May 31,2011
By: 'am'
May 31,2011
1 people found
this helpful
I am very upset with this Estate agent. We saw a property through this agent on Saturday in Welwyn Garden City. Liked the property and gave the holding deposit and credit referencing fee right away. The lady came back to me on Monday telling us that the landlord has rented out the property through another agent. And now its been more then 2 weeks and I still have not got my holding money and referencing fee back. Never go to this estate agent please.
Was this helpful? Yes
By: David @ Suburbia
Jun 03, 2011
These comments are sadly untrue. I agree that this person did reserve a property through us on Saturday 21st May. Several messages were left for the landlord on the Saturday. The landlord returned our calls on the following Monday 23rd to inform us that another agent had also taken a holding deposit that Saturday The landlord requested a reference race, sadly not uncommon in these situations. This is where the first applicant with an acceptable reference gets the property. The obvious risk is you may not get the property but you will still have spent your reference/admin fees with nothing to show for it. This person was advised not enter into this race. A full refund was offered and their bank account details were requested. We finally received these details on Thursday afternoon and the refund was sent from our bank at 9.36am Saturday. Less than 48 hours after receiving the bank details, so we are hardly dragging our feet.

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