Jun 01,2011
Jun 01,2011
1 people found
this helpful
We've been trying to get Haywoods to do repair works on rising damp and black mould in our flat for years. Each time they send a 'cowboy' maintenance team that doesn't seem to know how to use a paint brush, let alone work out what they supposed to do. Sales & Lettings Manager is useless and does not respond to the emails, phonecall and then pretends she never get any messages. Our neighbours also had problems with them and had to threaten with legal action.

Don't get fooled by the look of the flat when you first see it. All issues are 'painted over' and it's usually winter when you see the full extend of the problem. We've seen it first hand few times already.

The boiler also packs up every winter, nothing gets done about it. They used to have a great reputation and brilliant team years ago - avoid like a plague now!
Was this helpful? Yes
By: Tim@Haywoods
Feb 07, 2013
We can’t comment on this specific case because the staff who dealt with it are no longer with the company.

What we can say is that in late 2009 a shift in our lender’s attitude to risk led to the repossession of one of our lettings portfolios. Responsibility for rent collection and maintenance (or refurbishment and sale) of the associated properties passed to their administrators. This turn of events was obviously not of our choosing and while we have sympathy for the effected tenants we can't be held responsible for properites which we no longer control.

In 2011 we restructured our organisation and rebuilt a responsive and courteous team to deal with our sales, lettings, maintenance and management. We only use contractors who certify their work and go back to fix any unforseen problems.

Websites such as this one rarely attract positive reviews from those who have had good experiences. Nevertheless, we've had a lot of positive feedback in the past 18 months which leads us to believe that our level of service is brilliant again. Like any agent, we still get the occasional complaint but we resolve these before they get out of hand.

It’s never possible to please everyone 100% but we do our best to accommodate.
By: Samskidoodle
Jun 03, 2011
On Wednesday Haywoods finally trimmed the hedge which borders our garden and also cut back the shrubs which had been encroaching on to the pavement. Best of all, after four years the "to let" board has finally been removed! Thanks to the Internet, I'm convinced citing other instances where they've fallen of Lambeth council played a part in making them get a shift on. It's clearly company policy not to respond to emails or voicemails which is frustrating and insulting; I suspect a hard copy letter has more weight and legally I think they have to respond to it. I feel sorry for their tenants; it's bad enough being in a neighbouring property!

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The Haywoods Group

3c Earlsfield Road Wandsworth, London
Greater London
SW18 3DB

0208 875 1919

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