“Almost 8 weeks after moving out still not recieved our deposit ......”
1 Star Review
Aug 19,2014
By:
'Steve'
Aug 19,2014
Branch: Cheltenham, 3 Ormond Terrace
Regent Street
Services: Lettings (as a Tenant)
Rent PCM: £580
Would you recommend?: No
Postcode: GL2
Branch: Cheltenham, 3 Ormond Terrace
Regent Street
Lettings (as a Tenant)
Rent PCM: £580
Postcode: GL2
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Almost 8 weeks after moving out still not recieved our deposit back we have not recieved any calls from him he occasionally e-mails about once every 1-2 weeks. We have to continually ring him only to leave countless answerphone messages requesting call back which never happens. He seems totally uncomitted to any standard of customer service. We have requested a managers number and complaints number but so far nothing. To put it bluntly he is pretty much ignoring us!!!!
Comment on agent fees
We were charged ‚£125 for a 6 month extension to our contract where as most other agents we have dealt with charge ‚£50 also had to pay 6 mobths rent up front each term of tenancy as they wouldnt accept credit rating which was fine with new agents.
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