“Aaron managed a brand new flat and brand new house ......”

Aug 18,2014
By: 'shahed'
Aug 18,2014
4 people found
this helpful
Aaron managed a brand new flat and brand new house of ours for a few years. In that time the different tenants they placed in our flat caused numerous damage to it. The last tenants left it dirty and unclean, Aaron asked for the keys to clean it, they didn't, took the flat back off them and spent over £1000 repairing it back to a decent condition. They refused to give us the last tenants deposit and hadn't registered it with a tenancy deposit scheme for us to try get it.
The house was let to a family that stayed there around 5 years claiming benefits,we wanted them evicted and aaron said they couldn't because the tenants owed aaron money. The payments to us were consistently late and not always the full amount. When we decided to manage the house ourselves and went to inspect the house, major alterations had been made to the building without our knowledge or consent. The open plan living dining area was walled up to make a bedroom, the garage was made into a play area for their children and they had cut a doorway themselves through a load bearing wall, several other modifications had been made to the electrics and plumbing without our knowledge or consent. The tenants said they asked aaron if the mods could be made and aaron said we, the owners, had given permission. Total lie, they did not ask us for these mods to be made, all they asked is if they could redecorate ie paint. Aaron had been lying to the tenants and us. When we took the house back from the tenants it took 3 months and £7000 to return the house to its original condition.
The account statements for both properties were handed to our accountant as they made no sense to us or the accountant, who eventually found aaron owed us nearly £10,000 that aaron had received and not paid to us for both properties over the years.
After being in touch with solicitors, sheriffs,trading standards and even the police, we were informed aaron were known to the sheriffs and trading standards, they had been performing like this for years, but there was nothing they could do due to the laws in Scotland.
We acknowledge the huge costly mistakes we made in not reclaiming our properties from aaron sooner, it was a very severe lesson learnt. The biggest shame is that due to the laws in Scotland, nothing could be done to stop Aaron properties trading and reclaiming our costs from them.

Cannot stress enough what a huge risk you would be taking by letting Aaron properties manage your properties. This company alone deserves the attention of investigation by TV's Dominic Littlewood and highlights the need for regulation of letting agents.
What agent could do to change your mind?
We dealt with several agents that worked here, the main ones and last two being Mo and Asif. Over the years we were told different company policies that seemed to change often. Notably, when we first signed with them, they informed us that if the tenant didn't pay the rent, Aaron would pay us and recover the costs from the tenants themselves. When we wished to evict the tenants of one of our properties we were told that they couldn't because they owed Aaron money and if they left then they may not be able to recover the money owed to them. A couple of years later when rent was in arrears for consecutive months, or not the full amount, we were informed that Aaron do not pay the landlord if the tenant falls into arrears which is why they were not paying us. Even though the tenant was breaking the terms of the contract, no action was taken on Aarons part as property managers.
Attached Files
Comment on agent fees
The fees were a flat rate of ‚£50, however as they did not perform inspections, did not inform of us of any of the dangerous structural changes or modifications to the wiring, plumbing and heating, did not have an inventory, did not produce clear rent statements, did not make regular rent payments to us, did not ensure the properties were left in a clean, safe condition-I would say they did not deserve the fees.
Was this helpful? Yes
By: Argee
Aug 30, 2015
Shahed, have you thought of contacting Landlord Accreditation Scotland? This institution has authority I think to investigate letting agents whose practice may not be commensurate with published standards. It might be worth a try.

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Aaron Properties

584 Cathcart Road Glasgow
City of Glasgow
G42 8AB

0141 423 7073

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