We had nothing but problems from the start with Acorn. The girls at the local branch were fine, but any dealings with head office such as when the fridge broke down took weeks of us contacting them again and again to try and resolve the problem. Each time we called we had to repeat ourselves and re-lay the information as they never seemed to have a record of our previous contacts.
On moving out of our property they were supposed to re-pay our deposit within 10 working days and inform us of any deductions they wished to make. 7 weeks on we have still not received our deposit back nor have they listed any deductions despite us contacting them on a weekly basis.Every time we contact them regarding this they seem to have an 'I don't give a S**t' attitude. We have now had to get the TDS involved. A stress which should never have happened.
Never let from this company!!!