50% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
20% lettings fee satisfaction
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2024
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Aug 15,2014
Aug 15,2014
3
people found
this helpful
this helpful
I have rented through Groves on two occasions now, once as a student and once as a professional and find them completely non-value for money. Most recently, upon finding a house advertised by them both myself and my housemate each paid an agency fee of £415 - What do we get for this fee? A reference. That is the only service Groves supply us with. Our landlord resides in London but full management of the property is through her. Groves do not even hold keys. Any maintenance issues, lock-outs, rent queries need to be done through the landlord, Groves flat out refuses to entertain any kind of service in these areas. I was having trouble getting in touch with my landlord to discuss leaving the property so I got in touch with Groves understanding the arrangement but not sure who else to call. I was bluntly told it was nothing to do with them, they only find the tenants and supply a reference. What did I pay them for??
What agent could do to change your mind?
Lower your fees! I feel that I have got nothing from you for what I paid, nothing at all. As far as I'm concerned I feel like I've paid for being 'found', shouldn't it be the landlord paying for this??Attached Filesnbsp;
Comment on agent fees
Nothing short of extortionate. I have rented through Groves on two occasions now, once as a student and once as a professional and find them completely non-value for money. Most recently, upon finding a house advertised by them both myself and my housemate each paid an agency fee of ‚£415 - What do we get for this fee? A reference. That is the only service Groves supply us with. Our landlord resides in London but full management of the property is through her. Groves do not even hold keys. Any maintenance issues, lock-outs, rent queries need to be done through the landlord, Groves flat out refuses to entertain any kind of service in these areas. I was having trouble getting in touch with my landlord to discuss leaving the property so I got in touch with Groves understanding the arrangement but not sure who else to call. I was bluntly told it was nothing to do with them, they only find the tenants and supply a reference. What did I pay them for??
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Latest Reviews
23rd Jul 2022
reviewed by 'Anonymous'
21st May 2020
reviewed by 'Robin'
20th Aug 2019
reviewed by 'Steven'
Opening Hours
Address
Groves Residential (Newcastle)
38 Acorn Road
Jesmond,Newcastle upon Tyne
Tyne and Wear
NE2 2DJ
0191 212 0400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £427,000 | £427,000 |
| Lettings | 0% | 20% | £650 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 7 | 0 | 0 | 1 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Jul 23,2022
Jul 23,2022
0
people found
this helpful
this helpful
Shocking just absolutely shocking. You will spend your days stressing if you will be homeless tomorrow. Will not get anything done and are just useless. Won’t bother to sort forms out unless you hound them and will lose half of the forms. Haven’t ...
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Sep 30,2021
Sep 30,2021
0
people found
this helpful
this helpful
We had a good service throughout. they kept us informed and were proactive in keeping everyone informed about the sale's progress. the staff were always friendly and helpful....
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Sep 16,2021
Sep 16,2021
2
people found
this helpful
this helpful
ABSOLUTELY APPAULING EXPERIENCE WITH PROPERTY MANAGEMENT.
WOULD NOT LET ME SPEAK
UNPROFESSIONAL
RUDE
NO IDEA HOW TO CONDUCT A PROFESSIONAL CONVERSATION...
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May 22,2021
May 22,2021
0
people found
this helpful
this helpful
My terrible experience with this agency started after I had submitted my application. Zero communication. I had to chase them for progress updates and step in to carry out their job role of contacting my own referees to obtain references! They claim they carry out ...
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May 21,2020
May 21,2020
1
people found
this helpful
this helpful
Your holding deposit may count for nothing.
My daughter put a holding deposit on a student house with Groves, only to be informed two months later that the property had been otherwise let through another agency. Groves had failed to take landlords contact details, failed ...
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Jun 10, 2020
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(2)
Oh dear Groves, be careful what you write. Nothing I have stated is incorrect. Had you been "in full contact with the landlord" then why did it take you two months to contact my daughter? Your statement fails to clarify the timescale involved. Yes, you did return the deposit two months after it was paid to you, this is the very least that could be expected. Were you not surprised that your belated offer to find an alternative property was declined? ...
Aug 20,2019
Aug 20,2019
5
people found
this helpful
this helpful
No stars - one is far too generous.
This company is very unprofessional, purposely deceitful, untruthful and rude, in particular the Property Manager *, and the inspector **.
I vacated the property and made sure that I was there when the inspection was carried out by Sarah.
...
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May 01,2019
May 01,2019
3
people found
this helpful
this helpful
Absolutely do not recommend. They did not do the sufficient checks to ensure my application had been fully accepted. They led me to believe I was moving in and last minute withdrew my application for reasons that I had twice asked them to check before ...
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Mar 28,2017
Mar 28,2017
9
people found
this helpful
this helpful
I would not recommend this agent. In my experience all staff have been incompetent, we took on a dirty property (which allegedly had been professionally cleaned), put up with a catalogue of disrepair issues during our tenancy and handed the property back far cleaner than ...
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Comment on agent fees
High for little service
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Aug 15,2014
Aug 15,2014
3
people found
this helpful
this helpful
I have rented through Groves on two occasions now, once as a student and once as a professional and find them completely non-value for money. Most recently, upon finding a house advertised by them both myself and my housemate each paid an agency fee of £415 ...
read full review
read full review
What agent could do to change your mind?
Lower your fees! I feel that I have got nothing from you for what I paid, nothing at all. As far as I'm concerned I feel like I've paid for being 'found', shouldn't it be the landlord paying for this??Attached Filesnbsp;
Comment on agent fees
Nothing short of extortionate. I have rented through Groves on two occasions now, once as a student and once as a professional and find them completely non-value for money. Most recently, upon finding a house advertised by them both myself and my housemate each paid an agency fee of ‚£415 - What do we get for this fee? A reference. That is the only service Groves supply us with. Our landlord resides in London but full management of the property is through her. Groves do not even hold keys. Any maintenance issues, lock-outs, rent queries need to be done through the landlord, Groves flat out refuses to entertain any kind of service in these areas. I was having trouble getting in touch with my landlord to discuss leaving the property so I got in touch with Groves understanding the arrangement but not sure who else to call. I was bluntly told it was nothing to do with them, they only find the tenants and supply a reference. What did I pay them for??
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Dec 01,2012
Dec 01,2012
5
people found
this helpful
this helpful
Absolute SHAMBLES! Do NOT use this company or the Gosforth one.
Taken a month to get bond back, still not recieved it! The woman (Alex) dealing with our property left without anyone notifying us. I have had to call up EVERY other day for the ...
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What agent could do to change your mind?
nothing can be done now, i have given them so many chances! these jokers could not organise a p*ss up in a brewery! Farcical!Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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