Admittedly when we first used D+H four years ago on moving to London some of their service provisions were not what I had hoped for. However, they have taken measures to improve and have responded well to feedback. They now provide a good, responsive and courteous service that I am happy to pay for. Naomi Ryan in particular was very helpful with a recent issue that arose with our property. She was polite, efficient and prompt and I will be directing any future issues I have through her.