Very old-fashioned. Possibly ok if you expect to sell to someone who walks through their door, dark ages as far as internet and photography goes. Very slow response to email, complete failure to keep promises of regular updates. It took months for them to correct their inaccurate particulars and they never improved on their 90s style photos (the sort where you see two thirds of the room in a triangle - most agents do better than this these days). It took about 4 months to get a floor plan in the paper particulars (the electronic ones weren't in use). It took about 6 months to post at all on Right Move. After we corrected the particulars it took about 6 months more to have them updated on the one website used.
After three months they suggested lowering the price not because prices had fallen in the past three months (which would have been reasonable) but because prices had fallen in the past 4 years (mostly irrelevant since we advertised at the price they had recommended 3 months previously). This is just laziness.
Gordon has no appreciation how poor his service is and no interest in learning about the modern way of buying and selling houses. He has 35 years' experience selling houses and no experience learning how times change. Tons of hassle to deal with and no result - partly because of the feeble use of modern technology.