
Aug 31,2017
0
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I was looking for a property with a dog .I found Jake very helpful and professional trying to help as much as he can , contacting landlord and trying to find the best place for me and my pet . Also Paul has helped us and search ...
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Comment on agent fees
Reasonable prices
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:17 PM 25/07/2016 by allAgents
We are sorry that you have felt the need to complain; we work very hard at customer service which is why we get so many good reviews.
Our comments are:
1. We never pressure any individual into taking a property but we do make them aware how busy the market is and therefore if they are interested in a specific property the sooner they can make a decision the better. This is especially true during the student season when the market is really, really busy.
2. You were not happy with your room, it has an electric roof window, in the flat and so a new tenant was found - that new tenant in addition to the other 2 tenants whom you originally rented with are all happy and living in the flat.
3. The Administration fee we charge is to cover your tenancy costs and is very similmar to that charged by most agents.
We are sorry that you are not happy but feel we act in a professional manner at all times and like to think we have a great relationship with most of our tenants.
We wish you well for the future in your home.
Regards,
Andrew Black
Director