What can I say about Loft Lets that hasn't already been said!!? The most inept, incompetent, rude and obnoxious agency I've ever had the misfortune to have to deal with. The plebs they employ are amongst some of the least professional agents in London with their only discernable skills seemingly an ability to be as obnoxious as possible to people paying them a large amount of money and receiving no service in return.
As far as fees and deposit retaining goes they have all the morals of a Somalian pirate.... be warned they will keep a portion of your deposit.... how much is a randomly generated number....... much like their associated maintainable company..... 85 quid to come and change a filter in the washing machine. When challenged as to why it could be that much they answered that it was their standard call out fee to cover their costs and transport. They are based next door to the building!!! Jokers.
Avoid like the plague. There are much better agents out there, these clowns make Foxtons look good!!!