We were duped a bit by the sales negotiator, who promised the house we were renting would be unfurnished, be repainted and have the fence fixed and garden fixed up. None of these things happened, plus the heating didn't work. The negotiator was one of the directors Wayne Duck, who was very available before we signed a contract and then never returned any calls after the contract was signed.
It is impossible to get hold of anyone at Duck And Hedges once they have your money, as everything is screened behind a phone answering system (except the sales line). You have to take a day off work and go to the office and insist on seeing someone and then the problem takes for ever to resolve.