I found Fineholm terrible from start to finish. From the first point of contact their attitude has been rude and curt, most certainly not helpful or friendly. We had numerous issues with our property and when attempting to resolve this we were given the same response time and time again, in effect going around in circles and making no progress. We were left with no heating and hot water several times and at one point had to vacate the property and stay with family to get some heat (all during a terrible winter). This was a terrible experience not least as our daughter was only 2 years old. We are still trying to resolve the issues with them even though we vacated last year!
The attitude of the manager is appalling, clearly demonstrating unprofessionalism. I would never use them again and continue to share my terrible experience of them with people looking for letting agents. Do not use, ever!