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Aug 05,2014
Aug 05,2014
0
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My tenancy with Manchester Easy Rent ended five weeks ago and I will definitely not be renting through them again in future. It stated in my contract that I would be given at least 24 hours notice if they were going to enter the property or show potential new tenants around, however on one occasion I was given no notice of a house viewing and was still in bed when Phil arrived in the morning with two viewers. On another occasion, I was sent a text message at 10:27am to notify me that someone would be coming to the house before 12pm that day.
However, my main problem has started since my tenancy has ended. Three days before the end of my tenancy an agent came to check the house and told me I would be getting my full deposit back and to just do a general clean before I left, which I did do. On the last morning of my tenancy (June 30th 2014) I received a text message from MER asking what time I was leaving so that someone could come and check the house and I replied saying I would be going at 11:30am. I waited until 12:15pm but nobody turned up and I then had to leave to make my way to my new place.
I then heard nothing from them until July 22nd when I was sent a text message telling me to log in to the DPS website as my deposit was ready to be returned. I logged in and saw that they were proposing to deduct £85 from my deposit, although they had not discussed this with me at all or given me any reason as to why. I contacted them and they told me that the charge was for cleaning but as I had cleaned the whole house on the last day of my tenancy, I disputed this. They then sent me a few photos to explain why they were charging me; one was of the fridge which I accepted I had forgotten to clean out but one was of a kitchen cupboard that had a leaked carton of slug repellent inside; I had taken a photo of this same cupboard and also specified it's condition on the inventory when I first moved in to the house.
I was then told that the house had been professionally cleaned on July 1st 2013 ready for the start of my tenancy and that therefore the house was not left in the same condition so they had had to get it professionally cleaned again at the end of my tenancy and that was what the £85 charge was for. (For the record, I also dispute the fact that it was professionally cleaned before we moved in as on the day we got the keys, one of the agents was in the property wearing rubber gloves and doing some cleaning himself, and the house was not cleaned to a professional standard). They told me they had spoken to the owner of the house and she had agreed to pay half of the cleaning costs and so my charge would now be £42.50.
Whilst I appreciate the landlord paying half, I still feel that my charge is highly unfair and could have been avoided had somebody from the agency come to complete a check-out on the last day, as I had been told they would. I also think it is unacceptable that MER did not discuss or make me aware of any charges being made once they had eventually checked the house after I left, and just proposed to deduct £85 from my deposit without any explanation. Furthermore, I asked MER for a copy of the invoice from the cleaning company used at the end of my tenancy and they sent me one but there is no date on it and so no indication of whether they actually hired cleaners at the end of my tenancy.
My advice to anyone if you are going to rent through them - take as many photographs as you can of the property when you first move in and on the day you are moving out, do not leave the property until somebody has come to check it before you leave and discussed any deduction from your deposit with you.
However, my main problem has started since my tenancy has ended. Three days before the end of my tenancy an agent came to check the house and told me I would be getting my full deposit back and to just do a general clean before I left, which I did do. On the last morning of my tenancy (June 30th 2014) I received a text message from MER asking what time I was leaving so that someone could come and check the house and I replied saying I would be going at 11:30am. I waited until 12:15pm but nobody turned up and I then had to leave to make my way to my new place.
I then heard nothing from them until July 22nd when I was sent a text message telling me to log in to the DPS website as my deposit was ready to be returned. I logged in and saw that they were proposing to deduct £85 from my deposit, although they had not discussed this with me at all or given me any reason as to why. I contacted them and they told me that the charge was for cleaning but as I had cleaned the whole house on the last day of my tenancy, I disputed this. They then sent me a few photos to explain why they were charging me; one was of the fridge which I accepted I had forgotten to clean out but one was of a kitchen cupboard that had a leaked carton of slug repellent inside; I had taken a photo of this same cupboard and also specified it's condition on the inventory when I first moved in to the house.
I was then told that the house had been professionally cleaned on July 1st 2013 ready for the start of my tenancy and that therefore the house was not left in the same condition so they had had to get it professionally cleaned again at the end of my tenancy and that was what the £85 charge was for. (For the record, I also dispute the fact that it was professionally cleaned before we moved in as on the day we got the keys, one of the agents was in the property wearing rubber gloves and doing some cleaning himself, and the house was not cleaned to a professional standard). They told me they had spoken to the owner of the house and she had agreed to pay half of the cleaning costs and so my charge would now be £42.50.
Whilst I appreciate the landlord paying half, I still feel that my charge is highly unfair and could have been avoided had somebody from the agency come to complete a check-out on the last day, as I had been told they would. I also think it is unacceptable that MER did not discuss or make me aware of any charges being made once they had eventually checked the house after I left, and just proposed to deduct £85 from my deposit without any explanation. Furthermore, I asked MER for a copy of the invoice from the cleaning company used at the end of my tenancy and they sent me one but there is no date on it and so no indication of whether they actually hired cleaners at the end of my tenancy.
My advice to anyone if you are going to rent through them - take as many photographs as you can of the property when you first move in and on the day you are moving out, do not leave the property until somebody has come to check it before you leave and discussed any deduction from your deposit with you.
What agent could do to change your mind?
Been more honest regarding the state the property was in both when I moved in and when I moved out, with regards to how clean it was and attended the house on the last day of my tenancy like they said they would, so that any potential deposit deductions could have been discussed and explained there and then.Attached Filesnbsp;
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8th Sep 2019
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reviewed by 'Joe'
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reviewed by 'Emily'
17th Jul 2017
reviewed by 'Kyle'
Opening Hours
Address
Manchester Easy Rent
Suite 47 792 Wilmslow Road
Didsbury,Manchester
Greater Manchester
M20 6UG
0161 613 0022
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 86% | £282 | £433 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 7 | 8 | 0 | 0 | 0 | 0 | 0 | 1 |
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Sep 08,2019
Sep 08,2019
0
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Very professional, easy to contact and always resolve any issues quickly. Would recommend if you are looking for reasonable prices...
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Jul 04,2019
Jul 04,2019
0
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Fantastic
Excellent landlords who were always quick to respond to messages and resolved all problems we had. Would definitely recommend to any prospective tenant and would rent with them again....
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Jul 04,2019
Jul 04,2019
1
people found
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this helpful
Amazing house, landlords were always professional and gave notice prior to any visits, very understanding, highly recommend for future students...
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May 31,2019
May 31,2019
0
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I had the taken the afternoon off work to view a property listed by this company . Travelled to Eccles No one showed up, no one tried contacting me absolutely disgusted. Tried contacting the company several times no answer. So angry!!...
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Dec 06, 2019
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(1)
We are extremely sorry about this but we always ask you to confirm at least an hour before the appointment as sometimes people forget where and what times they have made appointments.
We have an office landline and if this is busy we have a mobile that you can contact.
Once again I apologise that on this occasion you were not able to view the property. ...
Jun 30,2018
Jun 30,2018
0
people found
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Manchester Easy rent were so helpful and great landlords that helped us with a multitude of problems. We were very unlucky and had faults with electricity, cooker, boiler, virgin and the fridge but every time we informed them of the problem they responded quickly and ...
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Jul 04, 2019
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We tried several times to contact you regarding the cancellation of this viewing. You were supposed to confirm an hour before and did not contact us. You were at the property but had you confirmed we would have been able to inform you that the viewing had been cancelled at the tenants request ...
Jul 17,2017
Jul 17,2017
0
people found
this helpful
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Easyrent have been fantastic. Super friendly and always quick to sort any problems or requests we had for our house. Half rent over summer and you can live in the house, no agency fees, and deposits back no problems whatsoever....
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Apr 15,2016
Apr 15,2016
3
people found
this helpful
this helpful
Worst landlords I've ever had!
They always let themselves into our home without knocking - Phil just let himself in with a key. Once he let himself in, walked upstairs, unlocked my bedroom door and came into my room - all without knocking. I was ...
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Comment on agent fees
Not worth it
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Jan 12, 2017
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We manage over 250 properties throughout Greater Manchester and in every case of arranging a viewing for a property we always contact the tenants to let them know we are calling round the next day. If we have their mobile number we will text every tenant, which could be as many as 8 people living together, and I would NEVER just barge into anyone's home, let alone their bedroom, without knocking at the door first when showing people around. This would not only be unprofessional but also would s ...
Mar 24,2016
Mar 24,2016
0
people found
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I rented with Easy Rent during the last two years of university and for another year after I graduated. I have no bad words to say about Easy Rent and Phil. They were always available and quick to fix any problems or issues, they always ...
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Comment on agent fees
Acceptable
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Aug 05,2014
Aug 05,2014
0
people found
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My tenancy with Manchester Easy Rent ended five weeks ago and I will definitely not be renting through them again in future. It stated in my contract that I would be given at least 24 hours notice if they were going to enter the property or ...
read full review
read full review
What agent could do to change your mind?
Been more honest regarding the state the property was in both when I moved in and when I moved out, with regards to how clean it was and attended the house on the last day of my tenancy like they said they would, so that any potential deposit deductions could have been discussed and explained there and then.Attached Filesnbsp;
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May 16,2014
May 16,2014
0
people found
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Found them really helpful, we had structural problems with our house (that they didn't know about), which they fixed and reimbursed rent for. They fixed issues we had and were overall very contactable...
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Jul 28,2013
Jul 28,2013
1
people found
this helpful
this helpful
I would definitely not recommend this agency. Every time we have had an issue with the flat they have told us that it's our fault and we have to deal with it. On our first meeting with them we were sold on the fact that ...
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What agent could do to change your mind?
They could have actually been useful and helpful rather than dismissive and rude.Attached Filesnbsp;
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Jul 15,2013
Jul 15,2013
0
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Absolutely awful!!!! DO NOT rent with this company.
They left us without heating and hot water on more than one occasion, we had damp that was left untreated which made my partner ill and generally didn't want to help at all.
Then when it came ...
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Apr 07,2013
Apr 07,2013
1
people found
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this helpful
Do not touch with a barge pole! Lied to us about the deposit and said we were definitely getting it back as they make all the decisions, once the keys were handed over we were practically laughed at and had the phone put down on ...
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What agent could do to change your mind?
You will be completely taken in by these people! The best liars I have met yet, and I've met a few in my time!Attached Filesnbsp;
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Dec 21,2012
Dec 21,2012
1
people found
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Loyal, responsible tenants for 5 years we moved out July 2012. Within a few months the new tenants began using our names to take out loans and buy high value goods. Manchester Easy Rent's response? 'Not our problem!' Avoid at all costs....
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What agent could do to change your mind?
Do not allow illegal activity at your propertiesAttached Filesnbsp;
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Apr 05,2012
Apr 05,2012
1
people found
this helpful
this helpful
TERRIBLE people skills, difficult to try and get them to fix anything that went wrong- our toilet got blocked/frozen in january and we were told to 'deal with it' as this is happening to a lot of people. Our washing machine wasn't spinning properly ...
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May 03,2010
May 03,2010
0
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Friendly company with great 'people skills' when it came to dealing with tenant problems....
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