“Do not use this agency. When leaving the property I ......”
1 Star Review
Aug 28,2014
By:
'c'
Aug 28,2014
Branch: Bourne, 12 North Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PE9
Branch: Bourne, 12 North Street
Lettings (as a Tenant)
Postcode: PE9
4
people found
this helpful
Do not use this agency. When leaving the property I grafted my "*" off to clean the house. There were no issues when I left, but they charged me half my deposit 300 quid. To send in a cleaner when I left. They wanted the oven to be in a brand new condition which isn't possible on an oven over 3 years old atleast. There was no damage to the house in any way shape or form. When leaving the property a cleaner should be complementary. I've rung around an no cleaner charges 300 quid to clean an oven. I accepted the terms coz I need money now and can't afford to sit it out. Check out fee of 30quid and on top of that they even charge to give your next landlord a reference
What agent could do to change your mind?
Not charge me 300 quid for nothing
Attached Filesnbsp;
Comment on agent fees
Disgraceful
4
people found
this helpful
Was this helpful?
Yes
In respect of the agency fees, our overall approach in respect of ALL fees (to both landlords and tenants) is for them to be fair and reasonable. We are transparent with the fees that are charged and full written breakdowns are given at appropriate times. You will have previously signed documents confirming your awareness and acceptance of any exit fee. In the market place we know the fees we charge are considerably less than our local competitors, for which we receive regular compliments. Our application fees are in some cases less than 50% of those of other agents, for example.
I absolutely respect your right to comment on the service. I would, however, argue if reviews are to add value in the decision making process of other potential tenants that they should be honest and factual.