Very quick to take your deposit and put you into a property, however once you are in the customer service is disgraceful.
To get hold of them to answer questions, etc is a nightmare.
When you leave the property, in my opinion they are reluctant to give you back your deposit. Although they state that you are allowed to be there for the final inspection, they made this near impossible. The house was left in immaculate condition, and they picked up on the tiniest things (1 solitary cobweb, a sticky patch on the kitchen worktop and a drip mark on the window).
Their telephone manner is shocking, the majority of people that I have spoken to have been exceptionally rude. I am writing a formal letter of complaint.