Hanover Shine Ltd
Harrow, HA2
4.8/5, 101 reviews
93% recommended
85% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
98% lettings fee satisfaction

“What a bunch of useless individuals. Again, same story that ......”

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Jun 12,2011
Minithumbdown
By: 'Wez'
Jun 12,2011
2 people found
this helpful
What a bunch of useless individuals. Again, same story that was more than happy to take my money, but when something went wrong with the tenants, he simply did not want to know about it washing his hands of the subject.

I wouldn't touch them with the stickiest of sticky sticks.
Was this helpful? Yes
By: Robert Shine
Aug 01, 2011
We assume this post is from a Landlord who has instructed us on a Let-only, or Introduction- only basis, who now that he has encountered an issue with his tenancy, expects us to provide him with a service that he has not paid for free of charge. Hanover Shine is a professional Residential Letting and Management Agent. We greatly value all of our clients and always provide a high quality service. We would gladly look after the management of any tenancy for a fee, but will not do so without being paid, as this would be hugely unfair to all of our Landlords who do pay for the service.

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Opening Hours
Address

Hanover Shine Ltd
13 Northolt Road
Harrow
Middlesex
HA2 0LH
020 8422 3321

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 85% 99% £100,000 £152,000
Lettings 100% 98% £700 £1,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
32 3 58 4 0 0 0 0 4 0
Areas covered
  • HA1
  • HA7
  • HA9
  • UB5
  • HA2
  • HA8
  • HA0
  • HA1
  • HA3
  • HA2
  • WD3
  • HA3
  • HA5
  • HA4
  • WD17
  • HA5
  • HA6
  • HA6
  • WD18
  • HA7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties

“The worst letting agency ever to deal with.......”

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Oct 21,2020
Minithumbdown
By: 'Mahmoud Elsayed'
Oct 21,2020
1 people found
this helpful
The worst letting agency ever to deal with. My partner and I rent their flat 5 Sherbourne House in the matter of urgency for 6 months until I purchase my own place as I had previous house sale failed due to the seller's chain. We did not ...
read full review
Was this helpful? Yes
By: Robert Shine
Oct 21, 2020
View all comments (1)
Dear Mahmoud. Your review simply confirms your vindictiveness. As already explained at length, our small claim of £100 against your deposit was not in any way personal. We were simply doing our job, using the evidence we had to hand from the professional third-party inventory/schedule of condition and check-out report. You did not agree with the findings therein, so a dispute was raised over the £100 and was then ultimately decided in your favour. You should be happy! This is exactly why ...

“I have been associated with Hanover Shine as ......”

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Feb 06,2020
Minithumbup
Kim
Fiona
By: 'Dhiren'
Feb 06,2020
0 people found
this helpful
I have been associated with Hanover Shine as a tenant in Harrow for a period of seven years (2012-2019). I can definitely say that they are very professional and neutral to both tenants and landlords. My special thanks goes to Kim and Fiona who have ...
read full review
Was this helpful? Yes

“Trustworthy, professional and friendly...”

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Dec 15,2019
Minithumbup
By: 'Liam O'Meara'
Dec 15,2019
0 people found
this helpful
My experience with Hanover Shine, from the initial viewing, through six years of property management and the eventual check-out process, was never anything but positive. They are a trustworthy and professional firm, but one with a friendly and approachable attitude at all stages of the ...
read full review
Was this helpful? Yes
By: Robert Shine
Dec 16, 2019
View all comments (1)
Hi Liam. Thank you very much for your kind words and positive review. We strive to provide a very good service and it's great when that's acknowledged and to know that our efforts are appreciated. We hope you are all settling into your new home and that your time there is equally positive. Have a great Christmas and a happy and healthy New Year and 2020! :) ...

“Highly Recommended...”

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Dec 05,2019
Minithumbup
Robert Shine
Kim
By: 'Natalie Dixon'
Dec 05,2019
0 people found
this helpful
I have used Hanover Shine as Managing Agents for my flat in Harrow for almost 20 years. They have provided a brilliant service - helpful, friendly & efficient. I highly recommend them....
read full review
Was this helpful? Yes
By: Kim Badol
Dec 05, 2019
View all comments (1)
Thank you Natalie, much appreciated! ...

“I've rented out a flat through Hanover Shine ......”

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Nov 12,2019
Minithumbup
Robert Shine
Kim
By: 'Maggie Wilkins'
Nov 12,2019
0 people found
this helpful
I've rented out a flat through Hanover Shine since 2007 and cannot praise the team highly enough. Robert's experience and advice have proved invaluable over the years. Fiona and Kim have been friendly, efficient and, as I don't live in the area, have on many occasions ...
read full review
Was this helpful? Yes
By: Robert Shine
Nov 13, 2019
View all comments (1)
Thanks so much Maggie for the opportunity to work for you for the past 12 years and the glowing review. We very much appreciate you taking the time and wish you all the very best for the future. You know where we are if we can ever be of service in the future. Kind regards, Robert. ...

“Hanover Shine have been letting out our flats......”

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Oct 03,2019
Minithumbup
Kim
Robert Shine
By: 'John Cassidy'
Oct 03,2019
0 people found
this helpful
Hanover Shine have been letting out our flats for many years and we have always received excellent service from Robert and his staff. Kim in particular goes over and above to ensure that the needs of both the Landlord and the Tenant are always met. ...
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Was this helpful? Yes

“I’ve been with HanoverShine over 8 years and ......”

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Aug 30,2019
Minithumbup
Kim
Fiona
By: 'Nadim Mansur'
Aug 30,2019
0 people found
this helpful
I’ve been with HanoverShine over 8 years and would like to thanks them for their best ever services, professional friendly and their ability to respond to any concerns promptly is just outstanding.! Kim Rob and Fiona are the best people I’ve ever experienced in ...
read full review
Was this helpful? Yes
By: Kim Badol
Aug 31, 2019
View all comments (1)
Thank you very much Nadim, it has been a pleasure dealing with you for the past 8 years and we all wish you the best for the future! ...

“A long-term successful partnership...”

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Aug 29,2019
Minithumbup
Fiona
Kim
By: 'Mary Warner'
Aug 29,2019
0 people found
this helpful
I've used Hanover Shine for many years and recommend them wholeheartedly. Robert Shine took me under his wing when I was learning the ropes as a landlady and I can depend on him and his team to act swiftly and professionally when anything needs sorting ...
read full review
Was this helpful? Yes

“A top notch trustworthy outfit ......”

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Aug 12,2019
Minithumbup
By: 'Neil Brooks'
Aug 12,2019
0 people found
this helpful
A top notch trustworthy outfit who are friendly, efficient and above all human. They are equitable and have provided some good advice regarding the rental of the property. Highly recommended....
read full review
Was this helpful? Yes

“I have just ended an 18 month tenancy with Ha......”

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Jul 02,2019
Minithumbup
By: 'Andrea surkes'
Jul 02,2019
0 people found
this helpful
I have just ended an 18 month tenancy with Hanover Shine and during that time if I had any worries or questions whoever I dealt with at Hanover Shine looked after me and dealt quickly with any issues. Thank you Hanover Shine!...
read full review
Was this helpful? Yes
By: Robert Shine
Jul 02, 2019
View all comments (1)
Hello Andrea, and thank you for taking the time to post some nice words about us. We really do appreciate it and wish you all the very best in your new home :) ...

“review...”

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Jun 12,2019
Minithumbup
Kim
By: 'D and J'
Jun 12,2019
0 people found
this helpful
Hello, We have started a letting business with those lovely people from Hanover Shine in April and by June we moved in a nice flat to live. Would like to say a Big Thank you to Kim especially! Brilliant lady to do business with! Also, ...
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Comment on agent fees
There was no fee for the agent.
Was this helpful? Yes
By: Robert Shine
Jun 12, 2019
View all comments (1)
Thank you very much Jeanina for the positive review. It's always lovely to hear from a happy new Tenant and to know that we have done our job well. We are delighted to have been able to secure the flat for you and hope that you and Denniss are settling in and enjoying your new home :) ...

“4 years of excellent service...”

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Apr 30,2019
Minithumbup
Kim
Robert Shine
By: 'Marius'
Apr 30,2019
0 people found
this helpful
During our 4 years of tenancy with Hanover Shine everything was dealt with promptitude and professionalism. A big thank you to Kim, Fiona and Robert....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Kim Badol
May 01, 2019
View all comments (1)
Thank you Marius, you were great tenants and it has been a pleasure dealing with you both over the last 4 years. We all wish you all the very best for the future. ...

“Great professional service...”

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Nov 26,2018
Minithumbup
Fiona
Kim
By: 'Bill S'
Nov 26,2018
0 people found
this helpful
From my first contact with Hanover Shine and during the 7 years of their property management of the same apartment in which I have lived since February 2012, have received excellent service. Any maintenance work has been handled both quickly and efficiently, with a very proactive landlord. ...
read full review
Comment on agent fees
From a tenant’s perspective, excellent. Low administration fee at lease issuance.
Was this helpful? Yes
By: Robert Shine
Nov 26, 2018
View all comments (1)
Thank you Bill for you very kind glowing review. We will miss having you as a Tenant and wish you all the very best for you new chapter in sunnier climes. That sangria invitation does sound good. Salud! :) ...

“Excellent Service...”

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Sep 03,2018
Minithumbup
By: 'PB'
Sep 03,2018
0 people found
this helpful
Hanovershine has been excellent throughout my five years of tenancy. They have been prompt to address any issues that were reported during the tenancy. They were considerate and even put in an additional chain lock to protect my little son from opening the main door. ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Excellent...”

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Aug 07,2018
Minithumbup
Robert Shine
Kim
By: 'malcolm.brydon@outlook.com'
Aug 07,2018
0 people found
this helpful
Hanover Shine are brilliant and completely take the stress out of moving in to premises and moving out. Staff are really helpful, experienced and knowledgeable. Documents for signing well prepared and without delay and staff always available to respond to questions however trivial they seem. ...
read full review
Comment on agent fees
Extremely competitive
Was this helpful? Yes

“Excellent Service...”

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Jun 20,2018
Minithumbdown
Robert Shine
Kim
By: 'Jay S'
Jun 20,2018
0 people found
this helpful
Robert and the team have consistently surpassed my expectations of an estate agents. What has pleased me most is that they are very commercial in decision-making which produces a win-win solution for both tenant and landlord. Hanover Shine are responsive to calls and emails and ...
read full review
Was this helpful? Yes
By: Robert Shine (Director)
Jun 21, 2018
View all comments (1)
Thank you for taking the time to post this positive review Jay. It really means a lot to know that our efforts are appreciated, especially as we know how busy you are. As our Landlord client, we work for you. However, keeping your Tenant happy at the same time - perfect! Have a great day :) ...

“Renting a flat...”

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Jun 20,2018
Minithumbup
Hayley
Kim
By: 'Kerri'
Jun 20,2018
0 people found
this helpful
Hayley helped us to find a great flat. She was friendly and helpful on the viewing. She worked hard to chase our references for us, putting in a lot of time and effort. Overall, the team were very professional and I would definitely recommend this ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Moving in...”

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Jun 20,2018
Minithumbup
Kim
Hayley
By: 'Y Gindail'
Jun 20,2018
0 people found
this helpful
Very proffessional and effective service, I was kept updated every step of the way, and I am very happy with my new home! I would highly reccomend to others!...
read full review
Comment on agent fees
Fees were very good
Was this helpful? Yes

“Tenants Review...”

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May 28,2018
Minithumbup
By: 'FionaW'
May 28,2018
0 people found
this helpful
I found Hanover Shine to be helpful and easy to communicate with. The end of tenancy was dealt with the minimum of fuss and deposit return was quick and easy....
read full review
Comment on agent fees
I found the fees to be reasonable
Was this helpful? Yes

“Excellent all round service...”

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Apr 03,2018
Minithumbup
Robert Shine
Kim
By: 'SK'
Apr 03,2018
0 people found
this helpful
I have used Robert Shine to let me property over the last 3 years; I have found them to be highly efficient, helpful and the source of excellent tenants. Robert in particular is an extremely helpful individual who puts his clients needs foremost. His style is ...
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Comment on agent fees
very reasonable
Was this helpful? Yes
By: Robert Shine (Director)
Apr 03, 2018
View all comments (1)
Thank you for your business and for the very kind review. We always strive to provide a high quality service and it's great to hear that our efforts are appreciated and hearing so motvates us to improve even further. ...

“Rented for 3 years...”

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Mar 21,2018
Minithumbup
Robert Shine
Hollie
By: 'HarrowTenant'
Mar 21,2018
0 people found
this helpful
I rented a property for 3 years through Hanover Shine. I found them to be helpful, straightforward and genuine from the start. Robert was also willing to help with a problem with the property management company and with some noisy neighbours when he didn't have to. ...
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Comment on agent fees
I can't remember the fees.
Was this helpful? Yes

“Hanover Shine have found me 3 excellent tenants in the past 5 ......”

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Jan 23,2018
Minithumbup
Robert Shine
Kim
By: 'Stuart'
Jan 23,2018
0 people found
this helpful
Hanover Shine have found me 3 excellent tenants in the past 5 years. Everything always goes smoothly and there's never been any time when my property is vacant. Great work by Robert and the team! I thoroughly recommend Hanover Shine to any potential landlords who want great ...
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Comment on agent fees
Agents fees were very competitive.
Was this helpful? Yes
By: Robert Shine (Director)
Jan 24, 2018
View all comments (1)
Thank you for a great review Stuart. We really appreciate your continued business and for taking the time to spead the Hanover Shine word! :) ...

“Really helpful, went out of your way to sort things ......”

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Jan 06,2018
Minithumbup
Hayley
Kim
By: 'Sadiq'
Jan 06,2018
0 people found
this helpful
Really helpful, went out of your way to sort things out. Great customer service definitely a 👍🏿. Will definitely recommend your services...
read full review
Comment on agent fees
Great
Was this helpful? Yes

“Very happy with the way the process of renting my ......”

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Dec 19,2017
Minithumbup
Kim
Robert Shine
By: 'Tumini'
Dec 19,2017
0 people found
this helpful
Very happy with the way the process of renting my first flat went, so happy that I stayed there for 6 years before moving into my own place. During that time the team at Hanover Shine went above and beyond to help iron out issues that ...
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Comment on agent fees
Fees are reasonable.
Was this helpful? Yes
By: Robert Shine (Director)
Dec 19, 2017
View all comments (1)
Thank you Tumini for your kind words and glowing review. We hope your onward move into your first time purchase went smoothly and that you are enjoying settling into your new home. Wishing you all the very best for the future and if we can ever help, we would be delighted to do so! Have a wonderful Christmas and a happy, healthy and prosperous 2018! :) ...

“I have been with HanoverShine for over 8 years and the ......”

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Dec 19,2017
Minithumbup
Robert Shine
Hayley
By: 'Graeme McGowan'
Dec 19,2017
0 people found
this helpful
I have been with HanoverShine for over 8 years and the Team were - as always - amazing during my recent and hopefully last move. Brilliant customer service and wonderful people. Apologies for the delay in writing this due to manic work schedule....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Hayley Badol
Dec 20, 2017
View all comments (1)
Hi Graeme, thank you so much for this lovely review. As always, all of us here at Hanover Shine are delighted you were happy with our services. You are a wonderful tenant. ...

“Finding a home in a city which new for you, ......”

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Nov 29,2017
Minithumbup
Hayley
Kim
By: 'Himanshu'
Nov 29,2017
0 people found
this helpful
Finding a home in a city which new for you, is always a big trouble and takes lots of energy. But with agents like Hayley and Kim we had a very good and nice experience from start to end....
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Comment on agent fees
Good
Was this helpful? Yes

“We found the Letting agent Very cooperative in behavior. Ready ......”

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Nov 28,2017
Minithumbup
Hayley
Kim
By: 'Namrata Khatri'
Nov 28,2017
0 people found
this helpful
We found the Letting agent Very cooperative in behavior. Ready to help any time with Good professionalism. It was a nice experience. All the best Hayley and Kim Badol....
read full review
Comment on agent fees
Not very high in comparison with others.
Was this helpful? Yes

“For various reasons we became accidental landlords of my late ......”

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Oct 23,2017
Minithumbup
Robert Shine
Kim
By: 'Owen'
Oct 23,2017
0 people found
this helpful
For various reasons we became accidental landlords of my late mother's maisonette. A good friend recommended Hanovershire & Robert took us gently though the process of what to expect & almost immediately provided us with tenants, who have been there 6 years. The tenancy is an annual fixed ...
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Comment on agent fees
Good
Was this helpful? Yes

“Fantastic service from Hanover Shine team. They were attentive and ......”

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Oct 12,2017
Minithumbup
Fiona
Kim
By: 'Andrea and Anna'
Oct 12,2017
0 people found
this helpful
Fantastic service from Hanover Shine team. They were attentive and professionals at all time, were always contactable to answer any questions and clarify each step. We always got a prompt response and we really appreciate the wonderful service provided to us. Quickly and assertive. 100% satisfaction ...
read full review
Comment on agent fees
good
Was this helpful? Yes

“All the staff at Hanover Shine represent the best in ......”

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Oct 06,2017
Minithumbup
By: 'GJMcG'
Oct 06,2017
0 people found
this helpful
All the staff at Hanover Shine represent the best in customer service and satisfaction. A great team and wonderful people....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Graeme McGowan
Oct 06, 2017
View all comments (1)
I might just add "Probably the best estate agent on the Planet" ...
No image available Kim
(59)
Staff picture Robert Shine
(51)
No image available Hollie
(12)
No image available Hayley
(11)
No image available Fiona
(7)

Landlord Fees

Overall Fees
8% (inc. VAT), On Completion (Fees are negotiable)

Letting Fee:
Charged at the rate of 8%, plus VAT (charged at the prevailing rate), of the full rent payable for the full term of the tenancy during the first twelve month period, and deducted full-term in advance. Should the tenancy renew into a second year, our second year letting fee will be charged at the reduced rate of 6%, plus VAT, and then again at 5%, plus VAT, should the tenancy continue into a third year and beyond. All fees are payable term in advance.

Rent Collection:
Charged in addition to our Letting Fee, at the rate of 2%, plus VAT (charged at the prevailing rate), and deducted pro rata, each time rent is paid to the Landlord.

Property Management (includes Rent Collection)
Charged in addition to our Letting Fee, at the rate of 5%, plus VAT (charged at the prevailing rate), and deducted pro rata, each time rent is paid to the Landlord.

Last updated on 13/06/2019, 12:15 PM by Robert Shine, Director


Tenant Fees

Tenant Fees
0% (inc. VAT), On Completion

We do not charge fees to Tenants! The Tenant only pays rent and deposit, the latter of which is limited to a maximum of five week's rent.

Last updated on 13/06/2019, 4:39 PM by Robert Shine, Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you are not happy with any aspect of our service, you can make a formal complaint in any of the following ways:

In writing:
The Managing Director
Hanover Shine Ltd
13 Northolt Road
Harrow
Middlesex
HA2 0LH

By email:
complaints@hanovershine.co.uk

It will assist our investigation if you could provide us with as much information as possible about your complaint. Examples of information that would be appreciated is as follows:

• Property address
• The name(s) of the person(s) you have dealt with
• Full description of your complaint
• Copies of all relevant documents
• Your contact information

What will happen when we receive your complaint?

We will try to resolve your complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide you with our final response within 10 working days, we will advise you in writing and then provide you with regular updates until our final response is issued. On receipt of your complaint we will:

• Record your complaint on our records
• Confirm receipt of your complaint in writing
• Correct any mistakes we have made
• Notify you of the outcome of our investigation

Our Response

If we are unable to resolve your complaint within 4 weeks, we will write to you explaining the reason for the delay and let you know when we expect to be able to send you a final response.
Last updated at 3:11 PM 13/06/2019 by Robert Shine

Awards won by Hanover Shine Ltd, Harrow HA2 0LH


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