0% lettings valuation accuracy
25% lettings fee satisfaction
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Aug 10,2014
Aug 10,2014
3
people found
this helpful
this helpful
Rees & Associates is set up to make it as difficult as possible for the client and convenient as possible for themselves. To choose various examples at random: I have never before rented from a company that require so many forms to be signed by all tenants throughout the process, they don't allow tenants to pay rent separately (for the convenience of their accounts department), and they visit the property annoyingly regularly, with each visit followed by extremely condescending and invasive letters filled with jargon that requires a dictionary to decode: a personal favourite was the complaint that we had objects in "high traffic zones", ie corridors. Despite being a "fully furnished" house we had no desks in the rooms which they justified by saying that clients are particular about desks (but not beds?!), and the kitchen table they provided for a five person house had three sides and only 2 working legs. We bought a new kitchen table that was well suited to the room and big enough for 5 and offered to give it to the house for free, at which point they said we had to pay to remove the original table and the one we donated. When our shower head stopped working the tenants paid for a new one (we needed to have showers that day so could not wait for Rees to visit) and asked for a refund: we were told we should have soaked our shower head in vinegar overnight, instead of just refunding us £8 (on rent of over £2000 per month). The check out process was better than expected because we were dealing with Jacqueline rather than Angela (and as such we received emails that were less patronising and were at least written in plain English). However, they did still try to make us pay for "additional cleaning" to rooms that we had paid to have professionally cleaned by a company of Rees' choosing, they wanted money to move lamps from room to room, and they tried to make us pay an absurdly small amount for a new shower curtain, and it was only when we appealed the petty request that they admitted they were going to be re-decorating anyway so probably didn't require us to pay. In other words they tried to sneak a few more pounds out of us when the curtain would be replaced anyway (and presumably the house would be cleaned after the re-decorating?). At no point did we feel like a client: we always had the impression they were doing us a favour, or at the very least were looking out for the landlord, although one day the landlord personally arrived to check something and based on his understanding response to the issues we raised it can only be concluded that the issues were with Rees & Associates rather than him. As a side note: Angela then rebuked us for "contacting the landlord" when he had actually turned up unannounced (since when is it banned for a landlord to visit their property or the tenant to answer the door, are we not the clients?) In short, if you want a year of battling over tiny issues, getting buried in admin, and being condescended by a barrage of incomprehensible jargon, I thoroughly recommend this firm. The one saving grace is that the house was great: previous tenants had warned us how difficult Rees & Associates were to deal with, but we believed the quality of the property would make up for it. We were wrong.
What agent could do to change your mind?
With a total overhaul in their attitude to business: only by treating a client as such can you justify the high fees. As it was, we received nothing but a headache for our money.Attached Filesnbsp;
Comment on agent fees
It was a nice house so we were willing to pay the rent, but the check out fees and administrative fees were considerably higher than anything I have ever paid in London.
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Latest Reviews
6th Jan 2017
reviewed by 'Daniele'
10th Aug 2014
reviewed by 'William'
18th Jul 2014
reviewed by 'Alice'
29th May 2014
reviewed by 'sam24'
1st Sep 2013
reviewed by 'steve'
Opening Hours
Address
Rees & Associates Property Management
Unit 7Stow CourtStow Road
Stow-Cum-Quy
Cambridgeshire
CB25 9AS
01223 810055
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 25% | £335 | £2,175 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Jan 06,2017
Jan 06,2017
1
people found
this helpful
this helpful
I had a very positive experience with Rees & Associates during my 3 years and 3 months of tenancy. The communication has been always smooth and efficient, and the staff proved very kind and helpful with all the matters I had. The apartment is beautiful, perfectly located and ...
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Aug 10,2014
Aug 10,2014
3
people found
this helpful
this helpful
Rees & Associates is set up to make it as difficult as possible for the client and convenient as possible for themselves. To choose various examples at random: I have never before rented from a company that require so many forms to be signed by all ...
read full review
read full review
What agent could do to change your mind?
With a total overhaul in their attitude to business: only by treating a client as such can you justify the high fees. As it was, we received nothing but a headache for our money.Attached Filesnbsp;
Comment on agent fees
It was a nice house so we were willing to pay the rent, but the check out fees and administrative fees were considerably higher than anything I have ever paid in London.
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Jul 18,2014
Jul 18,2014
1
people found
this helpful
this helpful
I stayed at this property for a year. The administration fees, etc were pretty extortionate, but I was between a rock and a hard place and had to make a decision fast as I needed somewhere to stay. So I signed the contracts and paid ...
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What agent could do to change your mind?
Just take more responsibility for the damage and the wear and tear of the house. I can't create mould, it is in the atmosphere of the house. I couldn't have prevented its growth anymore.Attached Filesnbsp;
Comment on agent fees
Administration fee upon moving in ‚£270 Moving out fee ‚£42
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May 29,2014
May 29,2014
2
people found
this helpful
this helpful
Such terrible and unprofessional customer service, they have been so rude on the phone and emails. They gave false information about the house when they showed us around and have since been really hard to deal with. I wish someone had advised me to avoid ...
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Sep 01,2013
Sep 01,2013
1
people found
this helpful
this helpful
It started off great. I arrived for a viewing and the agent was on time for the viewing. I was allowed free roam around the house for viewing although it did feel as though I was being rushed slightly. We went to leave and she ...
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