Dale and Collins
Stoke On Trent, Stoke on Trent, ST3
4.4/5, 13 reviews
85% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
80% lettings fee satisfaction



Property Features


“Dale & Collins' office in Longton. A complete shambles of a ......”

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Aug 27,2014
Minithumbdown
By: 'Patrick'
Aug 27,2014
8 people found
this helpful
Dale & Collins' office in Longton. A complete shambles of a business!

My partner and I, both professionals on a very respectable income. decided we needed a new place to rent. We googled local estate agents and we decided to go into the office in Longton, anyone familiar with this particular branch, will agree when I say the inside looks like a teachers staff room... Say no more.

We walked in and received a overall look of confusion from the employees within the office. After an awkward moment of silence, the lady nearest us on the desk just said "Hello, yes?"

When we told her that we we're interested in a house to let she immediately pointed out how she has "nothing to do with lettings" and she "ran sales"... she then pretty much threw us a two paged print out, which was no more detailed than the nutritional value of food on a McDonald's wrapper. She smugly pointed out the "cheapest letting" and proceeded to sit down at her 'high fashion' IKEA desk.

So, still stood in the door way, she added "you can take that home if you'd prefer to just call us with the property your interested in".

My partner spoke before I could even think how to respond to her attitude. And we promptly left.

Now I would just like to say on a side-note, we were looking for houses in the £500-£600 PCM margin, so I'll gladly announce that due to such marvellous customer and sales skills we will happily be spending our money else where.

Honestly If you can't get a house from a different agency, try private. I'd avoid this place like the plague...

Good riddance to bad rubbish!!
Was this helpful? Yes
By: Craig Sigley
Oct 17, 2018
I think the snobby comments and general tone of this review weaken the value of the feedback. I have only ever received the highest standard of service from this firm and have successfully recommended others to use them. They balance professionalism with friendliness perfectly. Have no fear in using Dale and Collins - they are outstanding.

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Opening Hours
Address

Dale and Collins
2 Edensor Road
Stoke on Trent
Staffordshire
ST3 2NU
01782 598 777

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £97,250 £275,000
Lettings 100% 80% £500 £595
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 2 0 6 1 1 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“I recently marketed my property with Dale and......”

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May 16,2021
Minithumbdown
By: 'Gordan'
May 16,2021
0 people found
this helpful
I recently marketed my property with Dale and Collins however due to circumstances outside of their control the property didn’t sell. However for 5 weeks now I have been trying to get them to remove the ‘for sale’ sign. I have spoken to them several ...
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“The service I received when arranging a renta......”

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Jan 22,2020
Minithumbup
By: 'Catherine'
Jan 22,2020
0 people found
this helpful
The service I received when arranging a rental property was certainly the best I have ever had, whether renting or buying over the years. All of the staff were friendly, keen to help and completely professional I could not have asked for better treatment. Special ...
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“house sale...”

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Apr 13,2018
Minithumbup
By: 'sarah'
Apr 13,2018
0 people found
this helpful
cant fault all of the staff that helped me to sell my property really helpful and friendly i would highly recomend this estate agent to anyone who wants to sell their property....
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Comment on agent fees
excellent
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“We have used Dale & Collins as our letting agent for ......”

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Mar 02,2018
Minithumbup
By: 'O'Neill'
Mar 02,2018
0 people found
this helpful
We have used Dale & Collins as our letting agent for the past three years and during that time we have been impressed with the service offered by all the staff in the Lettings Department. Jackie really does a brilliant job and any problems are dealt ...
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Comment on agent fees
Very Fair
Was this helpful? Yes
By: Jackie Lee
Mar 05, 2018
View all comments (1)
Thank you for your comments - that's lovely to read. We really do have a great team around us, helping to resolve any issues that might crop up. We're really proud of our excellent staff and supporting contractors. ...

“Sharon assisted me with the purchase of 2 Holly Place. She ......”

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Feb 16,2018
Minithumbup
By: 'Manwar'
Feb 16,2018
0 people found
this helpful
Sharon assisted me with the purchase of 2 Holly Place. She provided a very friendly and helpful service along with her colleague Kirsty. Very professional and courteous and would highly recommend them both. Wonderful telephone manner and extremely patient. Dave was also very helpful and gave ...
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Comment on agent fees
Not applicable
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“Fantastic support from all members of staff in particular Clare ......”

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Aug 19,2017
Minithumbup
By: 'Ian'
Aug 19,2017
2 people found
this helpful
Fantastic support from all members of staff in particular Clare and Tracy. A stressfull move made easy. Thank you all so much....
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“Can't fault the staff. All the office staff were very ......”

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Aug 16,2017
Minithumbup
By: 'Bruce'
Aug 16,2017
1 people found
this helpful
Can't fault the staff. All the office staff were very keen to help in any way from providing the right tennant and understanding the contract to managing the documentation and rent collection. It was a very easy process to be involved with as a landord ...
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Comment on agent fees
Very competitive
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“Can't fault this estate agent. I have dealt with them ......”

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Jun 27,2017
Minithumbup
By: 'AN'
Jun 27,2017
1 people found
this helpful
Can't fault this estate agent. I have dealt with them quite a few times and their friendly but professional team has alway kept me fully up to date through the whole process. As we all know selling and buying a property isn't the easiest of ...
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“I rented a property from Dale & Collins from 2014-2017, my ......”

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Jun 01,2017
Minithumbup
By: 'Shani'
Jun 01,2017
1 people found
this helpful
I rented a property from Dale & Collins from 2014-2017, my first home on my own! The ladies in the office were a massive help and support. I didnt have a clue where to start and the fact i had poor credit didnt help my situation ...
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Comment on agent fees
fair
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“We have used Dale and Collins 3 times now, The team ......”

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Apr 05,2017
Minithumbup
By: 'Mr'
Apr 05,2017
1 people found
this helpful
We have used Dale and Collins 3 times now, The team there are absolutely fantastic. We would recommend them to anyone thinking of selling their home....
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Comment on agent fees
The fees were brilliant.
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“Trust this estate agency!The recent sale of our property ......”

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Dec 14,2016
Minithumbup
By: 'Michael'
Dec 14,2016
3 people found
this helpful
Trust this estate agency! The recent sale of our property was handled by Dale and Collins of Longton with extreme professionalism and with the knowledge that moving is usually stressful to both the vendors and purchasers We can state without doubt that, as much as ...
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Comment on agent fees
Fees are competetive and only paid upon completion.
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“I had a completely different experience than the gentleman above. ......”

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Oct 24,2016
Minithumbup
By: 'Tim'
Oct 24,2016
2 people found
this helpful
I had a completely different experience than the gentleman above. Staff were professional, helpful and got an offer on my house within a week.... Invaluable help during the negotiating with solicitors and the other staff were efficient and all really experienced. Just a note that ...
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Comment on agent fees
Excellent value for money.
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“Dale & Collins' office in Longton. A complete shambles of a ......”

Share on :
Aug 27,2014
Minithumbdown
By: 'Patrick'
Aug 27,2014
8 people found
this helpful
Dale & Collins' office in Longton. A complete shambles of a business! My partner and I, both professionals on a very respectable income. decided we needed a new place to rent. We googled local estate agents and we decided to go into the office in Longton, ...
read full review
Was this helpful? Yes
By: Craig Sigley
Oct 17, 2018
View all comments (1)
I think the snobby comments and general tone of this review weaken the value of the feedback. I have only ever received the highest standard of service from this firm and have successfully recommended others to use them. They balance professionalism with friendliness perfectly. Have no fear in using Dale and Collins - they are outstanding. ...
No fees information available
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Awards won by Dale and Collins, Stoke on Trent ST3 2NU


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