Property Moves is an independent company established in 1993, our main aim is to offer the highest level of service in a competitive market place. We are not saying that we don't ever make mistakes, however if one does occur we look to proactively deal with the situation. It maybe obvious to say but a large part of our role being a Residential Lettings and Management company is to deal problems, these are mainly in the area of maintenance and checkouts/deposit refunds where often the landlord and tenant(s) cannot agree on a certain matter. We would love to be able to say that we can keep everybody happy and throughout any process we have a duty of care to all parties but in reality we are dealing with different personalities and opinions.

Thank you for taking the time to post a review, I am sorry you were disappointed in the level of service provided, I will deal with your points in order:

We market many properties throughout the year and I would love to say that each member of staff knows everything about every property but this will never be the case, however they are taught to call the office or the landlord if unsure of the answer as this will mean the correct response is given.

I am sorry you felt the property was not upto standard when you moved in. On each let we do we always endeavour to present them to the highest possible standard but it seems on this occasion certain issues may have been overlooked.

At the time of you taking the property it was indeed For Sale, we were under the impression that the landlord would withdraw it from the sales market when we had found a tenant but they decided to sell it as an ongoing investment with you as tenants in residence. It has since been sold and the new owners have instructed us to continue managing the property meaning if you so wish you should be able to stay in the property longer term.

With regards to your move date, the landlord was organising works direct with his contractor but got the dates wrong. We were disappointed that there was a need to delay it as appreciate plans would already be in place, unfortunately though this was a situation out of our control but take on board the points you raise about how it was communicated.

With regards to advising only one person about the situation, we do make one person the lead tenant which was explained at the time of taking the property. This then saves us and you having the same conversation 4 times with each individual person, then any information can be communicated by that person throughout the rest of the group.

Feedback to a small business like ours is very important whether positive or negative, this helps us improve our service and ensure the highest standard is being offered at all times.

I wish you all the best for the remainder of your tenancy and should you extend it as a goodwill gesture we will waive an extension fee payable.

Regards

Graham